Customer Experience Manager
Sainsbury's —Herne Bay
- From £32,700 a year
- Management
- Leadership
- Employee discount
5d
Operation Manager - Canterbury
Chartwells —Canterbury
- £50,000 a year
- Hospitality
- Sales
- Customer service
- Employee discount
14h
Merchandiser - Herne Bay
Smiths News —Herne Bay
- £12.71 - £14.24 an hour
- Part-time
- Merchandising
- Communication skills
- Annual leave
Compliance Development Officer
Finamply —Herne Bay
- From £38,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Mentoring
- Communication skills
- Free parking
- Employee discount
Quick apply
7d
HR Case Manager - Field Based ( Nationwide travel)
Iceland —Broadstairs
- Full-time
- Management
- Analysis skills
- Driving
- Store discount
- Employee discount
General Merchandise Manager
Sainsbury's —Herne Bay
- From £32,700 a year
- Management
- Leadership
- Employee discount
5d
Business Development Manager
Wynsdale Group Ltd —Faversham
- £50,000 - £70,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Contracts
- Health & wellbeing programme
- Work from home
Quick apply
11d
Service Delivery Manager
Southeastern Railway —Ramsgate
- £61,000 a year
- Microsoft Excel
- Engineering
- IT
- Annual leave
Quick apply
10d
Lead Nightshift Manager
Sainsbury's —Herne Bay
- From £36,250 a year
- Night shift
- Management
- Leadership
- Employee discount
5d
Deputy Manager - Thanet 32 hours
New Look —Thanet District
- Full-time
- Management
- Organisational skills
- Communication skills
- Employee discount
Customer Service & Sales Advisor
Toomey Motor Group —Rochford
- Up to £60,000 a year
- Weekend availability
- Customer service
- In-person
- Retail sales
- Free parking
- Employee discount
Quick apply
3d
Operations Manager
Kidde Global Solutions —Herne Bay
- Full-time
- Engineering
- ERP systems
- Communication skills
12d
Clinician Support Team Manager
Psicon —Canterbury
- £60,000 - £70,000 a year
- Monday to Friday
- Hybrid work
- Annual leave
Quick apply
Field Sales & Business Development Sales Manager (Travel Trade)
Saga —Folkestone
- £45,000 - £50,000 a year
- Hybrid work
- Management
- Sales
- Business development
- Employee discount
Quick apply
6d
Facilities Services Manager
Discovery Park Management Ltd —Sandwich
- Up to £50,000 a year
- Full-time
- Supervising experience
- Organisational skills
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
7d
Admissions Officer
Canterbury Christ Church University —Canterbury
- £28,778 - £31,236 a year
- Full-time
- Customer service
- Administrative experience
- Organisational skills
7d
Luxury Travel Concierge and Sales Specialist
Top Villas —Canterbury
- £24,784.50 - £54,284.11 a year
- 8 hour shift
- Hospitality
- Sales
- Customer service
- Employee discount
- Sick pay
Quick apply
7d
Business Development Manager
Posillipo —Canterbury
- From £39,000 a year
- Full-time
- Sales
- Business development
- Organisational skills
- Annual leave
- Employee discount
Quick apply
3d
Digital Performance Manager- Saga Travel
Saga —Folkestone
- £50,000 - £55,000 a year
- Presentation skills
- Employee discount
Quick apply
6d
Counter Manager - Canterbury
Benefit Cosmetics UK —Canterbury
- Temporary
- Hospitality
- Management
- Customer service
- Annual leave
- Referral programme

I want to receive the latest job alerts for customer experience manager in herne bay, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer experience manager jobs near herne bay, eng

Customer Experience Manager

Sainsbury's -
Herne Bay

Apply Now

Job details

From £32,700 a year
5 days ago

Benefits

Cycle to work scheme
Discounted or free food
Company pension
Employee discount

Qualifications

Management
Leadership

Full job description

Customer Experience Manager

Salary: From £32,700
Location: Herne Bay Store, Herne Bay, CT6 6GZ
Contract type: Secondment
Business area: Retail
Closing date: 01 July 2026
Requisition ID: 400064479

Leading in our stores:

Our management teams don’t just run stores - they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, they’re hands-on, sleeves-rolled-up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next-level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time.

What you’ll be doing:

Taking responsibility for the overall customer experience across the store from the checkout to back of house ensuring we deliver on our customer commitments
Managing the front-end checkout operation, ensuring all our customers are served in line with our expectations
Managing operations in our petrol station (If your shop has one)
People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
At times you may assume overall responsibility for running the store, making sure that all colleagues are given direction and support to deliver for the customer.

What makes a great customer experience manager:

Previous line management responsibilities in a fast-paced, operational environment.
Someone who is truly obsessed with customers and service, and coaches a team to do the same.
Delivers KPI's or other performance indicators.
Can manage disciplinaries, performance issues or other similar employee relations issues.
Leads operations and comfortable doing this alone in the absence of more senior management.

Essential Criteria:

A track record of delivering exceptional customer experiences, with evidence of coaching others to consistently raise the bar.
Experience leading teams in a dynamic, customer-facing environment — you’ve inspired others, driven high performance, and created a culture where colleagues thrive.
Leadership experience in a high-volume, fast-paced operational setting — whether in retail, food service, or hospitality — where you’ve overseen daily operations, solved business problems, and kept teams focused on what matters most: delivering for customers.
Proven success in delivering against a wide range of KPIs — from sales and stock availability to customer satisfaction and colleague engagement, you’ve made a measurable difference.
Experience managing complex people matters, including performance, absence, and formal employee relations cases, with confidence and fairness.

Working for us has great rewards

Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including:

Discount card – 10% discount off on your shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsbury’s every Friday and Saturday.
An annual bonus scheme based on our, and your, performance.
Free food and hot drinks provided for Colleagues in all our stores.
Generous holiday entitlement, maternity and paternity leave.
Pension – we’ll match 4-7.5% of your pension contributions.
Sainsbury’s share scheme – build up an investment at discounted rates.
Wellbeing support – access to emotional support, counselling, legal and financial advice.
Colleague networks – link with like-minded people to help fulfil your potential.
Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.
Special offers on gym memberships, restaurants, holidays, retail vouchers and more.

An inclusive place to work and shop:

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us.

To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here.

Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.

Apply Now

Refine Your Search

customer experience manager jobs in herne bay, eng

Customer Experience Manager

Operation Manager - Canterbury

Merchandiser - Herne Bay

Compliance Development Officer

HR Case Manager - Field Based ( Nationwide travel)

General Merchandise Manager

Business Development Manager

Service Delivery Manager

Lead Nightshift Manager

Deputy Manager - Thanet 32 hours

Customer Service & Sales Advisor

Operations Manager

Clinician Support Team Manager

Field Sales & Business Development Sales Manager (Travel Trade)

Facilities Services Manager

Admissions Officer

Luxury Travel Concierge and Sales Specialist

Business Development Manager

Digital Performance Manager- Saga Travel

Counter Manager - Canterbury

I want to receive the latest job alerts for customer experience manager in herne bay, eng

Related Searches

Explore jobs in more locations

Customer Experience Manager

Salary: From £32,700
Location: Herne Bay Store, Herne Bay, CT6 6GZ
Contract type: Secondment
Business area: Retail
Closing date: 01 July 2026
Requisition ID: 400064479

Jobseeker tools

Employer Tools

Browse

Stay Connected

Refine Your Search

customer experience manager jobs in herne bay, eng

I want to receive the latest job alerts for customer experience manager in herne bay, eng

Related Searches

Explore jobs in more locations

Customer Experience Manager

Salary: From £32,700 Location: Herne Bay Store, Herne Bay, CT6 6GZ Contract type: Secondment Business area: Retail Closing date: 01 July 2026 Requisition ID: 400064479

Salary: From £32,700
Location: Herne Bay Store, Herne Bay, CT6 6GZ
Contract type: Secondment
Business area: Retail
Closing date: 01 July 2026
Requisition ID: 400064479