Who we are?
Stockton Riverside College is a dynamic and ambitious college, recently awarded Outstanding by Ofsted, recognised for delivering exceptional standards of education and training. We offer a comprehensive range of academic, vocational and higher education courses for young people, adult learners, and apprentices. Proudly serving our local community, we are dedicated to helping individuals gain the skills, knowledge, and confidence to achieve their full potential.
As part of The Education Training Collective (Etc.), a group of colleges and training providers in the Tees Valley; Stockton Riverside College, Redcar and Cleveland College, Bede Sixth Form College, NETA Training and Innersummit- we are driven by a shared vision: ‘ONE Etc. – Fuelling ambition and driving success in a resurgent Teesside and beyond. Our dedicated and skilled staff are at the heart of our success, supporting learners and contributing to the wider community. We are seeking candidates who believe in the power of education to transform lives and who share our commitment to excellence, opportunity and achievement.
As a Student Bursary Advisor within the Student Experience and Wellbeing team, you will play a key role in supporting students to access financial support and overcome barriers to education.
You will provide advice, guidance and practical support to students applying for bursaries and other funding, helping them with costs such as travel, course materials, kit, uniform, trips and visits. Working closely with curriculum departments and support services, you will help identify students who may need financial support and ensure timely and effective interventions are in place to support attendance, retention and achievement.
The role is varied and student-facing, involving supporting applications through drop-ins and group sessions, responding to enquiries from students, parents and carers, and contributing to the coordination of financial support processes, including travel support such as bus passes. You will also contribute to maintaining accurate records in line with funding requirements.
You will be required to work across any of the ETC Group sites as required.
About You
The ideal candidate will be approachable, organised and committed to supporting students. You will have strong communication skills and be confident providing guidance to a wide range of individuals, both one-to-one and in group settings.
You will have good organisational and IT skills, with the ability to manage a varied workload and maintain accurate records. A proactive approach and the ability to work collaboratively with colleagues across teams is essential.
You will also have an understanding of the importance of confidentiality and supporting individuals facing barriers to education. Full training will be provided in relation to student funding and financial support.
Qualifications and Experience
- GCSE English and Maths (Grade C/4 or above) are essential
- A Level 2 qualification in Customer Service, Business Administration or a related area is desirable
- Experience in a customer-facing or student-facing role is desirable
Why Join Us?
We are proud that 91% of our staff tell us that Etc. is a Great Place to Work. At Etc. we reward and support our colleagues in many different ways, including remuneration, training and so much more – we’ve listed a few examples of what you can expect when you join our team:
- Generous annual leave entitlement (34-43 days per annum, depending on role and length of service)
- Up to 5 days additional leave at Christmas
- Free on-site parking
- Local Government Pension Scheme (LGPS) with 14.2% Employer Contribution
- Enhanced Occupational Sick Pay Scheme
- Enhanced Maternity, Paternity and Adoption Scheme
- Career development opportunities for progression
- Comprehensive Health and Wellbeing programme
- Employee Assistance Programme (free counselling support for staff, available 24/7 365 days per year)
- Free gym memberships/discounted memberships (dependent on site)
- Staff Discounts Package- Save on your weekly shop with discounts and savings at a number of retailers including groceries, electronics, clothing, homeware and much more
- Better Health at Work Scheme – Etc. has achieved the Continuing Excellence Better Health at Work award
- Wellbeing Days (in addition to annual leave)
- Discounted Hair and Beauty treatments available
- Bike2Work Scheme https://www.bike2workscheme.co.uk
Schedule
- Monday-Thursday 8.30am – 5pm
- Friday 8.30am – 4pm
- Flexible lunch breaks
If you believe you have the necessary skills, commitment and determination to succeed and would relish the opportunity to work with us, then we would LOVE to hear from you.
The closing date for receipt of completed applications is Thursday 4th June 2026.
Shortlisted candidates will be required to provide details of all unspent convictions and those that would not be filtered, prior to the date of the interview. Successful applicants will be required to undertake an enhanced disclosure by the DBS.
If you are unsure whether you need to disclose criminal information, you should seek legal advice or you may wish to contact Nacro or Unlock for impartial advice. There is more information on filtering and protected offences on the Ministry of Justice website. Nacro - https://www.nacro.org.uk/criminal-record-support-service/ or email [email protected] or phone 0300 123 1999 Unlock – http://hub.unlock.org.uk/contact/ phone 01634 247350 text 07824 113848.
We are committed to being an inclusive and welcoming place to work, promoting equality of opportunity and access for all, irrespective of age, background, race, gender, religion, ability, disability or sexuality. We encourage applications from diverse candidates and make recruitment decisions based on skill and experience. We are a disability-confident committed employer.
Safeguarding is also priority for the group and we have key policies and systems which help to make the group a safe place for learners and staff. The purpose of these policies is to provide clear guidance regarding Safeguarding responsibilities throughout the group, including the Prevent Duty. To read more, please visit https://www.the-etc.ac.uk/policies/safeguarding/
- note we do not accept CVs or late applications, no agencies please
All applications must be completed via our website https://www.the-etc.ac.uk/join-our-team/
