Insights manager Work, Jobs in Eccles, Gtm (with Salaries)

Senior Customer Journey Product Manager
CAML —Manchester
- £75,000 - £85,000 a year
- Full-time
- Agile
1d
Data Governance Manager
NHS Greater Manchester Integrated Care —Manchester
- £57,528 - £64,750 a year
- Full-time
6d
Approvals Quality Control Manager
Health Research Authority —Manchester
- £49,387 - £56,515 a year
- Full-time
- Remote
- AI
1d
Customer Analytics & Insights Manager
Dominos —Oldham
- Full-time
- SQL
- Mentoring
- Leadership
2d
Senior Product Manager - SaaS - Spectre
Street Group —Manchester
- £60,000 - £75,000 a year
- Full-time
- Hybrid work
- Work from home
- Flexible schedule
Quick apply
Sales Enablement Lead, GB Diagnostic Imaging
Synapse Medical UK —Manchester
- Microsoft Powerpoint
- Microsoft Word
- CRM software
Quick apply
Insights Manager
Inizio Engage XD —Manchester
- Hybrid work
- Travel
- In-person
- Annual leave
- Life insurance
6d
Senior Product Manager - CRM - SaaS
Street Group —Manchester
- £60,000 - £75,000 a year
- Full-time
- Hybrid work
- Work from home
- Flexible schedule
Quick apply
13h
Deputy Manager - Bershka Trafford Centre Manchester
INDITEX —Manchester
- Full-time
- Leadership
- Employee discount
Quick apply
Senior Brand Manager
Essity —Didsbury
- Full-time
- Hybrid work
- Leadership
- Communication skills
7d
Assistant Brand Manager
Essity —Manchester
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Marketing
- Organisational skills
7d
Category & Insights Manager
Nichols PLC —Newton-le-Willows
- Hybrid work
- Microsoft Office
- Analysis skills
- Free parking
- Employee discount
Customer Success Manager
LIMA Networks LTD —Salford Quays
- £38,000 - £45,000 a year
- Full-time
Quick apply
Product Manager
Moneysupermarket Group —Manchester
- Full-time
- Hybrid work
- Product management
- AI
Operations Manager - Fleet Services
DHL —Manchester
- Up to £60,000 a year
- Analysis skills
- Leadership
Digital Project Manager
DBD International —Warrington
- Hybrid work
- Microsoft Office
- IT
Operations Support Manager
CitySprint —Salford
- £41,000 - £50,000 a year
- Full-time
- Travel
- Communication skills
- Annual leave
Quick apply
14d
Senior Product Manager - SaaS - Partner Platform
Street Group —Manchester
- £60,000 - £75,000 a year
- Full-time
- Hybrid work
- AI
- Work from home
- Flexible schedule
Quick apply
1d
Responsible Stradivarius
INDITEX —Manchester
- Full-time
- Communication skills
- Time management
- Employee discount
Quick apply
Strategic Programmes Officer (MBacc and Our Pass)
GMCA —Manchester
- £44,075 - £48,226 a year
- Hybrid work
- Organisational skills
- Communication skills
7d

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insights manager jobs near eccles, gtm

Senior Customer Journey Product Manager

CAML -
Manchester

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Job details

Full-time
£75,000 - £85,000 a year
1 day ago

Qualifications

Jira
Kanban
Agile

Full job description

We’re looking for a Senior Customer Journey Product Manager to play a pivotal role in shaping and delivering outstanding, end-to-end customer experiences. This is a high-impact leadership position at the centre of transformation, where you’ll own and define the journeys that matter most to our customers.

You’ll set a clear vision for simple, intuitive and digitally enabled experiences, ensuring journeys are seamless across channels, suppliers and touchpoints. Acting as the senior voice of the customer, you’ll champion low-effort, high-quality interactions and ensure every change delivers measurable value.

This role is equally about building capability and leading through influence -establishing standards, aligning stakeholders and embedding a product-led, customer-first mindset across the organisation.

Please note: This is a 9-12 month fixed term contract.

Key responsibilities

Own and define critical customer journeys, including future-state, digital-first designs
Lead end-to-end experience design (journeys, channels and communication strategies)
Act as the senior CX authority, governing all customer-impacting change
Define and track journey performance metrics, identifying friction and driving continuous improvement
Manage and prioritise a backlog of journey enhancements, translating CX needs into deliverable outcomes
Influence and align senior stakeholders across CX, Operations, Technology and Commercial teams
Drive standardisation to reduce complexity and enable scalable delivery
Ensure consistency across all suppliers, channels and customer touchpoints

What you’ll bring

Experience

Proven experience owning and optimising customer journeys or products in complex organisations
Strong track record delivering cross-functional transformation initiatives
Experience in digital transformation and/or operational service environments
Ability to simplify complex processes into intuitive, customer-friendly experiences
Demonstrated ability to influence senior stakeholders
Data-led mindset, with experience using insights to drive prioritisation and performance

Knowledge & expertise

Deep understanding of customer journey management and service design
Knowledge of digital-first and multi-channel engagement models
Strong understanding of agile and product-led delivery frameworks
Awareness of regulatory/compliance considerations in customer journeys

Technical skills

Customer journey mapping and service design
Translating business needs into user stories and requirements
Backlog ownership and value-driven prioritisation
Data analysis and performance measurement (e.g. customer effort, satisfaction, conversion)
Familiarity with agile tools (e.g. Jira, Scrum, Kanban)

Key behaviours

Customer-first mindset with a passion for simple, effective experiences
Strategic thinker who can balance long-term vision with delivery
Strong stakeholder management and influencing skills
Collaborative and able to work across diverse teams
Proactive problem solver with a solution-led approach
Resilient and adaptable in a fast-paced, transforming environment

IND789

Apply Now

Refine Your Search

insights manager jobs in eccles, gtm

Senior Customer Journey Product Manager

Data Governance Manager

Approvals Quality Control Manager

Customer Analytics & Insights Manager

Senior Product Manager - SaaS - Spectre

Sales Enablement Lead, GB Diagnostic Imaging

Insights Manager

Senior Product Manager - CRM - SaaS

Deputy Manager - Bershka Trafford Centre Manchester

Senior Brand Manager

Assistant Brand Manager

Category & Insights Manager

Customer Success Manager

Product Manager

Operations Manager - Fleet Services

Digital Project Manager

Operations Support Manager

Senior Product Manager - SaaS - Partner Platform

Responsible Stradivarius

Strategic Programmes Officer (MBacc and Our Pass)

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