Customer service executive Work, Jobs in Kilsyth, Stg (with Salaries)

Customer Service Executive
M&G plc —Stirling
- Full-time
- Hybrid work
- Customer service
- Annual leave
Customer Service Executive
Nichols PLC —Stirling
- Sales
- Customer service
- Agile
- Employee discount
11d
Customer Success Executive
MHouse Business Solutions Ltd —Motherwell
- From £25,000 a year
- Full-time
- Hospitality
- Sales
- Marketing
- Free parking
Quick apply
Customer Service Executive - Part Time (9 Month fixed term contract)
Nichols plc —Stirling
- Part-time
- Sales
- Customer service
- Agile
- Employee discount
Quick apply
5d
Customer Support Executive
Shawbrook —Glasgow
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Employee assistance programme
- Employee discount
Customer Service Executive
Service Graphics —Glasgow
- £26,500 - £28,000 a year
- Full-time
- Communication skills
- Free parking
Quick apply
5d
Customer Service Executive
Arnold Clark —Stirling
- £0.01 a year
- Weekend availability
- Sales
- Customer service
- Communication skills
- Employee discount
Quick apply
11d
Business Development Executive
First Display —Scotland
- £29,000 - £40,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Business development
Quick apply
9d
Immigration Caseworker
Home Office —Glasgow
- £32,110 - £33,073 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
3d
3rd Party Planning Executive
AG Barr —Cumbernauld
- Full-time
- Analysis skills
- Travel
- IT
- Employee discount
Quick apply
6d
SME Customer Success Advisor
Superscript —Glasgow
- Hybrid work
- Sales
- Customer service
- Communication skills
VodafoneThree - Client Sales Executive
Vodafone —Glasgow
- Full-time
- Hybrid work
- Sales
- Communication skills
- Employee discount
Entry Level Sales Executive
Acier Sales —Glasgow
- From £26,000 a year
- Full-time
- CRM software
- Sales
- English
Quick apply
Business Support Manager
OFGEM —Glasgow
- £35,232 - £48,561 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Flexible schedule
Engagement Analyst (Complaints)
OFGEM —Glasgow
- £29,313 - £33,936 a year
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Flexible schedule
10d
Retail Sales Executive
The Forgan Bed Company —Dunfermline
- £28,500 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- English
- Free parking
Quick apply
Employee Compliance Coordinator
Circle Health Group —Glasgow
- Part-time
- Microsoft Powerpoint
- Microsoft Excel
- Hospital
- Employee discount
- Life insurance
Trade Marketing Executive - Glasgow
Matthew Algie —Glasgow
- £32,000 - £35,000 a year
- Full-time
- Sales
- Project management
- Communication skills
- Annual leave
- Employee discount
Sales Executive
Western Volkswagen —Newbridge
- Up to £52,500 a year
- Full-time
- Sales
- Customer service
- In-person
- Annual leave
- Employee discount
Quick apply
9d
Sales Executive
Eastern BMW —Newbridge
- Up to £52,500 a year
- Full-time
- Sales
- Customer service
- In-person
- Annual leave
- Employee discount
Quick apply
9d

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Customer Service Executive

M&G plc -
Stirling

Apply Now

Job details

Full-time

Benefits

Annual leave
Company pension
Private medical insurance

Qualifications

Customer service

Full job description

Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.

Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.

Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.

Customer Service Executive (Bereavements)
Permanent | Stirling | Hybrid Working

Good at helping people? Even better at being empathic and kind? Ever explained something complicated so well that someone sighed with relief?
Excellent. Keep reading
So… What’s This All About?
We’re looking for a Customer Service Executive (CSE) to play a vital role in supporting families, executors, and advisers following the death of a customer. You’ll be part of a multi talented team whose entire purpose is making bereavement claims easier from notification through to settlement, delivering a service that is accurate, compassionate, and clear at a time when customers & families are often at their most vulnerable. Tackling complex “how on earth do I…?” queries, you’ll be there to untangle, explain, reassure and resolve, you are problem solving superhero. Capes optional.
You’re right on the frontline — guiding customers confidently through their options, and making sure every interaction feels human, helpful and sorted.
You’ll handle:
Phone
Email

What You’ll Actually Be Doing

You’ll be busy:

Act as a first point of contact for pension bereavement notifications via phone and email
Handle pension bereavement claims end to end, ensuring timely, accurate, and compliant settlement
Explain complex pension and death benefit options clearly and sensitively, avoiding jargon
Support beneficiaries, executors, and advisers through decision-making, providing appropriate guidance and risk warnings where required
Proactively manage customer expectations by keeping all parties informed throughout the claims journey
Ensure customers who choose to transact without advice are supported clearly, fairly, and in line with regulatory standards
Recognise and respond appropriately to vulnerable customers, tailoring communication style and pace
Demonstrate empathy, patience, and emotional intelligence in all interactions
Handle emotionally sensitive conversations with confidence, professionalism, and care
Achieve and maintain competency in accordance with the T&C Governance scheme
Keeping your pensions knowledge fresh and processes tidy
Managing risk responsibly and raising flags when something doesn’t look quite right
Working closely with teammates who value collaboration over ego

You’ll Probably Love This Role If…
You:

Have customer service experience
Genuinely enjoy helping people, especially at difficult moments
Can build rapport without forcing it
Care deeply about quality, accuracy, and doing the right thing
Enjoy learning, improving, and getting a little better every week

Basically, you’re human, curious, and quietly brilliant at customer service.

Where & When You’ll Work

Office base: Stirling
Hybrid working — up to 3 days a week at home
Full time only
Monday–Friday, between 8:30am and 5:30pm
Rotating shifts:

o 8:30am – 4:30pm
o 9:00am – 5:00pm
o 9:30am – 5:30pm

Recruiter: Sarah Mathers

What we offer:

At M&G, we’re committed to helping you thrive and supporting your wellbeing, both at work and beyond. Our benefits are designed to help you balance your professional and personal life, while planning confidently for your future. Our UK benefits include:

As a savings and Investments firm we are proud to offer a valuable pension scheme of 18%, with 13% made up of Employer Contributions and 5% Employee Contributions. We also offer Share Save and our Share Incentive Plan, together with access to financial wellbeing and support services - to help give you real confidence to put your money to work.
Enjoy 38 days annual leave including bank holidays, with the opportunity to purchase up to 5 extra days and additional flexibility through our Time Off When You Need It policy – to balance your work and personal commitments.
Our market leading Inspiring Families policy includes comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave - as supporting families is a core aspect of our inclusive culture.
Health & Protection cover including Private Healthcare, Critical Illness cover and Life Assurance for you, with family options - for peace of mind.

To explore more about life at M&G and our full benefits offering, visit Life at M&G

We have a diverse workforce and an inclusive culture at M&G, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

M&G is also proud to be a Disability Confident Leader, and we welcome applications from candidates with long-term health conditions, disabilities, or neuro-divergent conditions.

If you need assistance or an alternative means of applying for a role due to a disability or additional need, please let us know by contacting us at: [email protected]

Apply Now

Refine Your Search

customer service executive jobs in kilsyth, stg

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