Senior customer service Work, Jobs in Hillsborough, Dow (with Salaries)

NHS Pensions Administrator
Civica —Belfast
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Customer service
- Annual leave
- Referral programme
Quick apply
Telemarketer
Yellowcom —Belfast
- £25,000 - £54,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Employee discount
- Referral programme
Quick apply
9d
Customer Experience Manager
Sainsbury's —Belfast
- £32,700 a year
- Management
- Leadership
- Employee discount
12h
Head of Sales
Environmental Products & Services —Newry
- £40,000 a year
- Full-time
- Hybrid work
- Sales
- Business development
- Driving
- Free parking
- Relocation assistance
Quick apply
KYC Operations Senior Analyst
Citi —Belfast
- Full-time
- Hybrid work
- Bachelor's degree
- No degree
- Banking
- Employee assistance programme
- Employee discount
1d
Customer Account Manager
Evlo —Lisburn
- Financial services
- Communication skills
- Employee discount
Quick apply
Retail Store Team Leader
Mamas & Papas —Lisburn
- Part-time
- Sales
- Supervising experience
- IT
- Employee discount
Quick apply
Assistant Manager
Boots —Lisburn
- Weekend availability
- Organisational skills
- IT
- Leadership
- Employee assistance programme
- Employee discount
5d
Senior Supply Chain Manager
Danesi Leathercraft Group —Bangor
- £5,600 - £7,000 a month
- Full-time
- ERP systems
- Analysis skills
- Bachelor's degree
Quick apply
2d
Billing Specialist
3173 —Belfast
- Full-time
- Remote
- Microsoft Excel
- Customer service
- ERP systems
Financial Crime - Senior Associate
Pwc UK —Belfast
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
2d
Senior Claims Handler
AXA —Belfast
5d
Night Manager
Dalata —Belfast
- Full-time
- Hospitality
- Hotel
- Organisational skills
- Employee assistance programme
Quick apply
Workplace Experience Coordinator - Belfast
CBRE —Belfast
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Commercial Support Coordinator
RiverRidge —Belfast
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
2d
Customer and Trading Manager - Nightshift
Sainsbury's —Belfast
- £31,700 a year
- Night shift
- Management
- Customer service
- Leadership
- Employee discount
12h
Senior Account Manager
Income Growth Solutions Ltd —Belfast
- £3,800 - £5,200 a month
- Full-time
- Marketing
- Microsoft Office
- Business development
Quick apply
1d
Reservations Agent
Aloft by Marriott & Residence Inn by Marriott Belfast —Belfast
- Full-time
- Hospitality
- Hotel
- Front desk
- Employee discount
Quick apply
10d
Senior Pensions Administrator
XPS Pensions Group —Belfast
- Full-time
- Customer service
- Computer literacy
- Microsoft Office
- Employee discount
- Referral programme
8d
Store Manager - North Belfast Area
Golf Holdings —Belfast
- Full-time
- Management
- Merchandising
- Analysis skills
Quick apply
8d

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senior customer service jobs near hillsborough, dow

NHS Pensions Administrator

Civica -
Belfast

Quick apply

Job details

Full-time

Benefits

Annual leave
Company pension
Private medical insurance
Referral programme
Car scheme

Qualifications

Microsoft Word
Pension
Microsoft Excel
Customer service
Payroll
Time management

Full job description

PENSIONS ADMINISTRATOR - NHS

Description

We’re Civica, and we make software and deliver services that help provide critical support to citizens all around the world. From local and central government to education, health and care, over 5,000 public bodies globally rely on Civica solutions to deliver essential services to more than 100 million people.

Our aspiration is to be a GovTech champion everywhere we operate—supporting the needs of citizens and those who serve them every day. With over 21 years of continuous growth behind us, we're continuing to expand and strengthen our HR & Payroll services, helping customers deliver accurate, compliant, and trusted outcomes.

Why you’ll love this opportunity as an NHS Pension Administrator at Civica

The Pensions Administrator role is a great opportunity for someone who enjoys problem solving, delivering excellent customer service, and is looking to build a career in pensions and payroll services. In this role, you’ll gain hands-on experience managing essential pension administration tasks while working within a supportive team environment. You’ll play an important part in ensuring services are delivered accurately and on time, directly supporting clients and their employees.

What makes this role especially rewarding is the variety of work and the opportunity to become a trusted first point of contact for clients, helping resolve issues and building strong professional relationships. With clear processes, service-level goals, and exposure to Civica’s payroll platforms, the position offers valuable experience, career development opportunities, and the satisfaction of making a real impact through reliable and efficient pension service delivery.

Requirements

Data input
Filing, paper and electronic
Receiving, organising and processing information
Answering telephones and contacting customers to handle basic client queries
Producing benefit statements
Opting members into and out of the scheme
Processing refund requests
Guiding members through the retirement process
Submitting retirement applications
Gathering and distributing mail
Assisting the Senior Pensions Administrators with various duties

Experience / Qualifications

Previous experience of delivering excellent customer service, in a customer focused environment
Experience of working within a customer focused environment
Working knowledge of Microsoft Excel and Word
Ability to prioritise and remain calm under pressure
Accuracy and attention to detail
Understand the need to follow established procedures
Ability to use own initiative within a team environment
A progressive approach to change and improvement
Ability to think logically and solve problems effectively
Experience of working within a customer focused environment
Time Management & Interpersonal Skills
Methodical & Analytical
Great attention to detail

We Want You to Bring Your Whole Self to Work
There is no such thing as the perfect candidate, so if you think you have what it takes but don't necessarily meet every single point on the list above, please still get in touch. We'd love to have a chat and see if you could be a great fit.

Why You'll Love Working with Us
As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.

We know that when our people are happy, they work better and have greater job satisfaction. Here's what you can expect:

Benefits

Time Off & Work-Life Balance

✔ 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days!
✔ Days of Difference – Up to 3 extra days off for volunteering.

Financial Well-being & Security

✔ Pension Contributions – 5% employer match to support your future.
✔ Income Protection – Up to 75% salary cover for long-term illness.
✔ Life Assurance – 4x salary tax-free lump sum.
✔ Critical Illness Cover – £25,000 lump sum (extendable to dependents).

Health & Perks

✔ Private Medical Insurance – Fast access to private healthcare.
✔ Health Cash Plan – Claim back physio, therapies & more.
✔ Dental Insurance – Cover for routine & emergency care.

✔ Electric Vehicle (EV) Scheme – A wide range of electric & hybrid vehicles.
✔ Affinity Groups – Join employee-led communities.
✔ Bounty Bonus – Refer a friend & get rewarded.

At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences.

We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission.

If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.

Quick apply

Refine Your Search

senior customer service jobs in hillsborough, dow

NHS Pensions Administrator

Telemarketer

Customer Experience Manager

Head of Sales

KYC Operations Senior Analyst

Customer Account Manager

Retail Store Team Leader

Assistant Manager

Senior Supply Chain Manager

Billing Specialist

Financial Crime - Senior Associate

Senior Claims Handler

Night Manager

Workplace Experience Coordinator - Belfast

Commercial Support Coordinator

Customer and Trading Manager - Nightshift

Senior Account Manager

Reservations Agent

Senior Pensions Administrator

Store Manager - North Belfast Area

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