Support engineer Work, Jobs in Cardiff, Wls (with Salaries)

Technical Support Engineer
Advanced Secure Technologies —Saint Mellons
- £26,225 - £29,000 a year
- Full-time
- Remote
- Customer service
- Windows
- Administrative experience
Quick apply
IT Support Engineer
Veezu —Cardiff
- Full-time
- English
- Windows
- Microsoft Office
10d
Technical Support Engineer
Veezu —Cardiff
- Full-time
- Hybrid work
- English
- Windows
- Microsoft Office
Principal QA Engineer
Box UK —Cardiff
- £55,000 a year
- Hybrid work
- APIs
- Agile
14d
Infrastructure Engineer
AIRBUS Defence and Space Limited —Newport
- Full-time
- Computer networking
- In-person
- Free parking
- Relocation assistance
Infrastructure Engineer
Hugh James —Cardiff
- Full-time
- Hybrid work
- Azure
- Analysis skills
- Computer networking
- Employee assistance programme
- Employee discount
Graduate Engineer
Avantis —Cardiff
- Engineering
- Master's degree
- Analysis skills
Software Engineer I
LexisNexis Risk Solutions —Cardiff
- Full-time
- Software development
- Agile
- Python
7d
Software Engineer I
RELX —Cardiff
- Full-time
- Software development
- Agile
- Python
7d
SOC Analyst
CGI —Bridgend
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
Quick apply
Maintenance Operative
Urbanbubble —Cardiff
- £28,000 - £32,000 a year
- Full-time
- Maintenance
- School
- Annual leave
- Referral programme
Quick apply
3d
IT Operations Engineer
ARO —Cardiff
- £38,000 - £40,000 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- AWS
- Employee assistance programme
Quick apply
1h
Site Engineer - South Wales
Knights Brown —Cardiff
- Civil engineering
- Quality control
- Construction
Field Service Technician / Engineer - Cardiff
nGeneration —Cardiff
- £28,678 a year
- Weekend availability
- Hospitality
- Microsoft Excel
- Maintenance
- Annual leave
Quick apply
Business Support Administrator
Services Design Solution Ltd —Cardiff
- £25,000 - £26,500 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Health & wellbeing programme
Quick apply
7d
Assistant Architectural Technologist
AtkinsRéalis —Cardiff
- Full-time
- Hybrid work
- AutoCAD
- Computer literacy
- Microsoft Office
Supportability Engineer
Sierra Nevada Corporation Mission Systems UK,LTD —Saint Athan
- From £36,501 a year
- Full-time
- Engineering
- Analysis skills
- Bachelor's degree
- Annual leave
Quick apply
12d
IT Support Engineer
Bridgend County Borough Council —Bridgend
- £31,537 - £32,597 a year
- Full-time
- Computer networking
- Communication skills
- School
14d
Service Desk Manager
Technology Transformation Group —Cardiff
- £46,500 a year
- Full-time
- Hybrid work
- Azure
- Continuous improvement
- Leadership
- Free parking
Quick apply
1d
Junior Scrum Master
Tes Global —Llantrisant
- £32,000 - £40,000 a year
- Full-time
- Organisational skills
- Agile
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply

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Technical Support Engineer

Advanced Secure Technologies -
Saint Mellons

Quick apply

Job details

Full-time
£26,225 - £29,000 a year

Benefits

On-site parking

Qualifications

Microsoft Windows Server
IIS
Customer service
Microsoft SQL Server
Windows
Administrative experience
IT support
B2B
Software testing
IT
Application support
Root cause analysis
BTEC
Communication skills
A Level

Full job description

Technical Support Engineer – (1st Line Support & General Support)
Location: Cardiff (Office-based, 5 days a week)
Salary: £26,225 - £29,000 DOE + up to £3,000 annual bonus
Start Date: June 2026 - August 2026

Are you organised, technically minded, and eager to build a career in a fast-growing tech company? Join our Support Team and take on a varied and impactful role in our technical support desk. With full training, exposure to in-house software, and long-term development opportunities, this is an ideal step into a dynamic application support career.

What You’ll Do:

Act as a key part of our 1st Line Support Team, resolving technical queries from customers
Assist with investigation and root-cause analysis of 2nd Line tickets
Capture, categorise and escalate software support tickets in line with SLAs
Work closely with our technical and development teams to resolve live issues
Support customer system setup and configuration under guidance
Contribute to product testing, customer feedback and continuous improvement initiatives
Provide excellent levels of service to our customers, communicating effectively and professionally.

Requirements

What We’re Looking For:

Interest or experience in IT support, application support, or operational roles
Confident working with technical systems (training provided)
Comfortable with data handling and Microsoft 365 tools
Excellent communication and customer service skills – extremely important as this is a business-to-business role
Process-driven mindset and attention to detail
Problem-solving approach with the ability to work independently
Technical or IT-related qualifications (e.g. BTEC, HND, A-Level IT, Degree, CompTIA) are beneficial but not essential
Experience with support ticketing systems, SQL Server, Windows Server or IIS is a plus
Strong organisational, attention to detail and administrative skills

Benefits

What We Offer:

£26,225 - £29,000 DOE starting salary + up to £3,000 annual bonus
Full training and structured development plan
Clear progression routes into many other roles in the business, including Senior Technical Support Engineer, Technical Engineering, Account Management, Project Management, Product Management or operations roles
Opportunities to specialise in application support, system configuration, software testing or service delivery
25 days holiday + bank holidays
Bonus scheme and regular incentives
Onsite gym, parking, essentials-stocked kitchen, and team socials
A varied, customer-facing role with real impact and responsibility

If you’re looking for a technical and customer minded individual where you help shape our support service and grow into senior and more specialist roles, apply now – we can’t wait to see what you’ll bring!

Location and hours:
Onsite, Eastern Business Park, St Mellons, Cardiff, Wales.

Min Hours 37.5hrs per week, 8.30am to 5pm Monday to Friday, with up to one hour for lunch.

On Site Working:
We’re an office-based team because our culture thrives on collaboration and hands-on support, especially as we grow quickly and onboard new team members. While we don’t offer fully remote or fixed hybrid work, we’re flexible when life happens – ad hoc home working is always an option.

Diversity & Inclusion:
Advanced Secure Technologies is an equal opportunity employer, proud of our ongoing efforts to foster diversity and inclusion. We welcome applicants from all backgrounds and process your personal data in accordance with our Privacy Notice.

Quick apply

Refine Your Search

support engineer jobs in cardiff, wls

Technical Support Engineer

IT Support Engineer

Technical Support Engineer

Principal QA Engineer

Infrastructure Engineer

Infrastructure Engineer

Graduate Engineer

Software Engineer I

Software Engineer I

SOC Analyst

Maintenance Operative

IT Operations Engineer

Site Engineer - South Wales

Field Service Technician / Engineer - Cardiff

Business Support Administrator

Assistant Architectural Technologist

Supportability Engineer

IT Support Engineer

Service Desk Manager

Junior Scrum Master

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