remote services Work, Jobs in leeds (with Salaries)

Helpline Adviser
Scope —Leeds
- £25,563.66 a year
- Full-time
- Customer service
- Employee discount
2d
Customer Service Representative
Greens Holdings UK Limited —Otley
- From £28,080 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
Customer Support (UK)
Picklebet —Leeds
- Weekend availability
- Remote
- Customer service
- Communication skills
Quick apply
10d
Warehouse Operative
Greggs —Leeds
- £12.91 an hour
- Weekend availability
- Employee discount
Quick apply
14h
Assessment Officer
UK Coaching —Leeds
- £29,000 - £31,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Time management
- Work from home
- Life insurance
Quick apply
5d
Customer Service Case Assistant
PEXA Group —Leeds
- £25,000 - £26,750 a year
- Hybrid work
- Communication skills
Quick apply
5d
Service Desk Analyst - Tier I
ITA Group Inc —Wakefield
- £27,000 - £30,000 a year
- Full-time
- Computer Science
- Customer service
- Windows
Quick apply
5d
Income Officer
Encircle Housing —Leeds
- £30,160 a year
- Full-time
- Hybrid work
- Customer service
- No experience needed
- Administrative experience
- Work from home
- Employee discount
Quick apply
16h
Submissions Outreach Executive
Legal 500 —Leeds
- Hybrid work
- Microsoft Excel
Workforce Optimisation Analyst
Nexus Vehicle Rental —Pudsey
- From £30,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- Organisational skills
- Free parking
- Store discount
Quick apply
8d
Sales Assistant - Full Time
Atlas International ltd —Leeds
- Up to £30,000 a year
- Full-time
- Hospitality
- Customer service
- In-person
- Referral programme
Quick apply
Remote Services Pharmacist
Well Pharmacy —Leeds
- £25 an hour
- Monday to Friday
- Remote
- Management
- Employee discount
West Yorkshire Rape Crisis Partnership ISVA
West Yorkshire Rape Crisis Partnership —Leeds
- £28,611 an hour
- Full-time
- Hybrid work
Quick apply
Dispenser
Boots —Pontefract
- £13.92 - £16.64 an hour
- Weekend availability
- IT
- Employee assistance programme
- Employee discount
Claim Associate
Paddl —Wakefield
- £26,500 - £29,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Travel
- Organisational skills
- Health & wellbeing programme
- Annual leave
Quick apply
9d
Income Recovery Officer
Encircle Housing —Leeds
- £27,000 a year
- Full-time
- Hybrid work
- Work from home
- Employee discount
Quick apply
16h
Clerk to the Corporation
Greenhead College —Huddersfield
- £24,964.23 - £27,256.25 a year
- Part-time
- Hybrid work
- Microsoft Access
- In-person
- Employee assistance programme
- Gym membership
Quick apply
Sales Assistant
Mulberry —Leeds
- £13.45 an hour
- Part-time
- Sales
- Employee discount
Quick apply
Trainee CBT Therapist
Leeds Community Healthcare NHS Trust —Leeds
- £39,959 - £48,117 a year
- Annual leave
2d
Project Administrator
OHS Ltd —Leeds
- £25,776 - £27,000 a year
- Full-time
- Hybrid work
- Google Suite
- English
- Administrative experience
- Work from home
Quick apply
13d

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Helpline Adviser

Scope -
Leeds

Apply Now

Job details

Full-time
£25,563.66 a year
2 days ago

Benefits

Company pension
Discounted gym membership
Employee discount

Qualifications

Customer service

Full job description

Job details

Job reference

REQ004853

Date posted

01/06/2026

Application closing date

08/06/2026

Location

Leeds

Salary

£25,563.66 a year (full time)

Package

27 days holiday a year (full time equivalent) plus bank holidays, Excellent training and career development, Flexible, remote and hybrid working options, Pay progression at 6 months and 2 years Discounts at gyms, restaurants and more

Contractual hours

Job category/type

Full time

Helpline Adviser

Job description

1 in 4 of us in the UK are disabled and we are a diverse, proud, and vibrant community. We’re here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses.

Together we will be unstoppable. For more information go to www.scope.org.uk

Our Services team based in Leeds have an opening for a Helpline Adviser.

Permanent

Location: This role requires weekly attendance at Scope Leeds office (3 Brewery Wharf, Leeds, LS10 1JF) with the remaining days worked remotely.

The working pattern for this role will be agreed and will be varied over shift patterns between 9am to 6pm Monday to Friday and to include some Saturday working 10am to 6pm.

Closing date for applications: 11:59pm GMT, Monday 8 June 2026.

About the role

We are looking for a self-starter with the ability to prioritise their own workload whilst advising Scope’s helpline customers. To provide support to helpline customers, supporters and donors and Scope enquiry customers.

In this role, you will:

Provide consistent high-quality responses to enquiries received at Scope’s Helpline via telephone, email, live chat, our online community, and social networking channels, within set turnaround times.
Ensure that customers feel valued and are provided with information that is tailored to meet individual need, is accurate, up to date and accessible to them.
Provide excellent customer service with a friendly and empathetic manner.
Continually update your knowledge around disability issues and to share learning across the team, to offer an expert service to Scope’s customers.
Identify the correct person/department and efficiently transfer calls internally when customers ring with general enquiries.
Ensure that details of all enquiries are logged accurately on the customer database in a timely manner and that quality data and information is maintained.
Work within Scope’s policies relating to customer confidentiality and data protection.
Follow Scope’s policy and process around safeguarding and to make decisions regarding relevant customers as appropriate.
Promote Scope and its values around equality, inclusion and the social model of disability and to present a positive image of the organisation in all aspects of work.
Contribute to team meetings and discussions and to proactively contribute to the continued improvement of the service.

The successful candidate will be subject to an enhanced DBS check.

About you

To be successful in this role, you will have:

Demonstrable experience of providing advice and information.
Experience of working in a contact centre environment with a friendly and empathetic manner.
Excellent customer service skills and be able to communicate correctly to all of Scope’s internal and external customers.
Drive and enthusiasm to the role and be able to demonstrate that you care passionately about improving the lives of disabled people.

Please give examples in your application to show how you have these skills.

We also ask you to share how you support Scope’s values and our goal of a fair and equal future for disabled people.

Additional information

You must have the legal right to work in the UK to apply for this role. We cannot provide visa sponsorship.

Anonymised applications

We use an anonymised application process to support our commitment to equality, diversity and inclusion.
All applicants must submit an anonymised CV and complete a short online application form.

Our values

Pioneering, Courageous, Connected, Open, Fair.

We trust each other and give colleagues freedom to be creative, push boundaries, and change minds.

Our promise to disabled people

We are proud to be a charity that stands for disability equality. We welcome applications from disabled people and anyone with an impairment, condition, or access need. We want our team to reflect the communities we serve.

As a Disability Confident Leader, we promise to offer an interview to all disabled applicants who meet the essential requirements for the job. To do this, tick the box in your application to say you are applying under the Offer an Interview Scheme (this used to be called the Guaranteed Interview Scheme).

If you need any changes or support during the recruitment process, please email [email protected].

You can also find more details about asking for adjustments at interview on our website.

Important to know

You must meet all the essential requirements listed in the job description.
If lots of people apply, we may need to limit interviews to a fair number of disabled applicants who best meet the criteria.

Equality, Diversity and Inclusion (EDI)

EDI is a priority at Scope. We welcome applications from people of colour and other underrepresented communities. We aim to create a culture where everyone feels they belong, treating all with dignity and respect. As a disability equality charity, accessibility and inclusion come first. We listen, learn and continuously improve.

You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.

Benefits

27 days holiday plus bank holiday
Pay progression at 6 months and 2 years
Company pension
Excellent training and career development
Strong colleague networks (disability, race, LGBTQ+, gender, social mobility, carers, young people)
Wellbeing incentives, discounted gym membership, cycle-to-work scheme, and more
Long service awards and employee recognition awards

and what our colleagues say about Working at Scope | Disability charity Scope UK

One in four of us in the UK are disabled and we are a diverse, proud, and vibrant community. We’re here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses.

Together we will be unstoppable. For more information go to www.scope.org.uk

How to apply

Click the apply button to create an account and complete your application form.

#IND

Apply Now

Refine Your Search

remote services jobs in leeds

Helpline Adviser

Customer Service Representative

Customer Support (UK)

Warehouse Operative

Assessment Officer

Customer Service Case Assistant

Service Desk Analyst - Tier I

Income Officer

Submissions Outreach Executive

Workforce Optimisation Analyst

Sales Assistant - Full Time

Remote Services Pharmacist

West Yorkshire Rape Crisis Partnership ISVA

Dispenser

Claim Associate

Income Recovery Officer

Clerk to the Corporation

Sales Assistant

Trainee CBT Therapist

Project Administrator

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