Software Work, Jobs in Elswick, Lan (with Salaries)

Customer Support & IT Advisor
James Hall & Co Ltd —Preston
- Weekend availability
- Software troubleshooting
- Customer service
- Communication skills
- Free parking
- Annual leave
Quick apply
10d
Graduate Software Engineer
BAE Systems —Warton
- £34,000 a year
- Master's degree
- Bachelor's degree
NX CAD Support Engineer
BAE Systems —Warton
- From £51,772 a year
- CAD
- Continuous improvement
- Communication skills
9d
Junior QA Analyst
Tribal Group —Lancaster
- £26,000 - £30,000 a year
- Analysis skills
- Bachelor's degree
- Time management
- Employee assistance programme
- Flexible schedule
Graduate Software Developer
NSG Group —Ormskirk
- £28,500 a year
- Full-time
- JavaScript
- Travel
- Software development
Quick apply
2d
IT Support Engineer
Ruby Energy —Fleetwood
- £25,000 - £27,000 a year
- Full-time
- Microsoft Access
- Microsoft Outlook
- SharePoint
- Free parking
- Annual leave
9d
Developer
Lancaster University —Lancaster
- £39,906 - £46,049 a year
- Hybrid work
- SQL
- University
- JavaScript
11d
IT Support Engineer
Hudson Hill Consulting —Lancaster
- Up to £30,000 a year
- Full-time
- Azure
- Customer service
- Windows
- Free parking
- Health & wellbeing programme
Quick apply
Service Desk and Operations IT Support Apprentice
East Lancashire Hospitals NHS Trust —Preston
- £15,600 a year
- Full-time
- Customer service
- Patient care
- IT
15h
IT Desktop Support
Axiom Technologies —Clitheroe
- Part-time
- Computer Science
- Windows
- Microsoft Office
- Flexible schedule
IT Service Operations Lead
BAE Systems —Samlesbury
- From £59,491 a year
- Hybrid work
- Team management
- IT
8d
Specialist Development Software Engineer – Teamcenter Unified
BAE Systems —Warton
- From £49,400 a year
- Hybrid work
- Windows
- Linux
Junior Systems Engineer
ENWL —Blackburn
- £33,775.20 - £39,819.24 a year
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
- Annual leave
- Employee assistance programme
2d
1st Line Support IT Engineer
Evolve BG Ltd —Wigan
- £26,299 a year
- Monday to Friday
- Customer service
- IT
Quick apply
3d
Document Controller
Assystem —Preston
- Microsoft Word
- Computer Science
- Engineering
Project and Change Coordinator
PM+M —Blackburn
- Overtime
- Hybrid work
- Project management
- Free parking
- Annual leave
Quick apply
Enterprise Systems Analyst, I
Zebra Technologies —Preston
- Full-time
- ERP systems
- SQL
- Bachelor's degree
- Annual leave
- Employee assistance programme
Systems Engineer 1st Line
Blackburn with Darwen Council —Blackburn with Darwen
- £25,583 - £26,824 a year
- Full-time
- Software troubleshooting
- Customer service
- Continuous improvement
Air ERP Senior Developer
BAE Systems —Warton
- From £51,772 a year
- Hybrid work
- SQL
- Continuous improvement
3d
IT Infrastructure Team Lead
BAE Systems —Barrow-In-Furness
- Up to £65,000 a year
- Management
- Windows
- IT
10d

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Customer Support & IT Advisor

James Hall & Co Ltd -
Preston

Quick apply

Job details

Permanent | Full-time
10 days ago

Benefits

Free parking
Annual leave
Company pension
Employee discount
Life insurance
Sick pay
On-site parking

Qualifications

Software troubleshooting
Customer service
IT support
Communication skills

Full job description

Based at our contemporary head office and distribution centre on the outskirts of Preston, James Hall & Co. Ltd. have been established for over 150 years proudly serving communities across the north of England as supplier and distributor to over 450 SPAR stores.

We are proud to be one of the biggest employers in Lancashire with over 4000 colleagues who represent our core values of passion, enterprise, and family every single day.

Contract Type: Permanent
Hours of work: 39 hours per week over 4 days, between the hours of 6.00am and 6.30pm and includes around 1 full weekend in 6 (6.00am to 4.30pm)
Location: Office based - James Hall & Co. Ltd, SPAR Distribution Centre, Bowland View, Preston, PR2 5QT

About the Role
We have an exciting opportunity to become part of our in-house team of Customer Support & IT Advisors here at James Hall & Co. As a key member of our Customer Support Hub, you’ll handle a blend of customer service and IT-related queries. You’ll ensure smooth operations by resolving customer issues, troubleshooting technical problems, and maintaining high service standards for our network of around 450 SPAR stores.

Here’s What You Can Expect to be Doing

Providing first-line support for customer queries: Addressing a range of issues from general service enquiries to IT support, including till problems, software issues, and network outages.
Collaborating with IT specialists: Liaising with the wider IT department for complex technical issues and following escalation processes to ensure timely resolution.
Communicating effectively: Engaging with customers and internal teams through email, Microsoft Teams, telephone, and face-to-face interactions.
Managing and documenting incidents: Accurately recording and overseeing incidents while coordinating with internal and third-party teams for swift resolution.
Contributing to excellent customer service: Upholding our company's reputation through your commitment to quality service and technical proficiency.
Taking personal responsibility: Proactively managing tasks, following through on commitments, and seeking solutions independently rather than waiting for direction.

A Few Things About You
We're seeking individuals with a passion for both customer service and IT support. While prior experience in a contact centre or IT support environment is preferred, we particularly value the following attributes:

Customer Service Excellence: A proven track record in delivering high-quality customer service, with the ability to manage customer expectations and resolve issues effectively.
IT Support Experience: Strong understanding of troubleshooting hardware, software, and network issues.
Excellent communication skills: Both verbal and written, with the ability to explain technical issues clearly and effectively.
Problem-solving abilities: A proactive approach to addressing customer issues and a keen eye for detail.
Adaptability: Ability to thrive in a fast-paced, dynamic environment and work effectively under pressure

Why Join Us?
James Hall & Co. Ltd. have one simple vison: to still be in business in another 50 years!
To make this vision possible we need the best talent to join us on our journey. We are a family company and believe that if we look after our people, they will look after us.

Loyalty Pay - Celebrate your work anniversary with a little extra! You’ll earn an additional £0.25 per hour over the financial year, with the hourly amount increasing the longer you stay with us. Your total is paid as a lump sum in the month following your anniversary.
20% Staff Discount - Enjoy 20% off your shopping in our company-owned SPAR stores — perfect for those everyday essentials and treats.
Annual Leave- Start with a generous 30 days of annual leave, inclusive of Bank Holidays. Entitlement increases with length of service, rewarding your continued commitment.
Health & Wellbeing - All colleagues can access our on-site registered nurses and physiotherapist at Bowland View for confidential support. We also run a year-round programme of health and wellbeing initiatives covering physical, mental, and lifestyle topics.
Company Sick Pay - We offer a Company Sick Pay scheme to support you during periods of ill health, providing peace of mind when you need it most.
Pension & Life Insurance - You will be enrolled into the Nest pension scheme. After two years of service, you will also receive life insurance cover, offering added security for you and your loved ones.
Free Onsite Parking - All colleagues have access to free onsite parking, making your commute more convenient and cost-effective.
Learning & Development - Whether you're looking to build your career or gain new skills, our in-house team will support you with fully funded, accredited training and industry-recognised qualifications.
Grocery Aid Support - Access free, confidential, 24/7 support through Grocery Aid — offering expert advice and help on everything from mental health and financial concerns to legal issues and family support.

For more information about us and the benefits we offer, please head over to our careers page.

Please note if we receive a high number of applicants, we may close the advert early. We advise interested candidates to submit their applications promptly to avoid disappointment.

#JHCHP

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Refine Your Search

software jobs in elswick, lan

Customer Support & IT Advisor

Graduate Software Engineer

NX CAD Support Engineer

Junior QA Analyst

Graduate Software Developer

IT Support Engineer

Developer

IT Support Engineer

Service Desk and Operations IT Support Apprentice

IT Desktop Support

IT Service Operations Lead

Specialist Development Software Engineer – Teamcenter Unified

Junior Systems Engineer

1st Line Support IT Engineer

Document Controller

Project and Change Coordinator

Enterprise Systems Analyst, I

Systems Engineer 1st Line

Air ERP Senior Developer

IT Infrastructure Team Lead

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