Call center Work, Jobs in Latchford, Chs (with Salaries)

Contact Centre Agent: Customer Service Advisor
MBA Group Limited —Warrington
- From £25,486.56 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Health & wellbeing programme
- Employee discount
Quick apply
19h
Cash Collector
Regal Gaming Technologies —Warrington
- £27,633.44 a year
- Full-time
- Organisational skills
- Financial services
- In-person
Quick apply
4d
Customer Service Advisor
100% Group Ltd —Appleton Thorn
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Sales
Quick apply
6d
Call Centre Agent
Interact CC —Wigan
- £10.45 - £12.75 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- In-person
- Employee assistance programme
- Employee discount
Quick apply
1d
Inbound Collections Agent
DCBL —Runcorn
- £24,000 - £25,000 a year
- Full-time
- Customer service
- Microsoft Office
- In-person
- Free parking
- Employee assistance programme
Quick apply
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Warrington
- £3,800 - £6,000 a month
- Full-time
- Sales
- Driving
Quick apply
Customer Service Admin Assistant
Specsavers —Sale
- Up to £12.91 an hour
- Part-time
- Customer service
- Front desk
- Employee discount
- Sick pay
11d
Lottery Collector
St. Rocco's Hospice —Warrington
- Hospice
- Leadership
12d
Customer Service Telephone Advisor - Manchester
Coventry Building Society —Manchester
- £28,175 a year
- Weekend availability
- Hospitality
- IT
- Financial services
Call Centre Agent
Jacobs Enforcement —Birkenhead
- £24,500 - £30,000 a year
- Overtime
- Sales
- Financial services
- Negotiation
- Health & wellbeing programme
- Annual leave
Quick apply
1d
MSB Contact Centre Advisor
HSBC Global Services Limited —Chester
- Weekend availability
- Hybrid work
- Communication skills
- Employee discount
Inbound Contact Centre Adviser
Citizens Advice —Manchester
- £26,228 a year
- Customer service
- Communication skills
5d
ICC Call Handler - Parkway, Manchester
North West Ambulance Service NHS Trust —Manchester
- £25,760 - £27,476 a year
- 12 hour shift
- Customer service
- Data entry
- Typing
Customer Support Advisor
The Mailing Room Ltd —Bury
- £26,500 a year
- Customer service
- Microsoft Office
- Organisational skills
Quick apply
15h
Switchboard Operator
Countess of Chester Hospital NHS Foundation Trust —Chester
- £25,272 a year
- Part-time
6d
Service Desk Analyst
Sysco —Burtonwood
- Full-time
- Bilingual
- Customer service
- English
Inbound Sales Executive
AlphaBiolabs —Warrington
- £26,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Sales
Customer Service / Call Centre Team Leader
Barbon Group Ltd. —Chester
- Management
- Supervising experience
- In-person
Quick apply
13d
Call Centre Trainer
Sureserve —Liverpool
- £30,000 - £34,000 a year
- Continuous improvement
- Organisational skills
- In-person
- Employee assistance programme
- Employee discount
Quick apply
Customer Service / Call Centre Manager
Jap Parts Europe LTD —Manchester
- £24,420 - £35,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Free parking
- Store discount
Quick apply
5d

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call center jobs near latchford, chs

Contact Centre Agent: Customer Service Advisor

MBA Group Limited -
Warrington

Quick apply

Job details

Permanent | Full-time
From £25,486.56 a year
19 hours ago

Benefits

Health & wellbeing programme
Employee discount
On-site parking

Qualifications

Microsoft Word
Microsoft Outlook
Customer service
GCSE
Master's degree
IT
Business
Communication skills
A Level
Negotiation

Full job description

About MBA Group

MBA Group Limited is a dynamic and innovative marketing solutions provider headquartered in Tottenham, North London. We specialise in helping businesses connect with their target audiences through creative and technology-driven marketing campaigns. With offices in Warrington and Central London also, we are committed to delivering exceptional service to our clients.

More information can be found at:

www.mba-group.com

www.videosmart.com

www.studiocertain.com

www.mba-group.com/pulse/

Overview
We are looking for a dedicated and professional Contact Centre Agent: Customer Service Advisor to join our dynamic team. The successful candidate will act as the first point of contact for our clients, providing exceptional customer service and support.

Purpose of Job:

This role focuses on supporting the effective handling of complaints and enquiries relating to utility services. Acting as the first point of contact, you will gather information, accurately record complaints, answer general enquiries, and ensure cases are progressed in line with established procedures.

You will play a key role in supporting the complaints process by ensuring information is captured accurately and cases are allocated appropriately to specialist Case Workers for further review. The role requires excellent attention to detail, strong communication skills, and the ability to remain professional and impartial when dealing with sensitive situations.

RESPONSIBILITIES:

✔ Handling inbound and outbound calls professionally
✔ Providing excellent customer service, listening to and resolving queries effectively
✔ Ensuring compliance with all standards and legal requirements
✔ Accurately recording all interactions and outcomes in the dialler and CRM
✔ Meeting and exceeding performance targets in a supportive team environment
✔ Escalating priority cases to the Team Leader when necessary

✔ Plus any other reasonable management request

KEY SKILLS AND PERSONAL ATTRIBUTES:

✔ A confident communicator who can handle sensitive conversations professionally

✔ Someone with strong negotiation and problem-solving skills
✔ A detail-oriented individual able to follow relevant regulatory and company guidelines

✔ IT proficiency to a level to be able to navigate the CRM and dialler systems efficiently
✔ The ability to work under pressure and hit targets in a fast-paced setting

✔ Patience and empathy for customers
✔ A team player who is motivated to succeed and grow within the company

INTERNAL RELATIONSHIPS:

Directors, Managers, Staff within all DOTS and MBA operational and support areas.

EXTERNAL RELATIONSHIPS:

Clients

BACKGROUND EXPERIENCE:

Experience working in a customer service environment within a contact centre.

Full time role.

Current shift pattern between 08.30 and 17.00 Monday to Friday.

Flexibility required between 08.00 and 20.00 Monday to Friday and 9.00 – 14.00 Saturday.

Job Types: Full-time, Permanent

Pay: From £25,486.56 per year

Benefits:

Employee discount
Health & wellbeing programme
On-site parking

Ability to commute/relocate:

Warrington WA5: reliably commute or plan to relocate before starting work (required)

Experience:

contact centre customer service: 1 year (required)

Work Location: In person

Quick apply

Refine Your Search

call center jobs in latchford, chs

Contact Centre Agent: Customer Service Advisor

Cash Collector

Customer Service Advisor

Call Centre Agent

Inbound Collections Agent

JUNIOR SALES CONSULTANT

Customer Service Admin Assistant

Lottery Collector

Customer Service Telephone Advisor - Manchester

Call Centre Agent

MSB Contact Centre Advisor

Inbound Contact Centre Adviser

ICC Call Handler - Parkway, Manchester

Customer Support Advisor

Switchboard Operator

Service Desk Analyst

Inbound Sales Executive

Customer Service / Call Centre Team Leader

Call Centre Trainer

Customer Service / Call Centre Manager

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