1st line Work, Jobs in Ipswich, Sfk (with Salaries)

2nd Line Support
CLR —Ipswich
- £28,000 - £40,000 a year
- Full-time
- Azure
- Customer service
- Driving
Quick apply
1d
1st Line IT Support Engineer
Stoke by Nayland Resort —Stoke by Nayland
- From £30,000 a year
- Full-time
- English
- Computer networking
- IT
- Free parking
- Annual leave
Quick apply
4d
Exam Invigilator
Unity Schools Partnership —Felixstowe
- £13.05 an hour
- Call to connect
- School
- Annual leave
2d
Learning Support Assistant
Unity Schools Partnership —Felixstowe
- £20,732 - £25,185 a year
- Call to connect
- Communication skills
- School
10d
Deputy Shop Manager
RSPCA —Bury St. Edmunds
- £12.71 an hour
- Overtime
- Management
- Merchandising
- Supervising experience
- Free parking
Quick apply
SEN HUB MDSA
Unity Schools Partnership —Felixstowe
- Part-time
- Care plans
- School
Customer Service Coordinator - Part Time
PPG —Stowmarket
- Part-time
- Customer service
- Microsoft Office
- IT
Quick apply
Key Stage 2 SEND teacher
Unity Schools Partnership —Bury St. Edmunds
- £32,916 - £51,048 a year
- Full-time
- Care plans
- Leadership
- School

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1st line jobs near ipswich, sfk

2nd Line Support

CLR -
Ipswich

Quick apply

Job details

Full-time
£28,000 - £40,000 a year
1 day ago

Qualifications

Microsoft Windows Server
TCP
Driving Licence
Azure
Customer service
DHCP
Driving
Virtualisation
IT support
Computer networking
DNS
VMWare
TCP/IP
Microsoft Project
Communication skills
Active Directory

Full job description

2nd Line Service Desk Engineer

Suffolk – Near Ipswich

Cooper Lomaz are partnering with a growing technology services provider that is looking to strengthen its technical support team with the appointment of a 2nd Line Service Desk Engineer.

This is an excellent opportunity for an experienced 2nd Line Engineer, or an ambitious 1st Line Engineer looking to take the next step, to join a business that offers exposure to a broad range of technologies, varied client environments and genuine career progression opportunities.

Working within a busy support environment, you will be responsible for resolving escalated technical issues, supporting infrastructure projects and acting as a key technical escalation point for both customers and colleagues.

The Role

As a 2nd Line Service Desk Engineer, you will be responsible for:

Managing and resolving escalated support incidents and service requests within agreed service levels
Providing technical guidance and support to 1st Line Engineers
Troubleshooting complex infrastructure, networking and Microsoft-related issues
Supporting project delivery including upgrades, migrations and system improvements
Maintaining accurate technical documentation and client records
Assisting with proactive maintenance and continuous service improvement initiatives
Working closely with senior technical teams to investigate and resolve root cause issues

Skills & Experience Required

Previous experience within a 2nd Line Support, Service Desk or IT Support position
Strong understanding of Microsoft technologies and infrastructure support
Experience supporting Microsoft 365, Active Directory and Windows environments
Good knowledge of networking fundamentals including TCP/IP, DNS and DHCP
Experience supporting Windows Server environments
Exposure to virtualisation technologies such as Hyper-V or VMware
Excellent troubleshooting and problem-solving abilities
Strong customer service and communication skills
Ability to prioritise workload effectively within a fast-paced environment
Full UK Driving Licence

Desirable Experience

Microsoft certifications including Microsoft 365, Azure or Windows Server
Experience supporting Azure environments
Previous experience within a managed services or multi-client environment
Experience working with ticketing systems and service level agreements

This is an excellent opportunity for a motivated IT professional looking to accelerate their technical career within a business that actively supports learning, development and progression.

Pay: £28,000.00-£40,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

1st line jobs in ipswich, sfk

2nd Line Support

1st Line IT Support Engineer

Exam Invigilator

Learning Support Assistant

Deputy Shop Manager

SEN HUB MDSA

Customer Service Coordinator - Part Time

Key Stage 2 SEND teacher

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