Senior process Work, Jobs in Leicester, Eng (with Salaries)

Service Delivery Manager
Cameo —Barwell
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Computer networking
- IT
- In-person
- Life insurance
Quick apply
12d
Deputy Manager
We Change Lives —Leicester
- £41,999 - £42,000 a year
Quick apply
PMO Lead
Cameo —Leicester
- £45,000 - £55,000 a year
- Full-time
- Microsoft Excel
- Data analysis skills
- Organisational skills
- Life insurance
Quick apply
4d
Senior Performance Analyst
Leicestershire Police —Leicester
- £49,716 - £54,696 a year
- Full-time
- Mentoring
- Leadership
5d
Product Specialist (Life-Science)
Advanced Molecular Diagnostics Ltd —Nottingham
- £25,500 - £29,500 a year
- Part-time
- Software troubleshooting
- Customer service
- Bachelor's degree
Quick apply
14d
QHSE Manager
Building & Maintenance Services Ltd —Lutterworth
- £28,673.40 - £59,459.81 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
- Work from home
Quick apply
12d
School Administrator
Transforming Lives Educational Trust —Rugby
- £22,675.13 - £23,034.99 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health & wellbeing programme
- Gym membership
Quick apply
5d
Quality Manager
Wiltech Acoustics LTD —Loughborough
- £50,000 - £55,000 a year
- Full-time
- Analysis skills
- In-person
- Communication skills
- Free parking
- Employee discount
Quick apply
Deputy Manager - Leicester
We Change Lives —Leicester
- £42,000 a year
- Full-time
Quick apply
2d
Management Accountant
Gamtol Ltd —Gaddesby
- £45,000 - £50,000 a year
- Full-time
- CRM software
- Microsoft Excel
- Salesforce
- Sick pay
Quick apply
13d
Responsible Individual
Bayleaf Care —Leicester
- £69,200 an hour
- Full-time
- Organisational skills
- In-person
- Leadership
- Health & wellbeing programme
- Annual leave
Quick apply
3d
Night Shift Operations Manager
Tayto Group Limited —Corby
- £55,500 - £62,500 a year
- Full-time
- Management
- Continuous improvement
- In-person
- Free parking
- Sick pay
Quick apply
13d
Senior ECU Administrator
Leicestershire Police —Leicester
- £31,749 - £35,772 a year
- Part-time
- English
- Maths
- Organisational skills
5d
Operations Assistant
Halo Corporate Finance —Kettering
- £28,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- No experience needed
- Free parking
Quick apply
3d
Accountant
Sunrise Poultry Farms Ltd —Loughborough
- £40,000 - £55,000 a year
- Full-time
- Hybrid work
- English
- Analysis skills
- Travel
Quick apply
10d
Senior Pricing Analyst
Hastings Direct —Leicester
- Full-time
- Hybrid work
- SQL
- Analysis skills
- Python
- Annual leave
HR Business Partner
Leicestershire Police —Leicester
- £49,716 - £54,696 a year
- Full-time
- Mentoring
- IT
8d
Independent Reviewing Officer
Nottinghamshire County Council —Nottingham
- Part-time
- Supervising experience
- Care plans
- Communication skills
9d
Procurement Analyst
Nottingham University Hospitals NHS Trust —Nottingham
- £32,073 - £39,043 a year
- Full-time
Senior Business Development Manager - B2B
Speedel —Thurmaston
- £35,000 - £45,000 a year
- Full-time
- Hybrid work
- Sales
- Business development
- Communication skills
- Free parking
- Flexitime
Quick apply
4d

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Service Delivery Manager

Cameo -
Barwell

Quick apply

Job details

Full-time
£40,000 - £50,000 a year
12 days ago

Benefits

Company events
Life insurance
On-site parking

Qualifications

Technical support
Computer networking
IT
Root cause analysis
Communication skills
Negotiation

Full job description

Role Summary:

The Service Delivery Manager is a super important, high profile role. Fully responsible for managing, planning, and executing the delivery of all services to every customer, from start to finish. This job is absolutely key to the company's success and reputation because it directly controls how good, fast, and dependable our services are.

The number one priority for the Service Delivery Manager is to make sure all services are delivered as efficiently and reliably as possible. On top of that, they must consistently meet, and actively aim to beat, all Service Level Agreements (SLAs). This dedication goes beyond just sticking to the contract; it’s about making sure we always meet, and try hard to exceed, for our customers.

Key Responsibilities and Core Function:

Service Oversight and Customer First

Holds ultimate responsibility for the quality, consistency, and efficiency of all services delivered to customers. This includes managing the entire service lifecycle, from deployment and ongoing operation to continual improvement.

Collaboration:

Acts as the primary service contact, leading collaboration with a diverse set of stakeholders. This includes internal technical teams (e.g., engineering, operations), sales and account management,

Customer Relationship Management:

Serves as a senior point of escalation and strategic partner for customers, fostering strong relationships based on trust and demonstrated competence in service delivery.

Problem Resolution and Technical Translation:

The role demands a robust fusion of advanced technical expertise and sophisticated coordination capabilities. A core duty is the proactive ownership and resolution of service impediments, major incidents, and systemic issues. This involves the critical ability to analyse and translate complex, intricate IT challenges, performance metrics, and technical issues into clear, definitive, and understandable business resolutions and actionable plans for both technical and non-technical audiences.

Operational Excellence:

Drives continuous service improvement initiatives, focused on enhancing service delivery processes, optimising resource allocation, and implementing best practices for operational efficiency and customer satisfaction.

Essential Duties and Responsibilities

Service Delivery and Customer Relationship Management

Manage the comprehensive, end-to-end delivery of services to our customers, ensuring SLA adherence and customer first mindset
Cultivate and maintain robust relationships with key customers, serving as the principal point of contact for service related matters.
Establish and sustain strong, trusted relationships with customers through a deep understanding of their challenges, strategic business objectives, and technical requirements.
Coordinate and chair regular service review meetings and ad-hoc meetings with customers, Including monthly, quarterly and annual reviews.
Act as a critical intermediary between customers and internal technical escalation teams.
Identify opportunities for service enhancement and support implementing solutions
Proactively identify and mitigate operational risks, implementing robust strategies to minimise service disruption and uphold a customer first approach.
Data Analytics and Reporting
Monitor, manage, and formally report on Service Level Agreements (SLAs), ensuring performance metrics are clearly and accurately communicated to customers
Generate and maintain detailed service reports for customers
Financial awareness and financial tracking to support customer invoicing
Be proactive in seeking feedback on service and have an eye for growth and additional service opportunities

Problem-Solving and Process Improvement

Proactively identify and resolve service related challenges by conducting meticulous root cause analysis and implementing sustainable solutions.
Be the escalation point for customers and own the response with service first in mind
Collaborate with internal teams to ensure the effective delivery of services thereby meeting or exceeding customer demands.
Own Customer Service Improvement plans with clear actions on improvement initiatives.
Be proactive in collaborating with the wider business to deliver superior customer experiences.

Required Qualifications and Experience

Minimum of 2 years experience in an IT Service Management or dedicated Service Delivery Manager role, ideally within an IT or technology environment.
Proven ability to translate complex technical challenges and service performance data into clear, definitive business impacts and actionable solutions for executive stakeholders.
Exceptional written and verbal communication, negotiation, and presentation skills, with a focus on customer facing interactions.
Experience operating in a hybrid work model, requiring both office presence and onsite at customer locations.

Pay: £40,000.00-£50,000.00 per year

Benefits:

Company events
Life insurance
On-site parking

Work Location: In person

Quick apply

Refine Your Search

senior process jobs in leicester, eng

Service Delivery Manager

Deputy Manager

PMO Lead

Senior Performance Analyst

Product Specialist (Life-Science)

QHSE Manager

School Administrator

Quality Manager

Deputy Manager - Leicester

Management Accountant

Responsible Individual

Night Shift Operations Manager

Senior ECU Administrator

Operations Assistant

Accountant

Senior Pricing Analyst

HR Business Partner

Independent Reviewing Officer

Procurement Analyst

Senior Business Development Manager - B2B

I want to receive the latest job alerts for senior process in leicester, eng

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