Customer service / hire desk Work, Jobs in Leeds, Wyk (with Salaries)

Customer Service / Hire Desk Coordinator
Buckhurst Plant Hire Limited —Leeds
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
Quick apply
2d
Service Controller
Kelling Group Limited. —Normanton
- From £28,250 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Administrative experience
- Life insurance
- Referral programme
Quick apply
Service Desk Analyst - 1st Line
Hiscox —York
- 8 hour shift
- Customer service
- No experience needed
- IT
12d
Breakdown Controller AHN
Kelling Group Limited. —Normanton
- £28,250 a year
- Full-time
- Customer service
- Microsoft Office
- Leadership
- Employee discount
- Life insurance
Quick apply
Hire Desk Controller
Your Hire Services Ltd —York
- From £28,000 a year
- Full-time
- Microsoft Outlook
- Sales
- Customer service
- Free parking
Quick apply
11d
Sales Support Administrator - GP/GPL138
Generator Power Ltd —Normanton
- Full-time
- Microsoft Excel
- Administrative experience
- IT
- Annual leave
Quick apply
5d
Fleet and Transport Controller
Kelling Group Limited. —Leeds
- £28,250 a year
- Full-time
- Microsoft Outlook
- Organisational skills
- Communication skills
- Life insurance
- Referral programme
Quick apply
Logistics Coordinator
Yorkshire Water —Normanton
- Full-time
- Hybrid work
- Microsoft Excel
- Heavy lifting
- Microsoft Office
- Annual leave
- Flexible schedule
3d
Hire & Sales Coordinator
GAP Group —Bradford
- Full-time
- Microsoft Outlook
- Sales
- Customer service
Graduate Sales Consultant
Velo Recycling —Leeds
- £27,000 - £40,000 a year
- Full-time
- Sales
- Customer service
- University
Quick apply
12d
Hire Desk Manager
Chippindale Plant & Sales —Keighley
- £28,000 - £29,000 a year
- Sales
- Microsoft Office
- Analysis skills
Quick apply
Community Host / Leisure Assistant.
Vivify Venues —Wakefield
- £10.85 - £12.71 an hour
- In-person
- School
- Free parking
- Referral programme
Quick apply
Senior Operations Manager
Levels Above Site Services Ltd —Wakefield
- From £40,000 a year
- Full-time
- Management
- Continuous improvement
- In-person
- Free parking
Quick apply
13d
Head Of Sales
Chippindale Plant & Sales —Leeds
- £64,999 - £65,000 a year
- Hybrid work
- Sales
- Mentoring
- Construction
Quick apply
Lounge Manager
Elior UK —Yeadon
- £32,000 - £34,000 a year
- Weekend availability
- Hospitality
- Management
- Leadership
Quick apply
Community Host / Leisure Assistant
Vivify Venues —York
- £10.85 - £12.71 an hour
- In-person
- School
- Free parking
- Referral programme
Quick apply
Catering Assistant
Elior UK —Leeds
- Full-time
- Customer service
Quick apply
Head Chef
Elior UK —Yeadon
- £38,000 - £40,000 a year
- Full-time
- Hospitality
- Cooking
- Hotel
Quick apply
Plant Fitter
Howard Civil Engineering —Leeds
Workshop Fitter
Howard Civil Engineering —Leeds

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Customer Service / Hire Desk Coordinator

Buckhurst Plant Hire Limited
Leeds

Quick apply

Job details

Permanent | Full-time
2 days ago

Qualifications

Customer service
Facilities management
Logistics
Microsoft Office
Organisational skills
Contracts
IT
Communication skills

Full job description

Overview:

We are looking for an enthusiastic and motivated Customer Service / Hire Desk Coordinator to join our Leeds Depot. Customer Service / Hire Desk Coordinator to deliver excellent customer service and efficient hire desk operations by managing customer enquiries, coordinating equipment hires, ensuring accurate administration, and supporting smooth operational workflow. This role is key to providing a professional, responsive, and high‑quality experience for all customers.

Key Responsibilities:

Customer Service & Front‑Line Support

Act as the first point of contact for customer enquiries via phone, email, and in‑person.
Provide professional, friendly, and accurate information about products, services, hire availability, and pricing.
Build strong working relationships with customers to encourage repeat business.
Handle complaints or service issues promptly, escalating where necessary.

Hire Desk Coordination

Process hire requests, off‑hire instructions, extensions, and amendments.
Ensure the correct equipment is ordered, allocated, and available when required.
Liaise with the transport and operations team to schedule deliveries, collections, and service calls.
Maintain up‑to‑date knowledge of the hire fleet, accessories, and add‑on services.

Administration & Documentation

Create and maintain hire contracts, quotes, and customer records with accuracy.
Process purchase orders, delivery notes, collection notes, and all associated paperwork.
Ensure compliance with company policies, pricing structures, and hire terms.
Track contract end dates and proactively manage off‑hire processes.

Commercial Accountability

Provide accurate quotations in line with pricing matrices.
Upsell additional products or services where appropriate.
Assist with monitoring utilisation, shortages, and equipment availability to maximise revenue.
Support credit control by ensuring correct billing information and flagging overdue accounts.

Operational Support

Work closely with operations, service engineers, and logistics colleagues to resolve issues.
Communicate delays, shortages, or disruptions to customers proactively.
Ensure compliance with H&S procedures and legal requirements (e.g., LOLER, asset checks if relevant to your industry).

Requirements:

Essential

Strong customer service experience in a fast‑paced environment.
Previous experience in a hire desk, rental, depot, trade counter, or similar coordination role.
Excellent verbal and written communication skills.
Strong organisational skills with high attention to detail.
Proficient with IT systems (InspHire, Syrinx, CRM, hire systems, ERP, or Microsoft Office).
Ability to multitask and prioritise under pressure.
Problem‑solving mindset and confident decision-making.

Desirable:

Industry experience (plant hire, tool hire, equipment rental, construction, facilities management, logistics).
Knowledge of hire processes, contracts, and equipment categories.
Experience managing transport planning or scheduling.

Key Behaviours

Customer‑first attitude
Professional and courteous manner
Team player with collaborative approach
Reliability and strong work ethic
Proactive approach to problem‑solving
Calm under pressure
Strong ownership and accountability

Monday to Friday hours between 7am until 5pm

Permanent

Fulltime

Equality and Diversity Statement
We are committed to creating an inclusive workplace where everyone is treated fairly and with respect. We welcome applications from all individuals regardless of age, disability, gender identity, marriage and civil partnership status, pregnancy and maternity, race, religion or belief, sex, or sexual orientation, in line with the Equality Act 2010.

Work Location: In person

Quick apply

Refine Your Search

customer service / hire desk jobs in leeds, wyk

Customer Service / Hire Desk Coordinator

Service Controller

Service Desk Analyst - 1st Line

Breakdown Controller AHN

Hire Desk Controller

Sales Support Administrator - GP/GPL138

Fleet and Transport Controller

Logistics Coordinator

Hire & Sales Coordinator

Graduate Sales Consultant

Hire Desk Manager

Community Host / Leisure Assistant.

Senior Operations Manager

Head Of Sales

Lounge Manager

Community Host / Leisure Assistant

Catering Assistant

Head Chef

Plant Fitter

Workshop Fitter

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