Support & client services managers Work, Jobs in Kenninghall, Nfk (with Salaries)

Operations Manager
Stephen Green and Associates —Attleborough
- From £40,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Free parking
- Annual leave
Quick apply
Sales Project Manager / Personal Assistant to the Chief Operating Officer
Anchor Safety LLP —Ipswich
- £45,000 - £50,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Sales
- Free parking
- Employee discount
Quick apply
Trainee Financial Adviser
Douglas Steers & Company —Ipswich
- Up to £100,000 a year
- Full-time
- Sales
- Analysis skills
- Driving
- Health & wellbeing programme
Quick apply
Contracts Administrator
Gleniston Facilities Management Ltd —Norwich
- £24,784.50 - £26,000.00 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Service Manager
Williams Lea —Norwich
- £65,000 a year
- Full-time
- Hybrid work
- Referral programme
Sales & Proposals Administator
Exheat —Watton
- £25,000 a year
- Full-time
- Sales
- Computer literacy
- Analysis skills
- Free parking
- Annual leave
Quick apply
Branch Manager
Abbey Sales and Lettings Ltd —Brandon
- £30,000 - £60,000 a year
- Full-time
- Sales
- Customer service
- Driving
Quick apply
Business Support Manager
Norse Group LTD —Norwich
- £40,000 a year
- Full-time
- Microsoft Office
- Continuous improvement
- Organisational skills
13d
Cluster Performance & Continuous Improvement Manager
Bleckmann Solutions UK Ltd —Bury St. Edmunds
- £37,730 - £53,900 a year
- Full-time
- Project management
- Continuous improvement
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
HR Administrator
Sureserve —Stowmarket
- £14,352 a year
- Hybrid work
- Microsoft Office
- Communication skills
- Annual leave
Quick apply
Business Development Manager
Fleetmaxx Solutions —Ipswich
- Full-time
- Sales
- Microsoft Office
- Business development
Quick apply
Inside Sales Account Manager - Irrigation & Water Solutions
MegaGroup Tradeholding B.V. —Bury St. Edmunds
- £35,000 - £37,000 a month
- Full-time
- Sales
- Microsoft Office
- Communication skills
Quick apply
2d
Senior Support Worker - Learning Disability Services
Kingsley Healthcare —Beccles
- £15.35 an hour
- Weekend availability
- Driving
- Organisational skills
- Leadership
- Employee assistance programme
- Employee discount
11d
Principal Engineer
Kier Group —Wymondham
- Full-time
Office and Operations Assistant
CNC World Limited —Dereham
- £27,000 - £29,000 a year
- Full-time
- Microsoft Word
- English
- Microsoft Office
Quick apply
10d
Business Development Manager - East Anglia
BauWatch Group —Norwich
- £35,000 - £40,000 a year
- Full-time
- Sales
- Microsoft Office
- Annual leave
Quick apply
1d
SPC Manager - Norwich
Semperian Group —Norwich
- Up to £85,000 a year
- Full-time
- Hospital
- Annual leave
Office Administrator
HCR —Norwich
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Gym membership
Cluster Manager
Bleckmann Solutions UK Ltd —Bury St. Edmunds
- £95,000 - £105,000 a year
- Full-time
Quick apply
Branch Administrator
Ernest Doe and Sons Limited —Marlesford
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health & wellbeing programme
- Employee discount
Quick apply

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Operations Manager

Stephen Green and Associates
Attleborough

Quick apply

Job details

Full-time
From £40,000 a year

Benefits

Free parking
Annual leave
Company pension
Private medical insurance
On-site parking

Qualifications

Microsoft Word
Microsoft Excel
Customer service
English
Microsoft Office
Leadership
Communication skills
Time management

Full job description

Job Description - Operations Manager

An exciting opportunity has arisen for an Operations Manager to join our friendly and committed company where our staff feel supported, respected and appreciated.

You will be joining the team at a time of growth, allowing you to build networks and support your career progression and personal development.

SGA provides advice in a niche area of health and safety. We are an HSE approved Radiation Protection Adviser Body and provide full UK coverage delivering expert advice and training to a wide variety of clients within the small user sector (dental, veterinary, food, security, transport, non-destructive testing, private medical, pharmaceutical industry and universities). Our technical team includes provision for RPA, RWA, MPE and LPA advice that delivers advice to ensure safe working practices and legislative / regulatory compliance, are technical team are supported by our centrally based admin team.

We offer excellent development opportunities, a competitive salary, and exceptional benefits. These include:

· generous pension contribution and annual leave

· *death in service

· *private health care,

· Free onsite parking

*subject to passing probation.

Job Title - Operations Manager

Permanent position. - Full Time: Monday to Friday, 9am-5pm (40 hours per week)

Based at our office in Attleborough, Norfolk

Salary: from £40,000 dependent on experience

As the Operations Manager you are responsible for actively managing the day-to-day running and operational procedures/performance of the business, including continuous monitoring of current processes to check effectiveness and where necessary developing procedures to improve operational efficiencies. Seeking to continually improve client satisfaction, maximise financial performance and ensure that all decisions and work is carried out in a safe, timely and satisfactory manner. Display leadership to provide services that are above and beyond for customer satisfaction and retention acting as the “service champion” for the operational staff and creates a positive atmosphere for client relations

As the Operations Manager, you will report directly to the board and be a key member of team. With responsibility for all areas of operations

Key Responsibilities

· Be the first point of contact with regards to operational matters for all client cohorts.

· Communicate a clear and consistent message regarding the company goals to produce desired results

· Identify areas of cost and process inefficiencies and driving through the change necessary to ensure that these are eliminated by working with the team.

· Driving and supporting continuous improvement methods throughout the business

· Building relationships at all levels with customers as well as internally within the company.

· Keeps the team focused on the critical components of operations to drive customer satisfaction and the desired financial results

· Manage day to day operations, ensuring that the quality and standards meet the expectations of the customers. Leading the operations team to plan, co-ordinate and manage works received for the entire client process from taking the initial phone call to job completion.

o Enquiries for both Radiation Protection Advice (RPA) Services, Inspection of Plans, Training and Personal Dosimetry

o Preparation of client documentation including proposals and letters of appointment

o Update of client databases and customer audit sheets

o Planning and co-ordinating visits for the team of Radiation Protection Advisers (RPAs) to ensure all works are completed safely and efficiently within the required timescales. This will also include booking hotels and flights where necessary

o Preparation of visit documentation

o Preparation of draft reports, Radiation Protection Files, Risk Assessments and Local Rules

o Sending out reports, certificate, invoice, additional documentation

o Date update on CRM

o Managing follow up tasks as required

o Resolving customer queries or complaints efficiently and providing the appropriate solutions.

· Meet and exceed new business and KPI targets to ensure desirable revenue generation and behaviours that are consistent with a sustainable business

· Preparation of :

o monthly statistics for Board

· Provide input on operational performance and strategy for annual strategy deck

· In conjunction with the Financial Controller set competitive pricing structures across all client cohorts

· Managing operations staff training to ensure compliance with statutory policies, standards, and Standard Operating Procedures. Improves service by communicating and assisting individuals to understand client needs, providing guidance, feedback and individual coaching when needed.

· Conducting regular one to ones with Operations team and assisting in one to ones with Technical Team.

· Attendance at client meetings as required

· Presence on trade stands at sector shows or conference as required

Key Skills for the Role:

· Exceptional customer service focus.

· Positive attitude that focuses on solutions.

· Experience of leading a team.

· Ability to schedule tasks to maximise productivity.

· Excellent time management and prioritisation skills.

· Strong communication and interpersonal skills (written and oral).

· The ability to maintain accurate electronic and paper-based data recording systems

· High level of Microsoft office competency with both Word and Excel

Contact

Karen Bird

COO SGA

[email protected]

Pay: From £40,000.00 per year

Benefits:

Company pension
On-site parking
Private medical insurance

Ability to commute/relocate:

Attleborough NR17 1ZA: reliably commute or plan to relocate before starting work (required)

Language:

English (required)

Work Location: In person

Quick apply

Refine Your Search

support & client services managers jobs in kenninghall, nfk

Operations Manager

Sales Project Manager / Personal Assistant to the Chief Operating Officer

Trainee Financial Adviser

Contracts Administrator

Service Manager

Sales & Proposals Administator

Branch Manager

Business Support Manager

Cluster Performance & Continuous Improvement Manager

HR Administrator

Business Development Manager

Inside Sales Account Manager - Irrigation & Water Solutions

Senior Support Worker - Learning Disability Services

Principal Engineer

Office and Operations Assistant

Business Development Manager - East Anglia

SPC Manager - Norwich

Office Administrator

Cluster Manager

Branch Administrator

I want to receive the latest job alerts for support & client services managers in kenninghall, nfk

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