Government Work, Jobs in Essington, Sts (with Salaries)

Customer Service Contact Centre Manager
City of Wolverhampton Council —Wolverhampton
- £52,413 - £56,730 a year
- Full-time
- Hybrid work
- CRM software
- Management
- Customer service
9d
Gallery Assistants
Walsall Council —Walsall
- £13.26 - £13.47 an hour
- Part-time
- English
- Cash handling
- Communication skills
- Flexitime
Senior Registration Officer
Walsall Council —Walsall
- £39,152 - £41,771 a year
- Full-time
- English
- Flexitime
Team Leader
Walsall Council —Walsall
- £42,839 - £46,142 a year
- Full-time
- English
- Tax experience
- Flexitime
10d
Community Reablement Officer
Walsall Council —Walsall
- £28,598 - £31,022 a year
- Full-time
- English
- Communication skills
- Flexitime
5d
Director Volunteer Estate
The Council of Reserve Forces' and Cadets' Association —Birmingham
- £72,840 a year
- Full-time
- Management
- Travel
- Contracts
Quick apply
6d
Business Administrator
Ministry of Justice —Wolverhampton
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Banking
- Annual leave
3d
Technical Business Analyst
City of Wolverhampton Council —Wolverhampton
- £44,075 - £49,282 a year
- Full-time
- Hybrid work
- Communication skills
11d
Political Advisor
City of Wolverhampton Council —Wolverhampton
- £36,363 - £40,777 a year
- Temporary
- Hybrid work
- Administrative experience
13d
Waste Operative
City of Wolverhampton Council —Wolverhampton
- £30,024 - £33,699 a year
- Full-time
- Hybrid work
2d
Business Support Officer
Staffordshire County Council —Stafford
- £26,403 - £27,254 a year
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Administrative experience
2d
Principal Public Health Specialist
City of Wolverhampton Council —Wolverhampton
- £60,144 - £63,535 a year
- Full-time
- Hybrid work
5d
Director’s Secretary
Ministry of Justice —Stafford
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Annual leave
6d
Senior Health Improvement Practitioner
Dudley Metropolitan Borough Council —St. James's
- £42,839 - £46,142 a year
- Full-time
- Hybrid work
- Communication skills
2d
Business Support Assistant
Staffordshire County Council —Stafford
- £25,583 a year
- Part-time
- Hybrid work
- Microsoft Office
- Organisational skills
- Communication skills
9d
Universal Services Practitioner - Home Learning
City of Wolverhampton Council —Wolverhampton
- £26,403 - £28,142 a year
- Full-time
- Hybrid work
- IT
Strategic Lead for Adult Learning Disability and First Contact
Staffordshire County Council —Stafford
- £85,531 - £91,872 a year
- Negotiation
12d
Homeless Prevention Officers
Walsall Council —Walsall
- £31,537 - £34,434 a year
- Full-time
- Flexitime
Waste Operative (Secondment/Fixed Term Opportunity)
City of Wolverhampton Council —Wolverhampton
- £30,024 - £33,699 a year
- Full-time
- Hybrid work
2d
Local Government BDE
SCC —Birmingham
- £70,000 a year
- Monday to Friday
- Hybrid work
- Sales
- IT
1d

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Customer Service Contact Centre Manager

City of Wolverhampton Council -
Wolverhampton

Apply Now

Job details

Full-time
£52,413 - £56,730 a year
9 days ago

Qualifications

CRM software
Management
Customer service
Continuous improvement
Communication skills

Full job description

Job Introduction

Customer Service Contact Centre Manager

Salary - £52,413 - £56,730 (Grade 8)

Hours - Full Time 37 Hours

Contract type - full time (37 Hours), permanent

Work Style - Flexible

City of Wolverhampton Council is looking for an experienced and forward-thinking Contact Centre Manager to lead the delivery of high-quality customer contact across face-to-face, telephone, email and digital channels. This is an exciting opportunity to shape a high-performing service, drive continuous improvement and help ensure residents, businesses and visitors can access council services easily and effectively.

What you’ll do

Lead the operational delivery of customer contact services across multiple channels.
Provide visible leadership to teams and managers, ensuring excellent day-to-day service performance.
Drive productivity, performance and service improvement, using insight and data to inform decisions.
Work with senior stakeholders to plan for change, demand and future service developments.
Support and develop leaders and teams through coaching, performance management and continuous professional development.
Ensure complaints, escalations, compliance and operational risks are managed effectively.

What we’re looking for

Substantial management experience in a customer service or contact centre environment.
A track record of leading operational teams, improving performance and delivering change.
Strong communication and stakeholder management skills, with the ability to influence at all levels.
Experience using performance data, CRM systems and contact centre technology to improve services.
A commitment to excellent customer experience, equality, compliance and continuous improvement.
A relevant professional or management qualification, or equivalent experience.

If you are a motivated leader with the experience to manage a complex, fast-paced customer service operation and the passion to improve how people access council services, we would love to hear from you.

Interview Details

Interviews due to take place 14 July 2026 and 15 July 2026

If you are interested in applying for this position and require further information, please contact Lisa Powell, [email protected]

NJC Pay Award for 2026 / 2027:

The annual pay increases for 2026/27 for NJC Local Government Employees are currently being negotiated and, once agreed, will be effective from 1 April 2026.

Our working arrangements

All council roles are allocated to either a fixed, field or flexible work style. Some roles are agile which enable and empower employees to maximise their performance and productivity, whilst maintaining a healthy work life balance. Roles with a fixed workstyle work in a fixed permanent council location. Roles with a field workstyle are usually allocated where employees are required to be out working in the community with a minimum requirement for 'touch down' space at any council location. Roles with a flexible workstyle have a flexible base location to meet the needs of the business and employees can work from a mixture of home or any council office, partner/client, or external location, as required to meet service requirements.

Please refer to the Job Description for further information on the workstyle assigned to the role you are applying for.

For more information about working for our organisation including the culture of the Council, the Council plan and vision, staff equality forums, core HR policies, employee benefits and much more please click here.

Diversity

We are committed to building a workforce that is reflective of the diverse community we serve. We want to attract the best applications from people of all backgrounds and underrepresented groups because we strongly believe in adding value through diversity, inclusion, and equality. Our employees enable us to deliver services that are accessible, inclusive, and reflective of Wolverhampton residents.

Our status as a Disability Confident Employer showcases our commitment to people with disabilities or health conditions, advocating for their opportunities and potential.

We've received the Stonewall Gold Award, emphasising our dedication to the LGBT+ community by nurturing an inspiring, inclusive, and equal workplace.

As of March 2023, the RACE Code Quality Mark signifies our active engagement with racial equality. These recognitions validate our continuous efforts towards fostering an inclusive work environment that respects and values our diverse employees.

As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the essential criteria for the post.

We encourage, inspire and value an inclusive culture here at the council where employees can flourish, thrive and be themselves. We have four staff equality forums for employees to join. These help to ensure our employees have a voice, they feel empowered to speak up and where everyone is treated with respect - Learn more about the staff equality forums here

Recruitment of Ex-Offenders

We are committed to the fair treatment of all our employees, potential employees, or users of our service regardless of offending background. The Council uses the Disclosure and Barring Service (DBS) for any vacancies that require a DBS check to obtain information about applicants to assess their suitability for employment in positions of trust. We do not discriminate unfairly against any individual on the basis of a conviction or any other information revealed as a result of a DBS disclosure - Learn more here

Employment Information & Support

If you are considering applying for an apprenticeship or a role where the salary is (Grade 2-5), and would like to visit us to learn about the application, interview process and what it is like to work for the council, please click on this link to find out more - Learn more here

Apply Now

Refine Your Search

government jobs in essington, sts

Customer Service Contact Centre Manager

Gallery Assistants

Senior Registration Officer

Team Leader

Community Reablement Officer

Director Volunteer Estate

Business Administrator

Technical Business Analyst

Political Advisor

Waste Operative

Business Support Officer

Principal Public Health Specialist

Director’s Secretary

Senior Health Improvement Practitioner

Business Support Assistant

Universal Services Practitioner - Home Learning

Strategic Lead for Adult Learning Disability and First Contact

Homeless Prevention Officers

Waste Operative (Secondment/Fixed Term Opportunity)

Local Government BDE

I want to receive the latest job alerts for government in essington, sts

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