Store Manager – TEASE London
Reports to: Head of Operations
Location: TEASE London
Role Purpose
The Store Manager is responsible for the day-to-day leadership and performance of their store, ensuring every customer receives an exceptional experience while the business consistently delivers strong commercial results.
This is a hands-on leadership role. The Store Manager is expected to lead by example, support the team during busy trading periods, maintain the highest operational standards, and build a positive culture focused on quality, accountability, and continuous improvement.
The Store Manager is fully accountable for their store's sales performance, labour, profitability, customer satisfaction, food safety, and team development.
Key Responsibilities
Leadership & Team Management
- Lead, motivate and inspire the team to deliver exceptional customer service every day.
- Recruit, onboard and retain high-performing team members.
- Coach Supervisors, Baristas and Kitchen Team Members through regular feedback and performance reviews.
- Create a positive, professional and accountable working culture.
- Lead daily team briefings and regular development meetings.
- Manage performance issues fairly and professionally.
- Ensure all team members complete their training and development plans.
Customer Experience
- Always deliver an outstanding customer experience.
- Ensure drinks and food are prepared consistently to TEASE recipes and standards.
- Handle customer complaints professionally and resolve issues quickly.
- Maintain excellent customer satisfaction scores and minimise refunds.
- Continuously look for opportunities to improve the guest experience.
Commercial Performance
Take ownership of all key business metrics including:
- Sales
- Labour %
- Gross Profit
- Waste
- Staff Food
- Average Transaction Value
- Refunds
- Mystery Shopper scores (where applicable)
Responsibilities include:
- Deliver weekly sales targets.
- Control labour through effective rota planning.
- Maximise productivity throughout the day.
- Reduce unnecessary costs.
- Identify opportunities to increase revenue.
- Review weekly business reports and implement action plans.
Operations
Ensure the store consistently operates to TEASE standards by:
- Maintaining exceptional cleanliness.
- Following all opening and closing procedures.
- Completing daily operational checklists.
- Managing stock levels effectively.
- Ordering products accurately.
- Reducing waste.
- Ensuring equipment is maintained and reported when faulty.
- Maintaining excellent presentation throughout the store.
Food Safety & Health & Safety
Take full responsibility for compliance with:
- Food Safety
- HACCP
- Health & Safety legislation
- Environmental Health standards
- Company policies
- Fire Safety
- COSHH
- Accident reporting
Ensure all documentation is completed accurately and on time.
Quality Control
Maintain exceptional product quality by ensuring:
- Every drink follows recipe specifications.
- Every food item meets presentation standards.
- Portion control is consistent.
- Speed of service targets are achieved.
- Daily quality checks are completed.
- Team members are regularly observed and coached.
Financial Responsibilities
Responsible for:
- Labour budgets
- Stock management
- Waste control
- Cash handling (where applicable)
- Weekly reporting
- Invoice and delivery checks
- Payroll accuracy
- Overtime approval
- Store profitability
Stock Management
- Complete regular stock counts.
- Investigate stock variances.
- Minimise waste and losses.
- Ensure correct product rotation (FIFO).
- Maintain adequate stock availability.
- Work closely with the Central Kitchen and suppliers.
Training & Development
- Ensure every new team member receives a structured induction.
- Coach team members daily.
- Identify future Supervisors and Assistant Managers.
- Ensure training records remain up to date.
- Drive consistency across all products and service standards.
Communication
- Maintain excellent communication with the Head of Operations.
- Attend management meetings.
- Produce accurate weekly reports.
- Communicate business updates clearly to the team.
- Escalate operational issues promptly.
Key Performance Indicators (KPIs)
The Store Manager will be measured against:
- Sales growth
- Labour %
- Gross Profit
- Customer satisfaction
- Refund percentage
- Mystery Shopper results
- Food Safety audit scores
- Stock variance
- Waste %
- Team retention
- Staff engagement
- Training completion
- Store cleanliness
- Operational compliance
Skills & Experience
Essential
- Minimum 2 years' experience managing a fast-paced hospitality or retail operation.
- Strong leadership and coaching skills.
- Excellent organisational abilities.
- Commercial awareness.
- Ability to analyse business performance.
- Excellent communication skills.
- Strong problem-solving ability.
- Confident using POS systems and Microsoft Office/Google Workspace.
- Passion for customer service.
Desirable
- Experience within speciality coffee, cafés or premium hospitality.
- Food Safety Level 3.
- Personal Licence (where applicable).
- First Aid qualification.
Personal Attributes
The successful Store Manager will be:
- A natural leader.
- Positive and energetic.
- Hands-on and willing to support wherever needed.
- Calm under pressure.
- Highly organised.
- Commercially minded.
- Detail-oriented.
- Passionate about delivering exceptional customer experiences.
- Committed to developing people.
- Flexible and adaptable.
- Results-driven with a continuous improvement mindset.
Working Hours
This is a full-time role requiring flexibility to work evenings, weekends and public holidays in line with business needs.
What Success Looks Like
A successful Store Manager at TEASE will:
- Build a high-performing, engaged team.
- Deliver consistently exceptional products and customer experiences.
- Achieve sales and profitability targets.
- Maintain excellent operational and food safety standards.
- Develop future leaders within the business.
- Create a store culture where quality, teamwork, accountability and hospitality are at the heart of everything we do.
Pay: £33,500.00-£35,000.00 per year
Application question(s):
- Food safety training - what level?
Work Location: In person
