Finance business Work, Jobs in Leyburn, Nyk (with Salaries)

Senior Customer Service Manager
Corporate Trade Supplies UK —Northallerton
- £45,000 - £50,000 a year
- Full-time
- CRM software
- Customer service
- ERP systems
Quick apply
2d
Fractional finance director/senior finance manager
Kingfisher Inns Ltd —Bedale
- Up to £400 a day
- Part-time
- Hybrid work
- Hospitality
- In-person
- Tax experience
- Free parking
- Work from home
Quick apply
3d
Assistant Finance Business Partner
ZIGUP —Darlington
- £30,000 - £35,000 a year
- Hybrid work
- Accounting
- Annual leave
- Employee discount
Quick apply
4d
Goods In Manager
Cawingredients Limited —Leeming Bar
- £64,000 a year
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Warehouse experience
- Free parking
- Bereavement leave
11d
Junior Project Planner
Ericsson —Darlington
- Microsoft Powerpoint
- Microsoft Excel
- English
5d
Accounts Assistant
Kirsty's —Harrogate
- Up to £30,000 a year
- Overtime
- Microsoft Excel
- In-person
- Free parking
Quick apply
4d
Steriles Business Change Lead
GlaxoSmithKline —Barnard Castle
- Full-time
- Engineering
- Programmable logic controllers
- Continuous improvement
12d
PMO Analyst
Bettys & Taylors Group —Harrogate
- £25,750 - £29,000 a year
- Full-time
- Hybrid work
- Analysis skills
- In-person
- Communication skills
- Employee discount
5d
Purchase Ledger Controller
NEOM Wellbeing —Harrogate
- Full-time
- Hybrid work
- IT
- Employee discount
Quick apply
ACCOUNT MANAGER
oleon —Northallerton
- Sales
- IT
Finance Manager
Build the Bandwagon —Harrogate
- £30,000 - £40,000 a year
- Part-time
- Microsoft Excel
- Management
- Presentation skills
- Flexitime
Quick apply
Finance & Administration Officer
Tees Rivers Trust —Darlington
- £28,000 a year
- Microsoft Office
- Organisational skills
- Communication skills
5d
DEPUTY GENERAL MANAGER
Grantley Hall —Grantley
- Hotel
- Leadership
- Communication skills
- Store discount
- Annual leave
Quick apply
PA to the Director. Retail Operations & Stock Management.
Porters —Harrogate
- £18,000 - £30,000 a year
- Part-time
- Analysis skills
- Data entry
- Organisational skills
- Employee discount
- Sick pay
Quick apply
4d
Office Operations Manager
GSC GRAYS —Colburn
- Organisational skills
2d
Graduate Management Trainee - Harrogate
Enterprise Mobility —Harrogate
- Full-time
- Sales
- Customer service
- Bachelor's degree
Accounts Assistant
The Crown Hotel —Harrogate
- Full-time
- Hospitality
- Microsoft Office
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
4d
Fleet Controller
Power T&D —Darlington
- Full-time
- Hybrid work
- Maintenance
- Organisational skills
- IT
Quick apply
Team Leader
Reed In Partnership —Harrogate
- £29,000 - £33,750 a year
- Full-time
- Management
- Psychology
- Business
- Annual leave
- Flexible schedule
Purchase Ledger Clerk
Ashcourt (Durham & Tees Valley) —Newton Aycliffe
- £30,000 a year
- Full-time
- Continuous improvement
- Driving
- Accounting

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Senior Customer Service Manager

Corporate Trade Supplies UK
Northallerton

Quick apply

Job details

Permanent | Full-time
£45,000 - £50,000 a year
2 days ago

Benefits

Company events
On-site parking

Qualifications

CRM software
Customer service
Supply chain
ERP systems
Six Sigma
Analysis skills
Project management
Continuous improvement
Business
Operations
Leadership

Full job description

Company Overview

Corporate Trade Supplies (CTS) is a leading provider of PPE, corporate branded clothing, and promotional products, dedicated to supporting businesses across the region with quality supplies and exceptional service. Our mission is to help companies enhance their brand presence while ensuring safety and professionalism.

Role Purpose

The Senior Customer Service Manager is responsible for leading and developing the customer service function to deliver an exceptional customer experience. The role oversees Service Performance and Continuous Improvement activities, ensuring customers receive accurate, timely and professional support throughout the entire customer journey.

The position plays a critical role in driving customer retention, operational efficiency, and service excellence while building strong relationships with key customers and internal stakeholders. This is a senior leadership role is responsible for the strategic and operational management of customer service, order management, and customer satisfaction activities, ensuring the organisation consistently delivers an outstanding customer experience while achieving business performance objectives.

Key Responsibilities

Customer Service Leadership

Lead, coach and develop the customer service and order management teams.
Establish a customer-centric culture focused on service excellence and continuous improvement.
Define departmental objectives, KPIs and performance standards.
Devise SOP and training to Implement best practice customer service
Drive employee engagement and foster a high-performing team environment.

Order Management

Drive order lifecycle efficiency from order receipt through to delivery and invoicing.
Manage order fulfilment performance, identifying and resolving issues proactively.
Collaborate with Sales, Supply Chain, Procurement, Operations and Finance teams to ensure customer requirements are met.
Develop processes to improve order accuracy, lead times and customer communication.

Customer Experience

Develop & implement strategies to improve customer satisfaction, loyalty and retention.
Manage customer feedback, complaints and service metrics.
Lead customer issue resolution and escalation management processes.
Conduct customer reviews and identify opportunities to enhance service delivery.
Drive Voice of Customer initiatives and implement action plans based on customer insights.

Operational Performance

· Monitor, analyse and report all key performance indicators to identify operational improvements of the following:

Customer Satisfaction (CSAT), Net Promoter Score (NPS), Order Accuracy, On-Time Delivery, Service Level Achievement, Complaint Resolution Time and Customer Retention

Stakeholder Management

Act as the senior point of contact for customer service escalations.
Build strong relationships with key customers and strategic accounts.
Partner with commercial teams to support customer growth initiatives.
Able to work across all departments with various stakeholders

Continuous Improvement

Lead customer service transformation and improvement projects.
Utilise data and analytics to drive informed decision-making and improvements
Identify opportunities for automation and process optimisation.
Support business change initiatives and customer experience programmes.

Skills & Experience

Essential

Significant experience in a customer operations leadership role.
Proven experience in order management and customer service functions.
customer experience and customer satisfaction methodologies.
Experience leading and developing high-performing teams.
Strong analytical and problem-solving skills.
Excellent communication and stakeholder management abilities.
Experience working with ERP and CRM systems.
Demonstrated success in delivering service improvement initiatives.

Desirable

Experience in retail, manufacturing, distribution, wholesale, or supply chain environments.
Knowledge of Lean, Six Sigma or continuous improvement methodologies.
Project management experience.
Degree-level qualification in Business, Operations, Customer Experience or related field.

Key Competencies

Strategic Thinking
Commercial Awareness
Decision Making
Problem Solving
Influencing & Negotiation
Continuous Improvement
Performance Management
Collaboration & Teamwork

Pay: £45,000.00-£50,000.00 per year

Benefits:

Company events
On-site parking

Experience:

Leadership: 5 years (required)
Customer service: 10 years (required)

Work Location: In person

Quick apply

Refine Your Search

finance business jobs in leyburn, nyk

Senior Customer Service Manager

Fractional finance director/senior finance manager

Assistant Finance Business Partner

Goods In Manager

Junior Project Planner

Accounts Assistant

Steriles Business Change Lead

PMO Analyst

Purchase Ledger Controller

ACCOUNT MANAGER

Finance Manager

Finance & Administration Officer

DEPUTY GENERAL MANAGER

PA to the Director. Retail Operations & Stock Management.

Office Operations Manager

Graduate Management Trainee - Harrogate

Accounts Assistant

Fleet Controller

Team Leader

Purchase Ledger Clerk

I want to receive the latest job alerts for finance business in leyburn, nyk

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