Service desk Work, Jobs in Cleckheaton, Wyk (with Salaries)

Service Desk Administrator
wavenet —Birstall
- Full-time
- Microsoft Outlook
- Microsoft Office
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Service Desk Analyst
wavenet —Birstall
- Full-time
- Analysis skills
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Service Desk Analyst - Tier I
ITA Group Inc —Wakefield
- £27,000 - £30,000 a year
- Full-time
- Computer Science
- Customer service
- Windows
Quick apply
Customer Service Advisor
HSBC Global Services Limited —Leeds
- From £25,000 a year
- Full-time
- Hybrid work
- Customer service
- In-person
- Banking
- Free parking
- Annual leave
IT Support & Engagement Officer (Shift-based)
YPO —Wakefield
- £30,024 - £31,537 a year
- Full-time
- Microsoft Office
- Organisational skills
- IT
- Free parking
- Annual leave
9d
Technical Support Specialist
Diagnostic Healthcare Ltd —Farsley
- £25,000 - £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
4d
IT Service Desk Analyst
DFS —Doncaster
- Analysis skills
- Computer networking
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Senior Service Desk Analyst
SmartSearch —Ilkley
- Full-time
- Hybrid work
- Customer service
- Computer networking
- IT
- Employee assistance programme
Quick apply
4d
Service Desk Analyst
Leeds Teaching Hospitals NHS Trust —Leeds
- £25,760 - £27,476 a year
- Full-time
- Customer service
- Microsoft Office
- IT
9d
Service Desk Co-Ordinator
NHS England —Leeds
- £39,959 - £48,117 a year
- Full-time
- Annual leave
1d
Junior IT Support Technician
Mamas & Papas —Huddersfield
- Full-time
- Hybrid work
- Free parking
- Employee discount
Quick apply
Support Services Assistant
Lyons Davidson Solicitors —Leeds
- £24,000 a year
- Full-time
- Microsoft Office
- Organisational skills
- Office experience
2d
IT Operations Manager
Knack Solutions Ltd —Leeds
- £48,000 - £82,000 a year
- Full-time
- Microsoft Office
- Analysis skills
- Supervising experience
- Health & wellbeing programme
- Sick pay
Quick apply
1h
IT Helpdesk Engineer - Experienced
777 Networks —Leeds
- £28,000 - £35,000 a year
- Full-time
- Azure
- Customer service
- Windows
- Work from home
Quick apply
Service Desk Manager
Millgate —Sheffield
- £35,000 - £40,000 a year
- Full-time
- Azure
- AI
- Leadership
Quick apply
Customer Help Desk Advisor
JLA —Sowerby Bridge
- £25,272 a year
- Full-time
- Hybrid work
- Microsoft Word
- Customer service
- Computer literacy
- Free parking
- Annual leave
Quick apply
6d
Community Host
Avenue HQ —Leeds
- £12.21 an hour
- Part-time
- Hospitality
- Sales
- Customer service
Quick apply
2d
Software Support Engineer
Giacom —Nelson
- £26,250 - £28,000 a year
- IT
- Communication skills
- Annual leave
Quick apply
Senior Service Desk Engineer
Zenzero Solutions —Leeds
- Azure
- Microsoft Office
- AWS
Administrative Assistant
Elite Property Managment —Leeds
- £25,000 - £30,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply

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Service Desk Administrator

wavenet -
Birstall

Quick apply

Job details

Full-time

Benefits

Annual leave
Employee assistance programme

Qualifications

Microsoft Outlook
Microsoft Office
Numeracy
Data management
Communication skills

Full job description

Company Description

Wavenet is a managed services provider offering cybersecurity, communications, and connectivity that grows with our customers’ businesses – no matter what the future holds.

Since 2000, we’ve been keeping businesses connected.

At Wavenet, we don’t just provide solutions for today but for tomorrow, too. We’re always thinking ahead of the technology curve, so our customers feel confident that when they work with us, we’re striving to make their business future-proof.

Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business, and always delivering on our promise to make their business brilliant.

Job Description

Location: Birstall/Wakefield
Contract Type: Permanent, Full Time
Working Pattern: 8.5hr shifts incl 1 hr lunch, scheduled between 7am and 7pm, Monday to Friday.
Security Clearance Required – Applicants must have lived in the UK for 5 or more years to be eligible.

What You’ll Be Doing

The Service Desk Administrator supports the effective operation of the Service Desk by ensuring accurate management of IT assets (including laptops, mobile phones, tablets, and peripherals) and providing administrative and operational support.

The role ensures data integrity for reporting and invoicing, while helping to maintain service performance by supporting incident and request management and working with internal teams and suppliers to meet agreed service levels.

What You’ll Be Doing

High data accuracy: ITSM asset records (laptops, mobile phones, tablets, peripherals) are consistently accurate, complete, and maintained to a high standard, supported by strong attention to detail
SLA adherence: Incidents and service requests are progressed and resolved within agreed SLAs through effective time management and prioritisation
Quality ticket management: Calls and requests are logged clearly and accurately, with good use of systems (MS Office & ITSM), enabling efficient handling and reporting
Effective communication: Clear, professional communication with users, teams, and suppliers ensures smooth coordination and timely updates
Team contribution: Actively supports the wider Service Desk, demonstrating flexibility and teamwork
Problem resolution: Identifies issues, investigates discrepancies, and takes ownership to resolve them efficiently

Who are we?

We want to be the UK’s go-to managed service provider. That’s where you come in. Ideally, you will have a logical mindset and enjoy puzzles. Good problem-solving skills are key to success in this role. Being resourceful will also serve you well as you may conduct your own research to solve some issues. This role is customer facing so, in addition to your technical abilities, you’ll naturally be a Customer Service Superstar.

Qualifications

What we’re looking for?

Strong attention to detail, ensuring high levels of accuracy in asset records and ticket updates
Effective time management and prioritisation, enabling you to manage workloads and meet SLAs and deadlines
Confident use of MS Office tools (especially Excel, Outlook, and Word) to support reporting, communication, and administration
Clear communication skills, both written and verbal, when dealing with customers, colleagues, and suppliers
Teamwork and collaboration, supporting the wider Service Desk and contributing to a positive team environment
Problem-solving ability, with a proactive approach to identifying issues and resolving discrepancies
Organisation skills, enabling you to manage multiple tasks and requests efficiently
Numeracy and literacy skills, supporting accurate reporting, data management, and professional communication
Customer-focused mindset, ensuring a professional, responsive, and helpful service at all times

Additional Information

At Wavenet, we offer more than just a job – we provide an exceptional environment and a wide range of benefits to support your success from day one. With us, you’ll enjoy a generous starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and comprehensive health and wellbeing programs, all backed by a dedicated in-house Wellbeing Team.

We believe in a strong work-life balance, rewarding your commitment with an additional day of annual leave each year, reaching up to 28 days. Here’s a closer look at what we offer:

Annual Leave: Begin your journey with 25 days of leave, increasing by one day per year up to 28 days – our way of saying thank you for your dedication.
Health & Wellbeing: Your wellbeing is a priority. Enjoy discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance programme, all supported by our internal Wellbeing Team.

Ready to join the UK’s largest managed service provider?

Apply today or contact our friendly Talent Acquisition Team for more information.

Quick apply

Refine Your Search

service desk jobs in cleckheaton, wyk

Service Desk Administrator

Service Desk Analyst

Service Desk Analyst - Tier I

Customer Service Advisor

IT Support & Engagement Officer (Shift-based)

Technical Support Specialist

IT Service Desk Analyst

Senior Service Desk Analyst

Service Desk Analyst

Service Desk Co-Ordinator

Junior IT Support Technician

Support Services Assistant

IT Operations Manager

IT Helpdesk Engineer - Experienced

Service Desk Manager

Customer Help Desk Advisor

Community Host

Software Support Engineer

Senior Service Desk Engineer

Administrative Assistant

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