Line support engineer Work, Jobs in East Kilbride, Slk (with Salaries)

2nd Line Support Engineer
Northern Marine Group —Glasgow
- Azure
- Microsoft Office
- SharePoint
10d
Planning Engineer
Scottish Power —High Blantyre
- Up to £66,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Access
- Microsoft Office
- Annual leave
- Employee discount
Control Engineer
Scottish Power —Glasgow
- £55,000 - £68,750 a year
- Management
- Customer service
- Communication skills
- Annual leave
- Employee discount
Facilities Engineer
Greggs —Cambuslang
- £39,861 a year
- Weekend availability
- Management
- Annual leave
- Employee discount
Quick apply
Multi Skilled Engineer- Fresh- 2 weeks dayshift, 1 week backshift
Albert Bartlett —Airdrie
- £21.10 - £26.38 an hour
- Weekend availability
- Mechanical knowledge
- Free parking
- Employee assistance programme
Quick apply
PPM Coordinator
OCS Group —Hillington
- Monday to Friday
- Management
- Maintenance
- Microsoft Office
Quick apply
13d
CAD Technician
Advance Grid Solutions —Bellshill
- £25,000 - £35,000 a year
- Full-time
- AutoCAD
- Schematics
- CAD
Quick apply
13d
Project Planner
M Group —Bellshill
- Hybrid work
- Contracts
- Annual leave
- Employee assistance programme
10d
Compliance Testing Engineer
Scottish Power —Motherwell
- From £45,400 a year
- Full-time
- Management
- Customer service
- Communication skills
- Annual leave
- Employee discount
13d
Night Warehouse Administrator
GXO Logistics —Bellshill
- £31,400.74 a year
- Full-time
- Microsoft Excel
- IT
- Communication skills
- Annual leave
- Employee discount
Senior Commissioning Engineer
Scottish Power —Motherwell
- £68,750 - £82,500 a year
- Full-time
- Engineering
- Master's degree
- Bachelor's degree
- Annual leave
- Employee discount
Engineering Officer
South Lanarkshire Council —South Lanarkshire
- £42,228 - £48,633 a year
- Full-time
- Military
- Engineering
- English
- Annual leave
- Employee assistance programme
11d
Senior Electrical CAD Designer
Scottish Power —Cambuslang
- From £53,280 a year
- Hybrid work
- AutoCAD
- Engineering
- Microsoft Office
- Annual leave
- Employee discount
SCADA Engineer
Scottish Power —Glasgow
- From £45,400 a year
- Hybrid work
- Computer Science
- Engineering
- Analysis skills
- Annual leave
- Employee discount
11d
2026 Graduate Engineer - High Voltage (Power)
BakerHicks —Motherwell
- Hybrid work
- Engineering
- Electrical Engineering
- Annual leave
Quick apply
Consultant Planning Engineer
JPLM Ltd —Glasgow
- £30,000 - £60,000 a year
- Full-time
- Hybrid work
- Civil engineering
- Engineering
- Contracts
Quick apply
9d
Night Shift - Quality Engineer
Euroscot Engineering Ltd —Hillington
- £32,000 - £52,000 a year
- Overtime
- ERP systems
- In-person
- Leadership
- Free parking
- Annual leave
Quick apply
10d
Engineering Manager
Stagecoach —Kilmarnock
- £55,000 a year
- Overtime
- Team management
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Backshift Maintenance Engineer
Thistle Seafoods —Uddingston
- Monday to Friday
- Schematics
- Maintenance
- English
Multi Skilled Engineer (Mechanical / Plumbing)
Equans —Bellshill
- Up to £38,000 a year
- Full-time
- Computer literacy
- Maintenance
- English
- Annual leave
- Employee assistance programme
10d

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2nd Line Support Engineer

Northern Marine Group -
Glasgow

Apply Now

Job details

10 days ago

Qualifications

Microsoft Windows Server
Azure
Procurement
Microsoft Office
SharePoint
IT
IP networking
Root cause analysis
Communication skills
IaaS
Active Directory
Intune

Full job description

The 2nd Line Support Engineer is responsible for providing advanced technical support across the organisation's IT estate, with a strong focus on incident escalations, cloud‑based platforms, and service continuity.

This role acts as a technical bridge between 1st Line Service Desk and 3rd Line / specialist teams, ensuring efficient escalation, clear communication, and timely resolution of complex issues. The engineer will also contribute to service improvement, documentation, and root cause analysis.

Key Responsibilities

Incident & Escalation Management
- Act as the primary point of escalation from 1st Line Support for incidents that require deeper technical investigation.
- Diagnose and resolve complex issues across infrastructure, cloud services, and end‑user systems within agreed SLAs.
- Escalate unresolved or high‑impact incidents to 3rd Line / external vendors, ensuring full technical context and clear handover.
- Take ownership of incidents through to resolution, maintaining accountability and customer communication throughout.

Cloud & Modern Workplace Technologies
- Provide 2nd line support for cloud‑based services, including (but not limited to):
- Microsoft 365 (Exchange Online, SharePoint, OneDrive, Teams)
- Azure AD / Entra ID (identity, access, conditional access)
- Azure IaaS / PaaS components where applicable
- Support hybrid environments integrating on‑premise and cloud services.
- Assist with cloud service monitoring, service health reviews, and incident trend analysis.

Liaison & Collaboration
- Work closely with 1st Line Support to:
- Improve first‑time fix rates
- Provide coaching and technical guidance
- Identify training and knowledge gaps
- Collaborate with 3rd Line Engineers, Architects, and Vendors to resolve complex or systemic issues.
- Act as a technical point of contact during major incidents, changes, and service outages.

Problem Management & Service Improvement
- Perform root cause analysis (RCA) on recurring incidents and contribute to problem records.
- Identify opportunities to improve system stability, monitoring, and support processes.
- Create and maintain technical documentation, knowledge base articles, and escalation runbooks.
- Contribute to change assessments and support post‑implementation reviews.

Security, Compliance & Best Practice
- Support security controls, patching, and vulnerability remediation activities.
- Ensure incidents and requests are handled in line with internal policies, security standards, and compliance requirements.
- Promote ITIL‑aligned service management best practices.

Candidate Criteria

HNC/HND or equivalent experience
Previous experience in an IT related procurement / administration
IP Networking and Hardware support
Desktop & Printer Hardware support
Windows 11 support
Windows Server Administration
Active Directory Administration
MDM Administration - InTune
Office 365 Administration
Azure Administration
Desktop & Printer Hardware support
Remote access experience and remote support
M365 Support in specific areas, i.e. SharePoint and Teams
Technical Documentation
Excellent organisation skills
Excellent communication skills

Apply Now

Refine Your Search

line support engineer jobs in east kilbride, slk

2nd Line Support Engineer

Planning Engineer

Control Engineer

Facilities Engineer

Multi Skilled Engineer- Fresh- 2 weeks dayshift, 1 week backshift

PPM Coordinator

CAD Technician

Project Planner

Compliance Testing Engineer

Night Warehouse Administrator

Senior Commissioning Engineer

Engineering Officer

Senior Electrical CAD Designer

SCADA Engineer

2026 Graduate Engineer - High Voltage (Power)

Consultant Planning Engineer

Night Shift - Quality Engineer

Engineering Manager

Backshift Maintenance Engineer

Multi Skilled Engineer (Mechanical / Plumbing)

I want to receive the latest job alerts for line support engineer in east kilbride, slk

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