Supporter services officer Work, Jobs in Greater London (with Salaries)

Supporter Services Officer
Sense —London
- £33,296 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
10d
London Marathon Event Officer
THE NATIONAL AUTISTIC SOCIETY —London
- £27,284 - £30,000 a year
- Full-time
- Customer service
- Data analysis skills
- Organisational skills
- Annual leave
- Employee assistance programme
9d
Philanthropy and Major Gifts Officer
Single Homeless Project —London
- £34,127 - £36,947 a year
- Full-time
- Hybrid work
- Annual leave
- Employee discount
Quick apply
Individual Giving Retention Officer
Isabel Hospice —Welwyn Garden City
- £14,933 a year
- Part-time
- CRM software
- Care experience
- Organisational skills
- Employee assistance programme
- Referral programme
10d
Chief Executive Officer
First Step —Hornchurch
- £57,402 - £67,575 a year
- Weekend availability
- Management
- Supervising experience
- In-person
Quick apply
7d
Political Advisor to the Mayor
Tower Hamlets —London
- £54,360 - £57,495 a year
- Weekend availability
- Communication skills
- Annual leave
4h
Program Officer
Al Isharah —London
- £25,000 a year
- Weekend availability
- Social media management
- Customer service
- Microsoft Office
Quick apply
8d
Political Advisor to the Labour Group
Tower Hamlets —London
- £50,175 - £53,319 a year
- Weekend availability
- Communication skills
- Annual leave
- Employee assistance programme
9d
Senior Supporter Database Officer
Medical Aid for Palestinians —London
- £44,034 - £46,481 a year
- Hybrid work
- CRM software
- Microsoft Excel
- System design
Quick apply
8d
Internal Communications Officer (Volunteers)
NSPCC —London
- £28,337 a year
- Hybrid work
- Annual leave
- Employee assistance programme
11d
Philanthropy Development Officer
Isabel Hospice —Welwyn Garden City
- £28,000 a year
- Part-time
- Customer service
- Hospice
- Employee assistance programme
- Referral programme
10d
Fundraising Manager
Administration —London
- £65,000 - £70,000 a year
- Full-time
- Hybrid work
- CRM software
- Project management
- Communication skills
- Annual leave
3d
Social Media Officer
Guy's & St Thomas' Foundation —London
- £33,000 - £36,000 a year
- Weekend availability
- Hybrid work
- Social media management
- English
- Annual leave
- Employee assistance programme
Quick apply
1d
Media Officer - part time, 6 month FTC
Blue Cross —London
- £26,000 - £33,000 a year
- Part-time
- Hybrid work
- Management
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
7d
VacancyTitle: Supporter Care Officer
Rennie Grove Peace Hospice Care —Watford
- Up to £25,446 a year
- Full-time
- Hospice
7d
Senior Individual Giving Officer
ellenor —Gravesend
- £27,857 - £30,997 a year
- Full-time
- Hybrid work
- Project management
- Leadership
- Marketing
- Annual leave
- Employee assistance programme
4d
Fundraising Officer
READ Foundation —London
- £29,000 a year
- Weekend availability
- Hybrid work
- Microsoft Excel
- Project management
- Presentation skills
- Free parking
- Annual leave
Quick apply
Senior Supporter Retention Officer – Appeals and Islamic Giving
Medical Aid for Palestinians —London
- £44,034 - £46,481 a year
- Full-time
- Hybrid work
Quick apply
4d
Fundraising Officer
Epsom and St Helier University Hospitals NHS Trust —Epsom
- £36,943 - £44,900 a year
- Full-time
- Customer service
- Communication skills
9d
Supporter Care Officer
Rennie Grove Peace Hospice Care —Watford
- Up to £25,446 a year
- Part-time
- Hospice
6d

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Supporter Services Officer

Sense -
London

Apply Now

Job details

Permanent | Full-time
£33,296 a year
10 days ago

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Administrative experience
Database management
Fundraising
Organisational skills
IT
Communication skills

Full job description

About the Role

We're looking for a passionate and organised Supporter Services Officer to join our Fundraising and Marketing team! This is a full time, permanent role based in London on a hybrid basis.

This is a varied and rewarding role where you'll be the first point of contact for many of our supporters, helping to ensure they feel valued, informed and connected to our work. You'll handle supporter enquiries, process donations, maintain accurate records, and work closely with colleagues across the organisation to deliver an outstanding supporter experience.

Key Responsibilities

Delivering Excellent Supporter Care

Act as the first point of contact for supporter and customer enquiries via phone, email and post.
Deliver a friendly, professional and responsive service to supporters and prospective supporters.
Record supporter interactions accurately and ensure enquiries are resolved within agreed timescales.
Support colleagues to maintain consistently high standards of supporter care.

Gift Processing and Database Management

Process donations, direct debits, legacy income, cash and cheque payments accurately and efficiently.
Maintain supporter records using Microsoft Dynamics CRM.
Support Gift Aid processing and ensure data quality standards are maintained.
Work closely with colleagues to ensure fundraising data is recorded accurately.

Building Relationships Across Sense

Develop strong relationships with colleagues across Fundraising and Marketing and the wider organisation.
Share supporter feedback to help improve campaigns, communications and supporter journeys.
Support the development and improvement of processes, procedures and reporting.
Assist with projects and initiatives that enhance supporter engagement and service delivery.

About You

We're looking for someone who is passionate about delivering excellent customer service and enjoys building positive relationships.

You'll have:

Experience working in a busy customer service, supporter care or fundraising environment.
Experience handling sensitive or complex enquiries professionally and confidently.
Experience using a CRM database such as Microsoft Dynamics.
Strong administrative and organisational skills with excellent attention to detail.
Excellent written and verbal communication skills.
Strong IT skills, including Microsoft Word, Excel and Outlook.
A proactive and collaborative approach to work.
A commitment to inclusion, diversity and the values of Sense.

Experience within a charity fundraising environment would be advantageous.

Why Join Sense?

At Sense, you'll be part of a supportive and collaborative team that is passionate about making a difference. We offer opportunities for learning and development, flexible working arrangements, and the chance to contribute to life-changing work that supports disabled people with complex needs across the UK.

If you're passionate about delivering outstanding supporter experiences and want to play a vital role in helping Sense achieve its mission, we'd love to hear from you.

Our values

Our values shape the way we behave and work alongside disabled people with complex needs to break down barriers.

We're creating change
We're always learning
We're better together

To apply

Please use the link below to complete your application. Managers will use your application to shortlist candidates for interview; in relation to the Personal Specification. Therefore, it is very important you complete this section thoroughly. We would recommend that you read the job description and person specification before applying.

Please note to avoid disappointment, we advise you to submit your application as soon as possible as we reserve the right to close posts at any time.

No agency submissions please: any submissions without prior authorisation from the Sense Recruitment Team will be treated as our own and as such no fee will be payable.

If you require any further assistance, please contact the Recruitment Team on 0121 415 6735 or [email protected].

Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. Therefore, all offers of employment, where appropriate, are subject to a DBS check; level dependent on the nature of the role.

Sense is here to break down barriers alongside disabled people with complex needs. That's why we're committed to increasing the number of disabled people working across our organisation and creating an environment where everyone can thrive.

We actively encourage disabled people to apply for our vacancies and believe that a diverse range of perspectives, experiences and talents makes us stronger.

We know there's always more we can do to become a truly inclusive employer, and we're working together to achieve that. Join us and help create the change thousands of disabled people with complex needs and families told us they want to see: a world without limits.

If you need us to adjust our recruitment process to help you access our vacancies, then please get in touch with a member of the talent acquisition team. We are a Disability Confident Leader and commit to interviewing disabled people who meet the minimum criteria for a role. More information on this can be found here Our commitment as an employer | Sense Careers

Apply Now

Refine Your Search

supporter services officer jobs in greater london

Supporter Services Officer

London Marathon Event Officer

Philanthropy and Major Gifts Officer

Individual Giving Retention Officer

Chief Executive Officer

Political Advisor to the Mayor

Program Officer

Political Advisor to the Labour Group

Senior Supporter Database Officer

Internal Communications Officer (Volunteers)

Philanthropy Development Officer

Fundraising Manager

Social Media Officer

Media Officer - part time, 6 month FTC

VacancyTitle: Supporter Care Officer

Senior Individual Giving Officer

Fundraising Officer

Senior Supporter Retention Officer – Appeals and Islamic Giving

Fundraising Officer

Supporter Care Officer

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About the Role

Key Responsibilities

Delivering Excellent Supporter Care

Gift Processing and Database Management

Building Relationships Across Sense

About You

Why Join Sense?

Our values

To apply

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