Business process Work, Jobs in Hethersett, Nfk (with Salaries)

Universal Banker
HSBC Global Services Limited —Norwich
- From £27,200 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
5d
Operational Analyst - Contact Centre
Careline365 —Norwich
- £45,000 - £60,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- SQL
- Maths
- Free parking
- Employee assistance programme
Business Process Analyst
Norse Group LTD —Norwich
- Full-time
- Annual leave
- Employee discount
FastTrack Trainee Mortgage Adviser.
Haysto —Norwich
- £26,000 - £75,000 a year
- Full-time
- Sales
- Financial services
- In-person
- Annual leave
- Referral programme
Quick apply
Customer Experience Team Leader
Zipwater —Dereham
- Full-time
- Customer service
- Leadership
- Communication skills
- Free parking
- Annual leave
Quick apply
Customer Service Assistant
Norfolk County Council —Norwich
- £25,989 - £26,403 a year
- Full-time
- Hybrid work
- Data entry
- Employee discount
- Gym membership
3d
Sales and Customer Service
TGB Holdings Ltd —Norwich
- £25,480 - £27,755 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- Microsoft Office
- Work from home
Quick apply
6d
Barista and Customer Service
Central Connect —Norwich
- Up to £13.45 an hour
- Weekends only
- Serving
- Customer service
- In-person
Quick apply
13d
Customer Service Assistant - Norwich
The Co-operative Bank —Norwich
- £24,500 a year
- Part-time
- Hospitality
- Cash handling
1h
Customer Services Assistant
Central Coop —Norwich
- £12.75 an hour
- Weekend availability
- Bakery
- Paid training
- Annual leave
11d
Finance Associate/Accounts Analyst
Marsh —Norwich
- Full-time
- Hybrid work
- Microsoft Excel
- Accounting
- Organisational skills
Apprentice/ Trainee Web Developer
Tactile Solutions —Norwich
- From £8 an hour
- Full-time
- Hybrid work
- JavaScript
- IT
- HTML
- Free parking
- Work from home
Quick apply
Specialist: Full-Time, Part-Time, and Part-Time Temporary
Apple —Norwich
- Temporary
- Customer service
Systems Analyst
Norse Group LTD —Norwich
- £30,000 - £35,000 a year
- Full-time
- Sales
- Continuous improvement
- Communication skills
- Annual leave
10d
Customer Analyst
Naked Wines —Norwich
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- SQL
- Analysis skills
- IT
- Annual leave
Quick apply
IT SUPPORT TECHNICIAN - 2/3 Line
MSI-DS Ltd —Norwich
- Azure
- Customer service
- Windows
Quick apply
10d
Office Administrator
Resin Rock —New Costessey
- £13.50 - £18.00 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Flexible schedule
Quick apply
Business Administration/Customer Service
Able Cleaning and Hygiene Supplies —Watton
- £26,000 - £30,000 a year
- Weekend availability
- Microsoft Excel
- Accounting
- In-person
- Free parking
- Profit sharing
Quick apply
9d
Business Intelligence Engineer
Norse Group LTD —Norwich
- £50,000 a year
- Full-time
- Azure
- Annual leave
- Employee discount
12d
Customer Advisor
Boots —Norwich
- £16 an hour
- Part-time
- Customer service
- In-person
- Employee assistance programme
- Employee discount
3d

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business process jobs near hethersett, nfk

Universal Banker

HSBC Global Services Limited -
Norwich

Apply Now

Job details

Full-time
From £27,200 a year
5 days ago

Benefits

Company pension
Private medical insurance
Employee discount

Qualifications

Customer service
Communication skills

Full job description

What you'll do

As a Universal Banker, you’ll provide an outstanding service we can all be proud of, educating our customers to enable them to use our digital platforms, giving them a choice of how they wish to bank with us. Our Universal Banker actively raise fraud awareness protecting our customers and will identify and support those who are in potentially vulnerable situations or have more complex needs ensuring financial inclusion for all.

We’re looking for people who are passionate about delivering an outstanding customer experience, people who are ambitious and have a helpful personality. Previous Customer Service experience is helpful but is not essential. What we’re really interested in is someone who can hold a conversation and who has a genuine passion for going above and beyond for customers – everything else we can teach you!

At HSBC we’re passionate about coaching and developing our people, you’ll have access to our learning platform and the opportunity to develop yourself and your career further.

Within this role you’ll:

Play a pivotal role within our Branch Customer Service Team by being the first point of contact for our customers, take ownership of their individual needs and deliver an exceptional customer experience
Play an integral part in customer education around HSBC digital services and fraud awareness
Identify customers who are in vulnerable situations and determine the best way we can support them
Help our customers with more complex banking needs to ensure they feel supported in their choices

What do I need to be successful?

Demonstrate excellent communication skills enabling you to engage in effective conversations, build strong connections and show empathy to our customers
The ability to take ownership of customer enquiries through to resolution, you’ll pride yourself on delivering a customer experience that exceeds expectations, delivering a personalised, friendly and efficient service
Be resilient to a continuous changing environment

When & where you'll work

This is a full-time role that requires you to work 35 hours per week between the hours of Monday to Friday 09:00-17:00 and Saturday 09:00-13:30. (Not all our branches are open on a Saturday). Applications are open to UK Residents over the age of 18 currently with the valid right to work in the UK for a minimum of 14 months, we are unable to offer sponsorship for this role. This is a full-time position that requires you to work 35 hours per week. Please note if you are on a student visa that does not allow you to work 35 hours per week, unfortunately, we will not be able to progress your application.

There may be times when we may ask you to support other local branches within a reasonable distance to you with any additional costs reimbursed in line with HSBC Expenses Policy.

Your Training

You’ll receive full training in-branch to get you up to speed with the specifics of your job role, the systems you will use, as well as the products and services that HSBC offer. Our Customer Service Consultant training course is 9 days in total split over 3 weeks. As our training is important, we require you to attend the whole course therefore you will be unable to take holidays during your training period.

What You’ll Get!

We offer an attractive starting salary of £27,200 based on 35 hours per week, plus an annual discretionary performance bonus.

You’ll also receive:

Over six weeks’ holiday. This includes bank and public holidays with the option to buy more
Perks at Work Benefit where you will be able to access to 30,000+ national and local employee discounts
A market-leading employer pension contribution
BUPA Healthcare
Life Assurance, equivalent to four times your annual salary
Access to a flexible benefits platform offering upgrades to Health Club Memberships, Retail Voucher Cards, Car Breakdown Cover and more
Sharesave schemes – a monthly savings plan linked to an option to buy shares in HSBC at a discounted rate

Opening up a world of opportunity.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please contact the Recruiter.

Apply Now

Refine Your Search

business process jobs in hethersett, nfk

Universal Banker

Operational Analyst - Contact Centre

Business Process Analyst

FastTrack Trainee Mortgage Adviser.

Customer Experience Team Leader

Customer Service Assistant

Sales and Customer Service

Barista and Customer Service

Customer Service Assistant - Norwich

Customer Services Assistant

Finance Associate/Accounts Analyst

Apprentice/ Trainee Web Developer

Specialist: Full-Time, Part-Time, and Part-Time Temporary

Systems Analyst

Customer Analyst

IT SUPPORT TECHNICIAN - 2/3 Line

Office Administrator

Business Administration/Customer Service

Business Intelligence Engineer

Customer Advisor

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