Centre team leader Work, Jobs in Leeds, Wyk (with Salaries)

Customer Resolution Team Leader
Nexus Vehicle Rental —Pudsey
- £32,000 - £34,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Analysis skills
- Life insurance
Quick apply
10d
Customer Service Advisor
HSBC Global Services Limited —Leeds
- From £25,000 a year
- Full-time
- Hybrid work
- Customer service
- In-person
- Banking
- Free parking
- Annual leave
Advice Team Leader
Citizens Advice —Leeds
- £27,546 - £36,362 a year
- Hybrid work
- Management
- Leadership
- Communication skills
9d
Team Leader
Leeds City Council —Leeds
- £39,862 - £42,839 a year
- Full-time
- Hybrid work
- Management
- Customer service
- Human resources
- Annual leave
12d
Patient Bookings Team
Space Dental —Wakefield
- From £30,000 a year
- Full-time
- CRM software
- Sales
- English
- Free parking
- Store discount
Quick apply
12d
Advice Team Leader
Leeds Citizens Advice & Law Centre —Leeds
- From £27,546 a year
- Part-time
- Hybrid work
- Management
- Administrative experience
- Organisational skills
- Store discount
- Flexitime
Quick apply
5d
Shift Operations Manager
TJX Europe —Wakefield
- Weekends only
- Employee discount
Safeguarding Team Leader
Leeds City College —Leeds
- £36,987 - £39,238 a year
- Full-time
- Hybrid work
- Education
- No degree
- Annual leave
12d
Planning and Scheduling Team Leader
M Group —Leeds
- £34,000 - £38,000 a year
- Analysis skills
- IT
- Communication skills
- Annual leave
- Employee assistance programme
4d
Team Leader
The Escapologist Ltd —Leeds
- £20,250 a year
- Full-time
- Hospitality
- Bar
- Management
- Free parking
- Store discount
Quick apply
Tutor and on-call Team Leader
Explore Learning —Leeds
- £8.40 - £12.75 an hour
- Part-time
- Customer service
- Leadership
- Paid training
1d
Human Centred Design - User Researcher
CGI —Leeds
- Full-time
- Continuous improvement
- Travel
- Agile
Quick apply
Graduate OPS Area/Shift Manager - UK , Amazon Operations
Amazon UK Services Ltd. - A10 —Leeds
- Full-time
- Microsoft Word
- Microsoft Outlook
- Data analysis skills
First Line Manager
TJX Europe —Wakefield
- Overtime
- Hospitality
- Leadership
- Employee discount
Train Service Controller
Northern Trains —York
- £61,364 a year
- IT
- Communication skills
- Employee assistance programme
- Employee discount
2d
Communication Support Worker
Leeds City Council —Leeds
- £28,598 - £31,022 a year
- Full-time
- English
- Travel
- IT
Customer Partnership Manager
Nexus Vehicle Rental —Pudsey
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
- Life insurance
Quick apply
3d
Clerical Officer - Sleep Service
Leeds Teaching Hospitals NHS Trust —Leeds
- £25,272 a year
- Full-time
- Computer literacy
- Administrative experience
- Data entry
10d
Data Protection Officer
Card Factory —Wakefield
- £65,000 a year
- Management
- Work from home
Multichannel Cx Agent
Vintage.com —Morley
- £26,250 a year
- Full-time
Quick apply

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Customer Resolution Team Leader

Nexus Vehicle Rental -
Pudsey

Quick apply

Job details

Full-time
£32,000 - £34,500 a year
10 days ago

Benefits

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Qualifications

Microsoft Excel
Customer service
GCSE
Analysis skills
NVQ

Full job description

About the role

As a Customer Resolution Team Leader, you will lead, coach and motivate a team of Rental Support Agents and Seniors to support the delivery of departmental KPIs, targets and objectives across telephony, email, live chat, administration and vehicle sourcing activity. Your aim is to achieve excellent standards of customer service and drive continuous improvement within the Contact Centre. This role is hybrid working with a minimum requirement of 2 days office attendance per week.

What you'll do

Lead and motivate a team of Rental Support Agents and Seniors to achieve agreed targets contributing to the overall Nexus objectives.
Provide clear and concise direction, support and guidance to the team through effective coaching, leadership and setting of SMART objectives.
Manage performance through regular, effective reviews, addressing performance issues in line with Nexus performance management policies detailed within our handbook and escalating to disciplinary sanctions where appropriate.
Conduct development reviews and recommend training and development plans.
Manage people absence in line with Nexus procedures, ensuring the welfare of our people.
Highlight processes and procedure improvements to enhance the customer and supplier experience or improve operational efficiency, utilising NPS and customer feedback tools.
Build effective working relationships with key stakeholders from other teams and departments.
Communicate all information clearly and in a timely manner.
Act as a role model to others whilst striving to achieve high standards of performance and customer service.
Ensure full adherence to the company's Health & Safety policy and procedures.
Support out Customer Resolution Operations Manager to highlight operational risks and areas for improvement.
Commitment to own continuous personal development.
Coach your team to build positive working relationships with all customers, offering bespoke solutions for customers requiring additional care/understanding of partner processes and procedures.
Oversee the end-to-end complaints and escalations process, conducting thorough investigations and delivering fair, customer-focused resolutions.
Ensure knowledge of all work types. Contact Centre work types, including bespoke areas such as HGV & Plant Hire, and Savings & Bulk Order operations, are kept up to date.
Acting as the senior escalation point for high-risk or high-impact customer issues.

About you

Approachable and has a creative mindset
Takes pride in hitting targets, delivering on time and quality
Ambitious and results-motivated, somebody who wants to track performance and is competitive to continually improve this
Resilient – identifies improvements for own self, the team and the business and puts these changes into place immediately
Good analytical and numerical skills
Enjoys a fast-paced, busy work environment.
Forward-thinking problem solver who is solution driven.
Have superb attention to detail.

Desired Experience

A proven track record in leading and developing a high-performing team, preferably in a Contact Centre or Customer Service environment
Experience working in a customer-focused environment, ideally working with SLA’s.
Proficient in the use of Microsoft applications (Excel in particular) and analysis of BI.
GCSE Maths and English or equivalent
Customer Services NVQ level 3 or equivalent
Experience of the automotive / rental sector desired, but not essential.

Pay: £32,000.00-£34,500.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Work Location: Hybrid remote in Pudsey LS28 6AA

Quick apply

Refine Your Search

centre team leader jobs in leeds, wyk

Customer Resolution Team Leader

Customer Service Advisor

Advice Team Leader

Team Leader

Patient Bookings Team

Advice Team Leader

Shift Operations Manager

Safeguarding Team Leader

Planning and Scheduling Team Leader

Team Leader

Tutor and on-call Team Leader

Human Centred Design - User Researcher

Graduate OPS Area/Shift Manager - UK , Amazon Operations

First Line Manager

Train Service Controller

Communication Support Worker

Customer Partnership Manager

Clerical Officer - Sleep Service

Data Protection Officer

Multichannel Cx Agent

I want to receive the latest job alerts for centre team leader in leeds, wyk

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