Customer experience lead Work, Jobs in Castletown, Dor (with Salaries)

Customer Experience Lead
LUNA & me —Beaminster
- £32,000 - £35,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Free parking
- Employee discount
Quick apply
5d
Sales Advisor
Glow Green Ltd —Dorchester
- £45,000 - £70,000 a year
- Full-time
- Customer service
- Driving
- In-person
- Annual leave
- Employee discount
Quick apply
2d
Travel Consultant - Weymouth
Hays Travel —Weymouth
- Full-time
- Customer service
- IT
- Communication skills
- Annual leave
- Employee discount
Finance Assistant
Clipper Contracting Group Ltd —Dorchester
- £25,000 - £27,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Free parking
- Annual leave
Quick apply
Estate Agent Branch Manager
Wilson Tominey Group Ltd —Weymouth
- £50,000 - £70,000 a year
- Full-time
- Administrative experience
- Driving
- Organisational skills
Quick apply
10d
Customer Team Leader
Co-op —Portland
- £14.48 an hour
- Overtime
- Merchandising
- Bakery
- Team management
- Store discount
- Employee discount
4d
Service Designer
Magna Housing —Dorchester
- £48,719 a year
- Full-time
- No degree
- Travel
- IT
Hospitality Host
Kingsley Healthcare —Weymouth
- £13.45 an hour
- Full-time
- Hospitality
- Nursing home
- Organisational skills
- Employee assistance programme
- Employee discount
5d
Shift Leader
Booker Group —Weymouth
- Supervising experience
- Team management
- Employee assistance programme
- Employee discount
Quick apply
8d
Graduate Management Trainee - Dorchester
Enterprise Mobility —Dorchester
- Full-time
- Sales
- Customer service
- Bachelor's degree
Security Warden
Away Resorts —Preston
- £13.12 an hour
- Customer service
- Driving
- Resort
- Employee discount
Quick apply
10d
Supporter Experience Lead
RNLI —Poole
- Temporary
- Management
- Customer service
- Team management
8d
Lead Building Safety Manager
Magna Housing —Dorchester
- £62,100 a year
- Full-time
- Travel
- Leadership
- Annual leave
- Sick pay
7d
Sales Assistant (Part-time)
SoSweet Weymouth —Weymouth
- Up to £12.71 an hour
- Part-time
- Management
- Sales
- Customer service
- Flexible schedule
Quick apply
12M MASTER (Marine)
Briggs Marine Contractors Ltd —Fortuneswell
- £44,150 a year
- Full-time
- Driving
- Leadership
Quick apply
1d
Head of Credit Control
Thistle Rose —Poole
- £50,000 - £55,000 a year
- Full-time
- Microsoft Excel
- Sales
- Customer service
Quick apply
10d
Business Analyst (Weymouth or London based)
New Look —Weymouth
- Full-time
- Microsoft Word
- Bachelor's degree
- Agile
- Employee discount
9d
Maintenance Team Manager
Haven —Weymouth
- Weekend availability
- Maintenance
- Organisational skills
- Leadership
- Employee discount
Quick apply
1d
Team Leader
Pub & Kitchen - BRA_201 —Weymouth
- Part-time
- Employee assistance programme
- Employee discount
Quick apply
Chef
Caffeine / 44 Weymouth —Weymouth
- From £15 an hour
- Full-time
- Hospitality
- Culinary experience
- Cooking
Quick apply

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Customer Experience Lead

LUNA & me
Beaminster

Quick apply

Job details

Full-time
£32,000 - £35,000 a year
5 days ago

Benefits

Free parking
Employee discount
Sick pay
On-site parking

Qualifications

Management
Customer service
Apple Numbers
English
Administrative experience
Organisational skills
Leadership
Office experience

Full job description

Job Title: Customer Experience Lead

Company: LUNA & me

Location: Beaminster, West Dorset (DT8 3PT)

Salary: £32,000–£35,000

Job Type: Full-time, permanent

Hours: Monday to Friday, 8.00–16.30

Work Location: Office-based (not remote, not hybrid)

LUNA & me is a premium fresh pet food company. Ten years established. The highest-rated pet food in the United Kingdom, and we built that reputation the hard way, one customer, one animal, one interaction at a time.

We are looking for a Customer Experience Lead to own the daily running of our customer experience function, reporting directly to the founder.

What the role is

This is a hands-on office role. You handle customer enquiries by email and phone. You write responses that are warm, precise, and considered. You manage complaints with composure and good judgement. You work alongside a small team, setting the standard by example, doing the work, not overseeing it from a distance.

The function runs on a documented operating system built by the founder. Your job is to work within it, train others inside it, and uphold the standard it sets. The business is growing and the role grows with it, with a genuine progression path. You will spend your days talking to people about the animals they love. If that does not matter to you, this is not the role.

What we need

Three years of professional customer experience in an office-based, written-correspondence role, handling tickets, emails, cases, and complaints through a customer service platform. Daily working experience with a customer relationship platform. Experience in a subscription or e-commerce environment. Excellent written English. Calm temperament. Composure on the telephone. Someone who sees customer service as a professional discipline, not just a job.

This role is not suitable for

Candidates whose experience is primarily face-to-face, retail, hospitality, pub, hotel, or front-of-house. The written correspondence discipline is different. Candidates from high-volume call-centre environments focused on speed and throughput, insurance, utilities, and telecoms. Candidates seeking remote or hybrid working.

How to apply

Send your CV and a covering letter to [email protected]. The covering letter matters; it is the first piece of written work we will see from you, and it will be read as one.

Dorchester is 25 minutes from the office. Yeovil is 30. Taunton is 45. Exeter and Bournemouth are an hour.

Job Type: Full-time

Pay: £32,000.00-£35,000.00 per year

Benefits:

Employee discount
Free parking
On-site parking
Sick pay

Ability to commute/relocate:

Beaminster DT8 3PT: reliably commute or plan to relocate before starting work (required)

Experience:

Professional Customer Service: 3 years (required)

Work Location: In person

Quick apply

Refine Your Search

customer experience lead jobs in castletown, dor

Customer Experience Lead

Sales Advisor

Travel Consultant - Weymouth

Finance Assistant

Estate Agent Branch Manager

Customer Team Leader

Service Designer

Hospitality Host

Shift Leader

Graduate Management Trainee - Dorchester

Security Warden

Supporter Experience Lead

Lead Building Safety Manager

Sales Assistant (Part-time)

12M MASTER (Marine)

Head of Credit Control

Business Analyst (Weymouth or London based)

Maintenance Team Manager

Team Leader

Chef

I want to receive the latest job alerts for customer experience lead in castletown, dor

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