Services coordinator Work, Jobs in Grantham, Lin (with Salaries)

Service Controller
Bennie Equipment Ltd —Grantham
- Full-time
- ERP systems
- Analysis skills
Quick apply
22h
Office Administrator & Business Support Coordinator
Nupsala Veterinary Services —Melton Mowbray
- £28,000 - £30,000 a year
- Full-time
- Administrative experience
- Supervising experience
- Organisational skills
Quick apply
Internal Sales Coordinator
Macfarlane Group —Grantham
- £28,000 - £32,000 a year
- Full-time
- CRM software
- Sales
- Customer service
- Free parking
- Annual leave
Lifestyle Coordinator
Acacia Care - Harrisons Court —Nottingham
- £14 an hour
- Full-time
- In-person
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
12d
Learner Services Coordinator
Landmarks College —Nottingham
- £26,000 a year
- Full-time
- Hospitality
- Bachelor's degree
- Travel
- Free parking
- Health & wellbeing programme
Quick apply
10d
PPM Operations Coordinator
Nova Industrial Services Ltd —Heckington
- Up to £33,000 a year
- Full-time
- Customer service
- Maintenance
- Microsoft Office
- Free parking
Quick apply
13d
Client Services Coordinator
Infoshare+ Ltd —Nottingham
- £26,300 a year
- Full-time
- Remote
- Customer service
- Salesforce
- Microsoft Office
- Annual leave
- Work from home
Quick apply
12d
Operations Co-ordinator
Nova Industrial Services Ltd —Heckington
- Up to £35,000 a year
- Full-time
- Analysis skills
- In-person
Quick apply
10d
Purchasing Coordinator
Grimme UK LTD —Swineshead
- £32,000 - £35,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Mechanical knowledge
- Free parking
- Employee assistance programme
Quick apply
3d
Recovery Coordinator
Change Grow Live —Nottinghamshire
- £28,557.79 - £32,802.41 a year
- Remote
- IT
- Time management
- Annual leave
- Employee discount
5d
International Coordinator
Lincoln College —Lincoln
- £27,153 - £30,727 a year
- Full-time
- Hybrid work
Quick apply
Events Coordinator
White Hart Hotel —Lincoln
- £27,500 a year
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Employee discount
Quick apply
7d
Lecturer - Protective Services & Policing
Lincoln College —Lincoln
- £33,547 - £40,064 a year
- Hybrid work
- Employee discount
Quick apply
10d
Sales Operations and Performance Manager
ReviewSolicitors Ltd —Nottingham
- £45,000 - £55,000 a year
- 8 hour shift
- Management
- Sales
- Leadership
- Free parking
- Annual leave
Quick apply
10d
Hospitality Coordinator
Lincoln City Football Club —Lincoln
- From £12.71 an hour
- Part-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Patient Pathway Coordinator Support
Sherwood Forest Hospitals NHS Foundation Trust —Sutton on Trent
- £25,272 a year
- Full-time
- Communication skills
12h
Executive Coordinator
Nottingham College —Nottingham
- £23,390 - £33,602 a year
- Management
- Communication skills
- Annual leave
- Employee discount
Quick apply
13d
Sales and Marketing Coordinator
APIL —Nottingham
- £27,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Business development
- Free parking
- Work from home
Quick apply
10d
Salon Coordinator
All Saints Hairdressing Oakham —Oakham
- £12.71 an hour
- Part-time
- Customer service
- English
- Accounting
- Employee discount
Quick apply
14d
Account Coordinator
First Mile —Newark-on-Trent
- £27,670 a year
- Full-time
- Microsoft Office
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply

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Service Controller

Bennie Equipment Ltd
Grantham

Quick apply

Job details

Permanent | Full-time
22 hours ago

Benefits

Company pension

Qualifications

Sage
ERP systems
Logistics
Analysis skills
Materials handling

Full job description

Reporting to: National Service Manager

Location: Grantham

Hours: Monday to Friday, 40 hours per week, between 07:30 and 17:30. You may also be required to work such additional hours as are reasonably necessary for the proper performance of your duties and to fulfil the requirements of the role.

BENNIE & EASTERN SUMMARY:

Bennie and Eastern are opening a new major branch in Grantham, creating an exciting opportunity to be part of the founding team for a growing material handling equipment operation in the region.

Bennie Equipment, Eastern and Radnes form part of The Bennie Group’s material handling equipment division — a £30m+ national forklift business with eight branches and a strong reputation for family values, customer service and regional support. We are building a high-quality team to support customers across the area, and we are looking for capable, positive and customer-focused people to join us at the start of this next stage of growth.

JOB ROLE

An exciting opportunity has arisen for a Service Controller to join our new Grantham branch.

This is a key service desk role, responsible for coordinating service, repair and breakdown work across our material handling equipment customer base. Working closely with customers, field service engineers, the wider service team and internal departments, you will help ensure that customer enquiries are handled professionally, engineers are scheduled effectively, and service work is completed accurately, efficiently and to a high standard.

As part of the founding branch team, this role will suit someone who enjoys being organised, solving problems, communicating clearly and helping to build strong customer relationships in a busy service environment.

RESPONSIBILITIES

As a service controller, you will:

Act as a first point of contact for customers requiring service, repair, maintenance or breakdown support.
Coordinate the daily service desk activity, ensuring customer enquiries are handled promptly, professionally and accurately.
Plan, schedule and allocate work to field service engineers, balancing customer requirements, engineer availability, location, skillset and urgency.
Liaise with customers to confirm service requirements, arrange attendance, provide updates and manage expectations throughout the job.
Raise, monitor and progress service jobs through the company’s service ERP system (Protean), ensuring records are accurate and kept up to date.
Prepare quotations for repair work and follow up with customers to secure approval where required.
Liaise with engineers to obtain job updates, parts requirements, technical information and completion details.
Support the timely ordering and coordination of parts where required to minimise customer downtime.
Review completed engineer reports and ensure work is correctly closed down, documented and ready for invoicing.
Support accurate and timely invoicing for completed service work.
Build effective working relationships with customers, engineers, suppliers and colleagues across the wider business.
Help resolve customer queries or issues quickly, professionally and with a focus on service excellence.
Work with the wider service team to improve processes, communication and service desk performance as the new branch develops.
Promote and comply with current health and safety legislation, company health, safety and environmental policies, and safe working practices.
Use company systems consistently and support continuous improvement in the way the service function operates.

The above list of responsibilities is not exclusive or exhaustive. The post holder may be required to undertake other reasonable duties within the scope of the role and relevant to their skills and experience.

COMPETENCIES

The ideal candidate:

Be highly customer-focused and committed to delivering a professional service.
Have excellent administration, organisation and coordination skills.
Be confident communicating by telephone, email and face to face.
Be able to prioritise work effectively in a busy service desk environment.
Have strong attention to detail and take pride in accurate record keeping.
Be comfortable dealing with customers, engineers and internal teams in a calm and professional manner.
Be proactive, practical and solutions-focused when dealing with issues or changing priorities.
Be able to work well as part of a team and contribute positively to a new branch environment.
Have a good working knowledge of Microsoft 365 packages.
Have experience using ERP, CRM or service management systems. Experience with Sage, Protean or similar systems would be advantageous.
Have previous experience in a service controller, service coordinator, hire desk, automotive, forklift, plant, transport or engineering support role. Experience in the forklift or material handling equipment industry would be advantageous but is not essential.
Be willing to learn, adapt and support process improvement as the branch grows.

WHAT WE OFFER

Remuneration: We offer a competitive salary

Holiday: 24 days holiday + 8 days statutory.

Pension: Statutory Pension contribution.

Development: We are committed to investing in our people, so we invest in you. Development is in your hands, and we want to enable this so your progression at Bennie is only limited by what you want to achieve.

Socials: Join us for our bi-annual socials, where you really are part of the family.

Finally: Our long-standing family tradition, of giving staff a Christmas turkey.

Work Location: In person

Quick apply

Refine Your Search

services coordinator jobs in grantham, lin

Service Controller

Office Administrator & Business Support Coordinator

Internal Sales Coordinator

Lifestyle Coordinator

Learner Services Coordinator

PPM Operations Coordinator

Client Services Coordinator

Operations Co-ordinator

Purchasing Coordinator

Recovery Coordinator

International Coordinator

Events Coordinator

Lecturer - Protective Services & Policing

Sales Operations and Performance Manager

Hospitality Coordinator

Patient Pathway Coordinator Support

Executive Coordinator

Sales and Marketing Coordinator

Salon Coordinator

Account Coordinator

I want to receive the latest job alerts for services coordinator in grantham, lin

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