Team leader Work, Jobs in London, Eng (with Salaries)

Customer Experience Team Leader
SwiftSwitch —London
- £35,000 - £40,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Gym membership
Quick apply
Office Team Leader
Williams Lea —London
- £36,000 a year
- Full-time
- Management
- In-person
- Leadership
- Referral programme
Operations Team Leader
Ministry of Justice —London
- £32,483 - £50,000 a year
- Full-time
- Microsoft Powerpoint
- Presentation skills
- Leadership
- Annual leave
- Employee discount
5d
Customer Service Team Leader
Provide Care Solutions LTD —Greenford
- £43,000 a year
- Full-time
5d
Credit Control Team Leader
Bupa —London
- From £47,700 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Employee discount
- Gym membership
Quick apply
6d
Customer Support Team Lead
Flatpay —London
- English
- Leadership
Quick apply
1d
Contact Centre Team Leader
Premium Credit Limited —London
- Full-time
- Hybrid work
- Microsoft Office
- Travel
- Human resources
- Annual leave
- Employee assistance programme
7d
Team Leader
Flying Tiger Copenhagen —Westfield Stratford City
- Leadership
- Communication skills
Team Leader - London Liverpool Street
WHSmith Travel —London
- Weekend availability
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
2d
Concierge Team Leader
Mitie —London
- Full-time
- Customer service
- Microsoft Office
- IT
Cargo Clerical Team Leader UK
Swissport International AG —Heathrow
- £34,631.69 a year
- Weekend availability
- Customer service
- English
- Microsoft Office
Senior Sales Assistant / Team Leader (30hr) - Oxford Circus
Dr. Martens —London
- Part-time
- Sales
- Customer service
- Leadership
- Employee assistance programme
Quick apply
Online Team Leader
Morrisons —Croydon
- Annual leave
- Employee discount
Quick apply
Welcome Team Leader
IBIS —London
- Full-time
- Sales
- Customer service
- English
- Employee discount
Quick apply
Lead Worker - City Outreach Team
Thames Reach —London
- £37,750 a year
- Full-time
- Communication skills
- Time management
- Employee assistance programme
9d
Reception Team Lead
Portico Corporate Reception Management —London
- £38,136 a year
- Full-time
- Customer service
- Annual leave
- Life insurance
Quick apply
Team Leader
Change Grow Live —Newham
- £35,220.59 - £37,184.90 a year
- Management
- Annual leave
- Employee discount
2d
Team Leader
Home Bargains —London
- £32,032 - £35,032 a year
- Part-time
- Supervising experience
- Store discount
- Annual leave
Quick apply
6d
Security and Enforcement Team Leader
Amulet —Poplar
- £18.90 an hour
- English
- First Aid Certification
- In-person
- Annual leave
Quick apply
22h
CYP Bookings Team Leader - Remote
CareADHD —Canary Wharf
- £35,000 - £37,000 a year
- Monday to Friday
- Remote
- Supervising experience
- Leadership
- Communication skills
Quick apply

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team leader jobs near london, eng

Customer Experience Team Leader

SwiftSwitch -
London

Quick apply

Job details

£35,000 - £40,000 a year

Benefits

Gym membership

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Complaint handling
Microsoft Office
Mentoring
Telecommunication
Leadership
Communication skills

Full job description

Customer Experience Team Leader

About Us:

We’re a fast-growing utilities consultancy based in Shoreditch. Partnering with over 50 leading suppliers, we help businesses reduce their costs across energy, payments, telecoms, waste, and water.

As we scale, delivering a seamless and high-quality customer experience is critical to our success. We’re now looking for a Customer Experience Team Leader to support and develop our Customer Liaison team.

The Role:

This is a hands-on leadership role responsible for managing the day-to-day performance of our Customer Liaison Advisors.

You will act as the bridge between customers, suppliers, and internal teams, taking ownership of escalations, improving processes, and driving a culture of accountability and continuous improvement.

This role would suit someone with experience in utilities or a similar high-volume, customer-focused environment, who is confident leading a team.

What You’ll Do:

Lead, coach and develop a team of Customer Liaison Advisors, creating a high-performance and accountable team culture
Set clear expectations and KPIs, regularly reviewing performance and providing structured feedback and support
Act as the escalation point for complex customer issues, supporting your team to resolve challenges effectively
Support onboarding, training, and ongoing development of team members to improve capability and confidence
Oversee contract processing and submissions, ensuring accuracy, compliance, and deadlines are met
Build strong relationships with suppliers and internal teams to ensure a smooth customer journey
Identify recurring issues and implement process improvements to enhance team efficiency and customer experience
Ensure CRM accuracy, compliance and data protection standards are consistently maintained

Requirements

Requirements:

Previous experience in a customer service, customer experience, or liaison role (essential)
Experience managing or mentoring a team in a fast-paced environment (essential)
Experience within utilities, energy, telecoms, or a similar brokerage environment (beneficial but not essential)
Strong understanding of handling complaints, escalations, and customer journeys end-to-end
Excellent communication and interpersonal skills, with the ability to manage difficult conversations
Highly organised with strong attention to detail, particularly around contracts and processes
Confident using CRM systems and Microsoft Office (Excel, Outlook, Word)

Benefits

£35-40k basic salary per year (dependent on experience)
Supportive and collaborative team environment
Clear progression opportunities as the business continues to scale
Fun, sociable office environment in Shoreditch
Free gym membership, regular socials, and Christmas shutdown

Quick apply

Refine Your Search

team leader jobs in london, eng

Customer Experience Team Leader

Office Team Leader

Operations Team Leader

Customer Service Team Leader

Credit Control Team Leader

Customer Support Team Lead

Contact Centre Team Leader

Team Leader

Team Leader - London Liverpool Street

Concierge Team Leader

Cargo Clerical Team Leader UK

Senior Sales Assistant / Team Leader (30hr) - Oxford Circus

Online Team Leader

Welcome Team Leader

Lead Worker - City Outreach Team

Reception Team Lead

Team Leader

Team Leader

Security and Enforcement Team Leader

CYP Bookings Team Leader - Remote

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