Brand manager Work, Jobs in Coundon, Dur (with Salaries)

Senior Customer Service Manager
Corporate Trade Supplies UK —Northallerton
- £45,000 - £50,000 a year
- Full-time
- CRM software
- Customer service
- ERP systems
Quick apply
2d
Estate Agent
The Property Experts —Bishop Auckland
- £8,400 a month
- Remote
- Sales
- Administrative experience
Quick apply
E-Commerce Account Manager
Manissa Ltd —Newton Aycliffe
- £35,000 a year
- Full-time
- Sales
- Bachelor's degree
- In-person
- Free parking
- Annual leave
Quick apply
9d
Sales Manager
Origin Tech Ltd —Newcastle upon Tyne
- £60,000 - £65,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Referral programme
- Sick pay
Quick apply
Section Manager - Lefties Newcastle
INDITEX —Newcastle upon Tyne
- Full-time
- Sales
- Employee discount
Quick apply
Digital Content Creator - Holiday Parks
Horizon Holiday Parks Ltd —Hurworth
- £24,995 - £29,995 a year
- Full-time
- Hospitality
- Marketing
- In-person
- Employee discount
Quick apply
5d
General Manager - Lefties Newcastle
INDITEX —Newcastle upon Tyne
- Full-time
- Leadership
- Employee discount
Quick apply
Deputy Manager - Lefties Newcastle
INDITEX —Newcastle upon Tyne
- Full-time
- Employee discount
Quick apply
Assistant Store Manager
Mountain Warehouse —Bishop Auckland
- Full-time
- Customer service
- Merchandising
- Warehouse experience
- Annual leave
- Employee assistance programme
Quick apply
11d
Digital Marketing Manager
MBH Distribution —Stockton-on-Tees
- £50,000 - £60,000 a year
- Full-time
- Analysis skills
- Project management
- Communication skills
- Free parking
- Employee discount
Quick apply
2d
Operations Manager - Lefties Newcastle
INDITEX —Newcastle upon Tyne
- Full-time
- Employee discount
Quick apply
Account Manager
Inovocan —Gosforth
- £35,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Sales
- Free parking
Quick apply
Store Manager
Jollyes Pets —Seaham
- £30,000 - £34,000 a year
- Full-time
- Customer service
- Retail management
Quick apply
Store Manager
Vision Express —Gateshead
- No experience needed
- Leadership
6d
Content Creator
MBH Distribution —Stockton-on-Tees
- £30,000 - £40,000 a year
- Full-time
- Social media management
- Organisational skills
- AI
- Free parking
- Employee discount
Quick apply
2d
E-commerce Manager / Product Image Editor
Watchtrader & Co —Newcastle upon Tyne
- £30,000 - £34,000 a year
- Full-time
- Organisational skills
- IT
- In-person
Quick apply
5d
Supervisor - M&S Simply Food
Moto —Richmond
- £27,700 a year
- Full-time
- Supervising experience
- Communication skills
- Employee discount
- Sick pay
Quick apply
2d
Deputy Manager
Jollyes Pets —Seaham
- £28,038 a year
- Full-time
- Customer service
- Retail management
Quick apply
Operations Manager (North)
Everyman Media —Newcastle upon Tyne
- Full-time
- Hospitality
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Veterinary Business Manager-Digital Services
Mars —Durham
- £39,000 - £40,000 a year
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Gym membership

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Senior Customer Service Manager

Corporate Trade Supplies UK
Northallerton

Quick apply

Job details

Permanent | Full-time
£45,000 - £50,000 a year
2 days ago

Benefits

Company events
On-site parking

Qualifications

CRM software
Customer service
Supply chain
ERP systems
Six Sigma
Analysis skills
Project management
Continuous improvement
Business
Operations
Leadership

Full job description

Company Overview

Corporate Trade Supplies (CTS) is a leading provider of PPE, corporate branded clothing, and promotional products, dedicated to supporting businesses across the region with quality supplies and exceptional service. Our mission is to help companies enhance their brand presence while ensuring safety and professionalism.

Role Purpose

The Senior Customer Service Manager is responsible for leading and developing the customer service function to deliver an exceptional customer experience. The role oversees Service Performance and Continuous Improvement activities, ensuring customers receive accurate, timely and professional support throughout the entire customer journey.

The position plays a critical role in driving customer retention, operational efficiency, and service excellence while building strong relationships with key customers and internal stakeholders. This is a senior leadership role is responsible for the strategic and operational management of customer service, order management, and customer satisfaction activities, ensuring the organisation consistently delivers an outstanding customer experience while achieving business performance objectives.

Key Responsibilities

Customer Service Leadership

Lead, coach and develop the customer service and order management teams.
Establish a customer-centric culture focused on service excellence and continuous improvement.
Define departmental objectives, KPIs and performance standards.
Devise SOP and training to Implement best practice customer service
Drive employee engagement and foster a high-performing team environment.

Order Management

Drive order lifecycle efficiency from order receipt through to delivery and invoicing.
Manage order fulfilment performance, identifying and resolving issues proactively.
Collaborate with Sales, Supply Chain, Procurement, Operations and Finance teams to ensure customer requirements are met.
Develop processes to improve order accuracy, lead times and customer communication.

Customer Experience

Develop & implement strategies to improve customer satisfaction, loyalty and retention.
Manage customer feedback, complaints and service metrics.
Lead customer issue resolution and escalation management processes.
Conduct customer reviews and identify opportunities to enhance service delivery.
Drive Voice of Customer initiatives and implement action plans based on customer insights.

Operational Performance

· Monitor, analyse and report all key performance indicators to identify operational improvements of the following:

Customer Satisfaction (CSAT), Net Promoter Score (NPS), Order Accuracy, On-Time Delivery, Service Level Achievement, Complaint Resolution Time and Customer Retention

Stakeholder Management

Act as the senior point of contact for customer service escalations.
Build strong relationships with key customers and strategic accounts.
Partner with commercial teams to support customer growth initiatives.
Able to work across all departments with various stakeholders

Continuous Improvement

Lead customer service transformation and improvement projects.
Utilise data and analytics to drive informed decision-making and improvements
Identify opportunities for automation and process optimisation.
Support business change initiatives and customer experience programmes.

Skills & Experience

Essential

Significant experience in a customer operations leadership role.
Proven experience in order management and customer service functions.
customer experience and customer satisfaction methodologies.
Experience leading and developing high-performing teams.
Strong analytical and problem-solving skills.
Excellent communication and stakeholder management abilities.
Experience working with ERP and CRM systems.
Demonstrated success in delivering service improvement initiatives.

Desirable

Experience in retail, manufacturing, distribution, wholesale, or supply chain environments.
Knowledge of Lean, Six Sigma or continuous improvement methodologies.
Project management experience.
Degree-level qualification in Business, Operations, Customer Experience or related field.

Key Competencies

Strategic Thinking
Commercial Awareness
Decision Making
Problem Solving
Influencing & Negotiation
Continuous Improvement
Performance Management
Collaboration & Teamwork

Pay: £45,000.00-£50,000.00 per year

Benefits:

Company events
On-site parking

Experience:

Leadership: 5 years (required)
Customer service: 10 years (required)

Work Location: In person

Quick apply

Refine Your Search

brand manager jobs in coundon, dur

Senior Customer Service Manager

Estate Agent

E-Commerce Account Manager

Sales Manager

Section Manager - Lefties Newcastle

Digital Content Creator - Holiday Parks

General Manager - Lefties Newcastle

Deputy Manager - Lefties Newcastle

Assistant Store Manager

Digital Marketing Manager

Operations Manager - Lefties Newcastle

Account Manager

Store Manager

Store Manager

Content Creator

E-commerce Manager / Product Image Editor

Supervisor - M&S Simply Food

Deputy Manager

Operations Manager (North)

Veterinary Business Manager-Digital Services

I want to receive the latest job alerts for brand manager in coundon, dur

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