Manager ai & data, financial services, belfast Work, Jobs in Hillsborough, Nir (with Salaries)

Head of Customer Success
Yellowcom —Belfast
- £60,000 - £100,000 a year
- Full-time
- Hybrid work
- Driving
- IT
- In-person
- Free parking
- Employee discount
Quick apply
5d
Investigation & Intelligence Analyst
ICRIR —Belfast
- £46,000 a year
- Hybrid work
- Microsoft Office
- IT
- Flexible schedule
Investigator - Belfast
ICRIR —Belfast
- £46,000 a year
- Overtime
- Hybrid work
- IT
- Communication skills
- Flexible schedule
Investment Grade Credit Analyst (Data & AI)
9fin —Belfast
- Full-time
- Hybrid work
- Sick pay
AI Enablement Manager
Foods Connected —Belfast
- Full-time
- Hybrid work
- Bachelor's degree
- No degree
- AI
- Health & wellbeing programme
Quick apply
4d
Client Outreach Refresh Specialist
Bank of America —Belfast
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Paralegal
Kempton Redman Law —Belfast
- From £25,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Office
- Administrative experience
- Work from home
Quick apply
Intelligence Officer
ICRIR —Belfast
- £46,000 a year
- Hybrid work
- Flexible schedule
Senior Business Development Manager – IT Managed Services
Barclay Communications —Belfast
- £35,000 - £45,000 a year
- Full-time
- CRM software
- Sales
- Salesforce
- Employee discount
- Referral programme
Quick apply
Evening Shift Manager
Johnsons Belfast —Belfast
- From £36,000 a year
- Full-time
- English
- Continuous improvement
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
4d
Expenses Assistant- Hillsborough, NI
GRAHAM Group —Hillsborough
- Microsoft Excel
- Organisational skills
- IT
- Annual leave
Sales Assistant
Actualize Promotions —Belfast
- £490 - £700 a day
- Weekend availability
- Customer service
- No experience needed
- In-person
Quick apply
7d
DATA PROTECTION & INFORMATION MANAGER (DEPUTY PRINCIPAL)
Northern Ireland Civil Service —Belfast
- £47,304 - £49,515 a year
- Presentation skills
11d
Property Manager (Belfast)
Rea Estates —Belfast
- Full-time
- Maintenance
- Travel
- In-person
Quick apply
8h
Performance Marketing & CRM Manager
Bathshack —Belfast
- £35,000 - £40,000 a year
- Full-time
- Management
- Social media management
- Bachelor's degree
- Free parking
- Health & wellbeing programme
Quick apply
9d
Management Accountant
Motia —Antrim
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Driving
- Leadership
- Free parking
- Annual leave
Quick apply
Markets Operations Entry-Level Analyst
Citi —Belfast
- Full-time
- Hybrid work
- Microsoft Office
- Employee assistance programme
- Employee discount
Future Power Systems Analysts
SONI —Antrim
- Hybrid work
- Analysis skills
- In-person
- Communication skills
- Free parking
Quick apply
8d
BT Broadband & Cloud Voice Sales
Unify Networks —Belfast
- £31,500 - £38,400 a year
- Full-time
- Sales
- Project management
- In-person
- Free parking
- Annual leave
Quick apply
1d
Data Operations Associate - Distressed
9fin —Belfast
- Full-time
- Hybrid work
- Microsoft Excel
- Data entry
- Sick pay

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Head of Customer Success

Yellowcom -
Belfast

Quick apply

Job details

Permanent | Full-time
£60,000 - £100,000 a year
5 days ago

Benefits

Free parking
Casual dress
Cycle to work scheme
Company pension
Company events
Private medical insurance
Employee discount
Referral programme
Sick pay
On-site parking

Qualifications

Driving Licence
Driving
Telecommunication
IT
Business coaching
Account management
Communication skills

Full job description

About Yellowcom

Yellowcom is one of the UK's fastest-growing business technology providers, delivering Telecoms, IT, Cyber Security, Connectivity, Mobile, Web Design and AI solutions.

We're growing both organically and through acquisition, creating exciting opportunities for ambitious people who want to shape the future of the business.

We're now looking for an experienced leader to take ownership of our Account Management function across the UK and Ireland.

This isn't simply a management role.

We're looking for someone who can build a best-in-class customer success strategy that improves customer satisfaction, increases retention and grows revenue from our existing customer base.

The Role

Reporting directly to the Managing Director, you'll lead and develop our Account Management teams across Belfast, Glasgow and Dublin.

You'll be responsible for both our office-based and field-based Account Managers, ensuring every customer receives exceptional service while identifying opportunities to strengthen relationships and grow accounts.

Using data rather than instinct, you'll continually review performance, identify trends and implement new initiatives that improve customer outcomes and commercial performance.

Key ResponsibilitiesLeadership

Lead, coach and develop Account Managers across multiple locations
Create a high-performance culture with clear KPIs
Recruit and develop future talent
Conduct regular one-to-ones and performance reviews
Travel regularly between Belfast, Glasgow and Dublin

Customer Success

Increase customer satisfaction across the group
Improve customer engagement throughout the customer lifecycle
Reduce customer churn
Develop proactive account review programmes
Ensure customers maximise the value from Yellowcom's products and services

Commercial Growth

Increase average revenue and margin per customer
Identify cross-selling and upselling opportunities
Work closely with Telecoms, IT and Web sales teams
Develop customer growth strategies
Improve renewal performance

Strategy & Analytics

Build meaningful KPI dashboards
Analyse customer data and trends
Review retention, NPS, customer feedback and profitability
Present monthly performance reports and improvement plans
Drive continuous improvement through measurable actions

What We're Looking For

Essential

Experience managing Account Management or Customer Success teams
Strong leadership and coaching ability
Commercially minded
Comfortable analysing data and making strategic decisions
Experience improving customer retention
Excellent communication skills
Full UK driving licence

Desirable

MSP, Telecoms, IT or Technology experience
Experience across multiple sites
CRM reporting experience
Experience integrating acquired businesses
Knowledge of customer satisfaction metrics such as NPS or CSAT

Success Will Be Measured By

Customer Satisfaction (CSAT/NPS)
Customer Retention
Gross Revenue Retention
Net Revenue Retention
Margin Growth per Customer
Cross-sell Revenue
Account Review Completion
Team Performance
Customer Engagement

What We Offer

Competitive salary
Performance-related bonus
Company car or car allowance
Hybrid working
Career progression within a rapidly growing business
Opportunity to shape the future of one of the UK's fastest-growing technology providers
Ongoing investment in training and development

Pay: £60,000.00-£100,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Cycle to work scheme
Employee discount
Free parking
On-site parking
Private medical insurance
Referral programme
Sick pay

Work Location: In person

Quick apply

Refine Your Search

manager ai & data, financial services, belfast jobs in hillsborough, nir

Head of Customer Success

Investigation & Intelligence Analyst

Investigator - Belfast

Investment Grade Credit Analyst (Data & AI)

AI Enablement Manager

Client Outreach Refresh Specialist

Paralegal

Intelligence Officer

Senior Business Development Manager – IT Managed Services

Evening Shift Manager

Expenses Assistant- Hillsborough, NI

Sales Assistant

DATA PROTECTION & INFORMATION MANAGER (DEPUTY PRINCIPAL)

Property Manager (Belfast)

Performance Marketing & CRM Manager

Management Accountant

Markets Operations Entry-Level Analyst

Future Power Systems Analysts

BT Broadband & Cloud Voice Sales

Data Operations Associate - Distressed

I want to receive the latest job alerts for manager ai & data, financial services, belfast in hillsborough, nir

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