Patient navigator Work, Jobs in Great Offley, Hrt (with Salaries)

Call Handler/Patient Navigator
Lea Vale Medical Group —Luton
- £13.16 an hour
- Part-time
- Customer service
- Computer literacy
- English
- Free parking
- Store discount
Quick apply
10d
Care Navigator
Stanmore Medical Group —Stevenage
- Part-time
- Customer service
- Administrative experience
- Organisational skills
Quick apply
5d
Care Navigator
Ivel Medical Centre —Biggleswade
- £12.75 - £13.10 an hour
- Part-time
- Customer service
- GP surgery experience
- IT
- Free parking
- Store discount
Quick apply
Patient Navigator
One Medical Group —Milton Keynes
- £12.71 an hour
- Administrative experience
- IT
- Communication skills
- Annual leave
- Referral programme
13d
Patient Navigator (0 hours)
One Medical Group —Milton Keynes
- £12.71 an hour
- Administrative experience
- IT
- Communication skills
- Annual leave
- Referral programme
13d
Band 4 Clinical Pathway Navigator
Royal Free London NHS Foundation Trust —London
- £33,262 - £36,027 a year
- Full-time
- Flexible schedule
4d
Care Navigator (Receptionist)
Enderley Road Medical Centre —Harrow
- £13.50 an hour
- Part-time
- Customer service
- Administrative experience
- Front desk
Quick apply
Receptionist/Care Navigator
South Street Surgery —Bishop's Stortford
- £12.75 an hour
- Part-time
- Microsoft Word
- Customer service
- English
Quick apply
12d

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Care Navigator
Stanmore Medical Group —Stevenage
Receive and make telephone calls as required. We seek a part time or full time Care Navigator to join our friendly and loyal complement of staff, consisting of…
Quick apply
5d
Care Navigator
Ivel Medical Centre —Biggleswade
Use structured guidance, established care navigation pathways, and practice protocols to assess patient needs and make safe, accurate decisions in directing…
£12.75 - £13.10 an hour
Quick apply

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Call Handler/Patient Navigator

Lea Vale Medical Group
Luton

Quick apply

Job details

Permanent | Part-time
£13.16 an hour
10 days ago

Benefits

Free parking
Store discount
Company pension
Employee discount
Sick pay
On-site parking

Qualifications

Customer service
Computer literacy
GCSE
English
Microsoft Office
Organisational skills
Front desk
Computer skills
Communication skills

Full job description

Lea Vale Medical Group are looking for a call handler/patient navigator with experience in customer service to join our long-standing, friendly surgery.

Monday - Wednesday 10:30am-18:30pm

This is an exciting role as you'd be joining an established non-clinical team that is rated outstanding by the CQC.

You will become part of our dedicated reception team and strive to ensure our patients receive the best possible service from the Practice. With good communication skills and the ability to respond sympathetically to queries and direct people appropriately, you will have strong organisational skills and be able to multi-task.

As an employee of Lea Vale Medical Group, you will also enjoy the following benefits:

Comprehensive induction
Competitive Salary
NHS Pension
Support to guide your personal and professional development
Excellent training opportunities

Our receptionist team help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.

You will be based either answering calls in our dedicated call centre or working in our patient navigator team. We are looking for someone who is confident and has an empathetic manner. You will have a caring approach and be hard working and motivated to provide the best patient experience.

Key Responsibilities:

Answer incoming calls promptly from patients, addressing their queries, concerns, or appointment requests.
Maintain a professional and empathetic approach when interacting with patients, ensuring clear and accurate communication.
Make appointments for patients to see GPs, nurses or others.
Demonstrate a patient-centred approach in all interactions, ensuring a positive and supportive experience.
Handle patient concerns and complaints professionally
Compliance and awareness of the Escalation Policy by identifying and highlighting red flags appropriately regarding medical emergencies and/or a vulnerable child or adult.
Answer a large volume of inbound calls from patients whilst accurately recording all essential information on an online patient tool using AI with accuracy, precision and speed.
Accurately record details
Make sure patient information is entered accurately and stored confidentially
Take requests for phone consultation and home visits and record on the system following the procedure
Carry out range of clerical duties, as required

Previous medical or healthcare receptionist experience is desirable but not necessary as full training will be given

Person Specification

Qualifications

Essential

Good level of education to GCSE standard or equivalent

Experience

Essential

Experience of working in a customer services/other front line situation
Computer literate with excellent keyboard skills
Self-starter, able to work on own initiative, following set procedures and protocol

Desirable

Use of clinical system software eg. SystmOne
Previous NHS experience ideally within a GP setting

Skills and Abilities

Essential

Advanced working knowledge of Office 365 applications
Excellent communicator both verbally and written demonstrated with people at all levels and in all circumstances
An understanding, acceptance and adherence to the need for strict confidentiality
Can plan own work and multi-task
Able to accept and deal with a heavy workload

Desirable

An enquiring mind with a willingness to learn new skills and procedures

FOR FULL JOB DESCRIPTION AND PERSON SPECIFICATION PLEASE SEE:

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

We work with people to understand what being safe means to them as well as with our partners on the best way to achieve this. We concentrate on improving people's lives while protecting their right to live in safety, free from bullying, harassment, abuse, discrimination, avoidable harm and neglect. We make sure we share concerns quickly and appropriately.

Benefits:

Company pension
Employee discount
On-site parking
Sick pay
Store discounts

Education:

GCSE or equivalent (preferred)

Language:

English (required)

Pay: £13.16 per hour

Benefits:

Company pension
Employee discount
Free parking
On-site parking
Store discount

Work Location: In person

Quick apply

Refine Your Search

patient navigator jobs in great offley, hrt

Call Handler/Patient Navigator

Care Navigator

Care Navigator

Patient Navigator

Patient Navigator (0 hours)

Band 4 Clinical Pathway Navigator

Care Navigator (Receptionist)

Receptionist/Care Navigator

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