Head of Work, Jobs in Cranwell, Lin (with Salaries)

Head of Customer Service
Utility Aid —Sleaford
- £50,000 - £65,000 a year
- Full-time
- Management
- Customer service
- Salesforce
- Health & wellbeing programme
Quick apply
14d
Deputy Head of Infrastructure and Logistics
The Council of Reserve Forces’ and Cadets’ Associations —Sleaford
- £46,040 a year
- Full-time
- Microsoft Powerpoint
- English
- Travel
Quick apply
9d
RAFAC Casework Support.
The Council of Reserve Forces' and Cadets' Association —Sleaford
- £27,866 a year
- Full-time
- Administrative experience
- Travel
- SharePoint
Quick apply
9d
Head of Place (Boston)
Active Lincolnshire —Boston
- £40,000 - £49,999 a year
- Full-time
- Travel
- Communication skills
Quick apply
2d
Head of Marketing
The Construction Training Academy —Lincoln
- £24,771.44 - £27,771.44 a year
- Part-time
- Hybrid work
- English
- Leadership
- Communication skills
- Free parking
- Work from home
Quick apply
6d
Sexual and Domestic Abuse Advisor
University of Lincoln —Lincoln
- £33,002 - £37,694 a year
- Full-time
- University
- Annual leave
- Employee discount
6d
Head of Geography and Business Studies
Thomas Middlecott Academy —Boston
- £32,916 - £51,048 a year
- Bachelor's degree
- Business
- Leadership
- Employee assistance programme
- Flexible schedule
Head Chef
Barge and Bottle —Sleaford
- £36,000 - £42,000 a year
- Full-time
- Serving
- Hospitality
- Culinary experience
Quick apply
10h
Senior Operational Support Manager - Homeless Prevention Team Strategic Lead (Community Integration)
HM Prison & Probation Service —Boston
- £50,001 - £60,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Bachelor's degree
- Leadership
- Annual leave
- Employee discount
2d
Brand Marketing Manager - Based in either Grantham or York
Hunters Property Group —Grantham
- £35,700 a year
- Full-time
- Management
- Marketing
- Bachelor's degree
- Life insurance
Quick apply
1d
Senior Dinghy Instructor
Alternative Educational Support Services Ltd —Lincoln
- £24,420 - £25,000 a year
- English
- First Aid Certification
- Driving
Quick apply
5d
Leadership Development Facilitator
Barchester Healthcare —Grantham
- £40,000 a year
- Management
- Travel
- Organisational skills
- Annual leave
Quick apply
Head of Gas Services - Procurement SGT
Siemens Energy —Lincoln
- Full-time
- Engineering
- Bachelor's degree
- Business
- Annual leave
14d
Head of Finance
Burton Waters Boat Sales —Lincoln
- From £40,000 a year
- Full-time
- In-person
- Free parking
Quick apply
Estates Locality Operations Manager
Platform Housing —Newark-on-Trent
- £45,421 - £50,468 a year
- Travel
- Annual leave
- Employee assistance programme
Technical Trainer & Assessor
AH Worth —Spalding
- Communication skills
- Sick pay
12d
Housing Support Officer
The Living Housing Group obo Grantham ARK —Grantham
- £29,120 a year
- Weekend availability
- Communication skills
- Negotiation
Quick apply
16h
Senior Stock Controller and Data Processor
John Greed Jewellery —Lincoln
- £30,000 - £34,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Data analysis skills
- Administrative experience
- Free parking
- Health & wellbeing programme
Quick apply
2d
Security Sales Specialist
Digital Space —Newark-on-Trent
- £75,000 - £80,000 a year
- Full-time
- Hybrid work
- Customer service
- Presentation skills
- Travel
- Free parking
- Work from home
Quick apply
5d
Workshop Controller
Dack Motor Group —Lincoln
- Up to £40,000 a year
- Full-time
- IT
- Power tools
- In-person
- Free parking
- Annual leave
Quick apply
9d

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Head of Customer Service

Utility Aid
Sleaford

Quick apply

Job details

Full-time
£50,000 - £65,000 a year
14 days ago

Benefits

Health & wellbeing programme
Cycle to work scheme
Paid volunteer time

Qualifications

Management
Customer service
Salesforce
English
Six Sigma
Continuous improvement
Leadership

Full job description

We are looking for an experienced and highly capable Head of Customer Service to lead, optimise and continuously improve our customer operations. This is a hands-on leadership role for someone who can step in, take ownership from day one and drive operational performance with confidence and minimal supervision.

The successful candidate will play a critical role in ensuring the customer operation runs effectively and efficiently, creating the foundations for future growth and scalability. A key focus of the role will be identifying opportunities for continuous improvement across people, processes, systems and customer experience, and driving them forward.

Reporting directly to the CEO, the Head of Customer Service will initially take an operational and delivery-focused approach, while helping to shape and mature the wider function. As the business continues to evolve, the role will naturally become more strategic, with increasing influence across operational planning, transformation and customer strategy.

The role will manage 2 direct reports and circa 25 indirect reports across the wider customer operations function.

Salary & Bonus: £50,000 – £65,000 per annum, dependent on experience, with the opportunity to earn up to an additional 20% through a quarterly performance bonus scheme linked to the achievement of agreed objectives

Key Responsibilities

Lead the day-to-day customer service and operational functions, ensuring high standards of service delivery across all customer touchpoints
Drive continuous improvement initiatives across customer operations, identifying opportunities to improve efficiency, scalability and customer outcomes
Ensure the operation is running effectively and efficiently to support future business growth
Provide oversight of void management processes, ensuring efficiency and accuracy
Oversee internal data services supporting meter management, account setup and operational workflows
Ensure robust controls are in place to validate customer billing and identify discrepancies
Lead the customer support function, maintaining high service standards and effective issue resolution
Manage supplier and contractual objections during the energy switching process
Oversee the complaints process, ensuring fair, compliant and timely resolution
Identify and implement automation opportunities, system improvements and smarter ways of working
Develop scalable operational processes and service frameworks
Deliver clear reporting, insights and operational performance updates to senior leadership
Align customer operations activities with wider commercial and business objectives
Lead, coach and develop operational teams to build a high-performing and accountable culture
Set clear expectations and monitor performance through meaningful KPIs and service metrics
Act as a visible and approachable leader within the operation, supporting teams and driving standards
Support the ongoing evolution and maturity of the customer service function, helping transition the operation from reactive to proactive and strategically driven

What Success Looks Like

A well-run, efficient and scalable customer operation
High customer satisfaction scores and positive customer outcomes
Low complaint volumes and compensation levels
Fast and effective response and resolution times
Streamlined customer journeys and reduced operational friction
Strong employee engagement and team performance
Continuous improvement initiatives successfully implemented and embedded
Low cost-to-serve while maintaining excellent service standards
Accurate and efficient invoice validation processes
Low objection fail rates
Effective pre-sales data collection and operational readiness

About Utility Aid

At Utility Aid, we are a purpose-led business with a clear mission to help as many charities, not-for-profits and community organisations as possible reduce their energy costs, so they can put more money back into the frontline services that matter most.

We are proud to be a people-led organisation. While we are ambitious and commercially focused, we have worked hard to build a culture that is human, supportive and grounded. We value people who bring energy, authenticity, collaboration and positivity to the business.

We are also proud to be an award-winning business with an excellent reputation for customer service, reflected in our 4.9-star Trustpilot rating. Delivering an outstanding customer experience is central to who we are and how we operate.

We are looking for someone who can help us mature and improve as we grow, while protecting the culture and values that make Utility Aid special. We want someone who genuinely cares about customers, colleagues and continuous improvement, someone who can raise standards, build scalable processes and drive accountability, while still keeping the business approachable, pragmatic and people-focused.

About You

Strong background managing operational teams within a complex and fast-paced environment, ideally within the energy sector
Comfortable being hands-on and operational, while also capable of contributing strategically as the business grows
Tenacious, and experienced in driving operational improvement, process optimisation and service transformation
A strong track record of delivering measurable operational and business improvements
Experience leading or supporting transformation programmes and embedding continuous improvement initiatives
Experience or exposure to Lean, Six Sigma, continuous improvement methodologies or operational excellence frameworks would be highly desirable
Able to identify inefficiencies, challenge existing ways of working and implement practical, scalable improvements
Salesforce experience is highly desirable, as this is the CRM platform used across the business
A confident and credible leader with experience managing managers and leading larger operational teams
Strong people leadership skills, with a track record of developing high-performing teams and creating accountability
Data-driven, analytical and solutions-focused, with strong problem-solving capability
Experienced in improving systems, workflows and operational efficiency
Strong understanding of regulatory and compliance requirements
Able to take ownership quickly and deliver results with minimal supervision
High attention to detail, with a focus on accuracy, quality and doing things the right way
You bring a balanced approach, driving efficiency and commercial performance while ensuring customers and colleagues are treated fairly and with care
You are aligned with our values as a people-led, purpose-driven business and can balance operational excellence with a human and pragmatic approach
You enhance culture through leadership, collaboration and accountability, without creating unnecessary bureaucracy or corporate layers
You lead with integrity, building trust and credibility across teams and with customers

Pay: £50,000.00-£65,000.00 per year

Benefits:

Cycle to work scheme
Health & wellbeing programme
Paid volunteer time

Ability to commute/relocate:

Sleaford NG34 7TW: reliably commute or plan to relocate before starting work (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

head of jobs in cranwell, lin

Head of Customer Service

Deputy Head of Infrastructure and Logistics

RAFAC Casework Support.

Head of Place (Boston)

Head of Marketing

Sexual and Domestic Abuse Advisor

Head of Geography and Business Studies

Head Chef

Senior Operational Support Manager - Homeless Prevention Team Strategic Lead (Community Integration)

Brand Marketing Manager - Based in either Grantham or York

Senior Dinghy Instructor

Leadership Development Facilitator

Head of Gas Services - Procurement SGT

Head of Finance

Estates Locality Operations Manager

Technical Trainer & Assessor

Housing Support Officer

Senior Stock Controller and Data Processor

Security Sales Specialist

Workshop Controller

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