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Head Concierge - London, W11
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Exceptional Resident Experience: Deliver the highest standards of customer service, creating a welcoming, professional and personalised experience for our…
£35,000 - £40,000 a year
Quick apply
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Comfort in a front-line role, engaging directly with guests and addressing their needs. A keen attention to detail, ensuring every guest interaction is…
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Head Concierge

The Clermont -
London

Quick apply

Job details

Full-time
£36,900 a year
2 days ago

Benefits

Cycle to work scheme
Company pension
Discounted gym membership
Employee discount
Paid volunteer time
Referral programme

Qualifications

Hospitality
Continuous improvement
Guest services

Full job description

Head Concierge

The Clermont Charing Cross

Contract: Full Time
Payment: Salaried
Salary: £36,900 per annum

Refresh and recharge in the heart of London's Charing Cross in our 4 star luxury hotel. This grand railway hotel is just a stone's throw from Trafalgar Square and the Strand. Enjoy the buzz of London's busy city streets, world class shopping and entertainment before returning to the peaceful haven of The Clermont Charing Cross.

What you’ll be doing

Are you a manager who places guests and your team at the center of your mission? Do you truly listen to their needs and adapt to ensure exceptional experiences? As the Guest Service Manager, you will take full responsibility for leading our Guest Services team, using your coaching skills, extensive knowledge of London, and passion for hospitality to foster a culture focused on what matters most to our guests.

Imagine arranging exclusive theatre tickets, thrilling helicopter rides, or a quiet dinner for two—you and your team will be known for transforming ordinary stays into extraordinary experiences. Together, you will create a welcoming environment that our guests love to talk about and return to time and again.

What you’ll bring

A genuine passion for delivering the highest levels of service, coupled with a desire to learn and grow
Comfort in a front-line role, engaging directly with guests and addressing their needs
Strong empathy and relationship-building skills that foster trust and rapport
An open, relaxed personality that naturally engages and connects with others
A keen attention to detail, ensuring every guest interaction is memorable
A demonstrable desire to pursue a career in hospitality, with a commitment to continuous improvement
Proven experience working effectively as part of a dynamic team in a fast-paced service environment

What you’ll get in return

As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests.

In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.

Career Development & Growth - We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.

Financial Wellbeing – You work hard, so we’ll always help your money work hard for you! Some of the great things you can take advantage of include:

Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it
Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you
Refer a Friend – Earn up to £1000 when friends join our team
Interest-Free Loans – Season ticket loans to make commuting easier

Mental & Physical Well-being - We’re here to support your well-being, whenever and wherever you need it.

On-Site Mental Health First Aiders
24/7 Employee Assistance Line – Free, confidential advice
Be Well Platform – Our Online fitness and wellness resources
Gym Discounts & Cycle to Work Scheme

Recognition & Community – We’re proud of everything we achieve, so we always celebrate our extraordinary team and culture.

‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition
Social & Seasonal Events – Fun, inclusive celebrations
People Council – A platform for every voice
Paid Volunteering Days – Give back to causes close to you

At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.

Quick apply

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Head Concierge

The Clermont Charing Cross

Contract: Full Time
Payment: Salaried
Salary: £36,900 per annum

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Head Concierge

The Clermont Charing Cross

Contract: Full Time Payment: Salaried Salary: £36,900 per annum

Contract: Full Time
Payment: Salaried
Salary: £36,900 per annum