Senior administrative Work, Jobs in Houghton Regis, Bdf (with Salaries)

Senior Patient Services Co- Ordinator
Rothschild House Group —St Albans
- £16.63 - £17.71 an hour
- Part-time
- Management
- Customer service
- Care experience
- Free parking
Quick apply
19h
Executive Assistant to Director
CHL Management —Luton
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
4d
Senior Account Manager
Eckoh —Hemel Hempstead
- From £40,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Work from home
Quick apply
Education Manager
Emperia Academy Ltd. —Luton
- £38,700 - £45,000 a year
- Full-time
- Administrative experience
- Bachelor's degree
- No degree
Quick apply
Operations Manager
Milton Keynes Urgent Care Services —Milton Keynes
- £37,000 - £44,000 a year
- Part-time
- Management
- Administrative experience
- Organisational skills
Quick apply
7d
Receptionist / Administrator - Maternity Cover
Putteridge High School —Luton
- £25,989 - £26,824 a year
- School
- Employee assistance programme
- Referral programme
3d
RCA Team Leader
Innovus —Luton
- Full-time
Quick apply
Senior Library Assistant
Milton-Keynes-Council —Milton Keynes
- £28,598 - £31,022 a year
- Weekend availability
- Customer service
- Microsoft Office
- In-person
- Annual leave
- Employee discount
8d
Office Manager / PA
Motofix Accident Repair Centres —High Wycombe
- Up to £38,000 a year
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
7d
Office and Operations Manager
Mccarthy Carpentry limited —Rickmansworth
- £24,420 - £40,000 a year
- Part-time
- Hybrid work
- English
- Administrative experience
- Supervising experience
Quick apply
2d
Governance and Assurance Officer
FCDO Services —Hanslope
- £31,898 a year
- Full-time
- Hybrid work
- Microsoft Office
- Administrative experience
- Presentation skills
Operating Theatre Manager
The Royal Buckinghamshire Hospital —Aylesbury
- From £55,000 a year
- Full-time
- Management
- Supervising experience
- Human resources
- Free parking
- Store discount
Quick apply
17h
Independent Assessor, Blue Badge Assessor - Central Bedfordshire
Access Independent Ltd —Dunstable
- Part-time
- In-person
- Flexitime
- Referral programme
Quick apply
Senior Administrator
Hertfordshire Community NHS Trust —Welwyn Garden City
- £28,392 - £31,157 a year
- Full-time
- Flexible schedule
13d
Contract Administrator (Fleet)
Clarion Housing Group —Stevenage
- £31,347 - £36,282 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Administrative experience
6d
Professional Intern - Autumn
Entertainment Technology Partners LLC —Tring
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
14d
Executive Operations Assistant
Kokoro Performance LTD —Royston
- £15 - £30 an hour
- Part-time
- Hybrid work
- Up to 50% travel
- Microsoft Office
- Administrative experience
- Free parking
Quick apply
Senior Housing Officer (East)
Luton Borough Council —Luton
- £39,152 - £41,771 a year
- Remote
- Administrative experience
- Travel
- Communication skills
- Relocation assistance
- Annual leave
1d
PA to CEO
IBC Buying Group —Stanmore
- £30,000 - £35,000 a year
- Part-time
- Microsoft Excel
- Up to 50% travel
- Customer service
- Free parking
Quick apply
2d
Senior Housing Officer (South and Central)
Luton Borough Council —Luton
- £39,152 - £41,771 a year
- Remote
- Leadership
- Communication skills
- Relocation assistance
- Annual leave
1d

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senior administrative jobs near houghton regis, bdf

Senior Patient Services Co- Ordinator

Rothschild House Group -
St Albans

Quick apply

Job details

Permanent | Part-time
£16.63 - £17.71 an hour
19 hours ago

Benefits

Free parking
Cycle to work scheme
On-site parking

Qualifications

Driving Licence
Management
Dental assisting
Customer service
Care experience
Driving
Leadership
Office experience

Full job description

To support the Patient Services Operational Manager to deliver a high quality, efficient, Patient Services Department to Patients, Carers, Visitors and other contacts.

Working Hours - 4 days to be based at Markyate with Wednesday to be base at Tring and Berkhamsted

Monday 7.45am to 1.15pm

Tuesday 1.00pm to 7.00pm

Wednesday 7.45am to 3.45pm

Thursday 1.00pm to 7.00pm

Friday 7.45am to 1.15pm

30hrs 30 mins a week

MANAGEMENT

Aims and Objectives. Ensure the Practice and Patient Charters are integral to the work of the PSC Team and the wider aims and objectives of the Practice, and the Department are met by the PSC Team

HR Issues. Be the first point of contact for HR Issues arising within the PSC Team. Liaise with the Patient Services Manager and Practice Manager as appropriate.

Department Rota. Ensure that the Department Rota is published at least 2 weeks in advance and updated and re-issued as necessary.

Triage. Ensure that Triage runs effectively and efficiently on a daily basis:

Ensure effective communication between Triage Doctors and Triaging PSC Staff

Ensure effective use of Practice and DEA Appointments

Ensure eConsults are processed.

Quality & Improvements. Support the Patient Services Manager and Operations Manager (Comms and Q&I) in ensuring the quality of PSC outputs and identifying/implementing improvements e.g. PSC Telephone call monitoring, review of triage, Patient Access etc.

Policies and Procedures. Support the Patient Services Manager in the Development & maintenance of Department P&P’s.

Team Management. Manage a team of PSC’s as defined, ensuring individual and Departmental Targets are met through:

Training, Supporting & Coaching individuals to ensure that first class patient service is provided through ongoing development of Emis skills, effective Questioning & Listening techniques, Patient Facing techniques, Problem Solving and Online learning.

Carrying out Probationary Review meetings and Annual Appraisals, documenting these and feeding back any concerns to the Deputy Patient Services Manager along with plans to address issues.

Carrying out team return to work meetings, monitoring absence levels and raising any concerns with Deputy Patient Services Manager

Completion of all team administration (RTW’s, Catch-up/Discussion Templates, Call monitoring templates) accurately and timely.

Ensuring all Team members have the “tools” to effectively carry out their role and are competent in using Surgery Connect, are able to access PSC “How To Guides”, Nursing Matrices etc or have hard copies of these and that all information is accurate and up to date.

Identify Individuals meeting career progression thresholds and discuss with Deputy Patient Services Manager

Line Manager, for a team of PSCs as defined.

Point of Contact for a list of L&D & MH Patients as defined

Ensuring patients are made aware of appointments and understand when and where to attend.

Act as liaison between GP and Patient on all medical and administrative issues.

Be the patients point of contact for all Surgery queries.

Business Continuity. Support the Deputy Patient Services Manager in developing solutions to immediate, short term or medium-term BC issues that arise from time to time.

OPERATIONAL

PSC Level Work, when needed, step into assist with everyday PSC work/tasks to ensure that the provision of PSC services is maintained

Targets/Performance Indicators. Support the Patient Services Manager in the achievement of targets. Review and interpret detailed data as provided, ensuring PSC’s are consistently achieving or exceeding the average call rate per shift, taking the appropriate actions to redress any shortfalls.

Effectiveness. Ensure the Department runs effectively and that any issues are communicated to the Deputy Patient Services Manager, Patient Services Manager or other Department Managers, escalating to the Practice Manager when appropriate.

Complaints. Ensure all complaints received for team members are acknowledged and resolved with agreed SLA’s or where appropriate escalated to the Deputy Patient Services/ Patient Services Manager.

Induction & Training. Ensure PSCs are trained appropriately, following the Induction Programme and that all paperwork in relation to training and progression is completed.

Care Coordinator for LD and SMH patients and their carers:

o Be the patients point of contact for all Surgery queries.

o Ensure patients are made aware of appointments and understand when and where to attend.

o Act as liaison between GP and Patient on all medical and administrative issues.

o Ensure appropriate reasonable adjustments (Red Flags) are appropriately considered and coded, and that those coded elsewhere are known to the Practice.ADMINISTRATIVE AND OTHER DUTIES

Weekly Admin. Ensure all daily , weekly and monthly admin for your team and Department is completed to agreed SLA’s:

o Triage

o eConsults Medical & Administrative

o Senior Inbox

o Docman

o Tasks

o Staff Rota

o Complaints

o Petty Cash & Credit Card Reconciliation

o Completion of RTW forms for onward sending to HR

o Completion of Probationary Reviews and Appraisals for review

Work across all Practice sites as agreed with your managers.

Involvement in CQC related staff preparation.

Provide internal cover, should the need arise due to illness / holidays or staff shortages to ensure the effective running of the team.

The nature of this role requires the job holder to work flexibly and when needed, beyond their core hours to ensure provision of PSC services is maintained to a high standard

Pay: £16.63-£17.71 per hour

Benefits:

Cycle to work scheme
Free parking
On-site parking

Experience:

Line Management: 1 year (preferred)

Licence/Certification:

Driving Licence (preferred)

Work Location: In person

Quick apply

Refine Your Search

senior administrative jobs in houghton regis, bdf

Senior Patient Services Co- Ordinator

Executive Assistant to Director

Senior Account Manager

Education Manager

Operations Manager

Receptionist / Administrator - Maternity Cover

RCA Team Leader

Senior Library Assistant

Office Manager / PA

Office and Operations Manager

Governance and Assurance Officer

Operating Theatre Manager

Independent Assessor, Blue Badge Assessor - Central Bedfordshire

Senior Administrator

Contract Administrator (Fleet)

Professional Intern - Autumn

Executive Operations Assistant

Senior Housing Officer (East)

PA to CEO

Senior Housing Officer (South and Central)

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