Customer support Work, Jobs in Long Ashton, Som (with Salaries)

Project Manager
Mitel —Caldicot
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
9d
Customer Service and Sales Assistant
NextGen Talent —Bristol
- £575 - £650 a week
- Full-time
- Microsoft Word
- Hospitality
- Customer service
Quick apply
9d
Office Administrator
Freeways —Bristol
- £15,600 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- English
- Free parking
- Health & wellbeing programme
Quick apply
8d
Customer Service Advisor
National Express —Bristol
- £13.35 an hour
- Part-time
- Customer service
- English
- Communication skills
- Employee assistance programme
2d
Operational Customer Service Advisor
Bristol Water —Bristol
- £27,241.21 - £27,566.00 a year
- Part-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Customer Success Representative (Pro Clients)
Leafe —Bristol
- £25,000 - £30,000 a year
- Full-time
- Hospitality
- Health & wellbeing programme
- Annual leave
Quick apply
8d
Barista
Costa Limited —Bristol
- £13.12 - £14.12 an hour
- Part-time
- Fast casual restaurant
- Communication skills
- Employee discount
10d
Client Services Administrator
eXPD8 —Bristol
- £24,784.50 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Life insurance
- Referral programme
Customer Service Advisor - One Year Contract
Forth —Chepstow
- From £25,000 a year
- Hybrid work
- Customer service
- English
- Data entry
- Free parking
- Work from home
Quick apply
Gold Appraiser
GW Solutions AB —Cardiff
- £2,500 - £10,000 a month
- Full-time
- Microsoft Excel
- Customer service
- Analysis skills
- Paid training
Quick apply
7d
Administrator
Sirona care & health CIC —Bristol
- £25,760 - £27,476 a year
- Part-time
- Annual leave
6h
European Operations Administrator
Simarco —Bristol
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
Customer Service Advisor
Roper Rhodes —Bath
- £30,133.08 a year
- Full-time
- Bilingual
- Customer service
- English
- Health & wellbeing programme
- Employee assistance programme
Quick apply
9d
Retail Showroom Advisor
TILE MOUNTAIN LTD —Bristol
- £26,436.80 a year
- Weekend availability
- Sales
- Customer service
- In-person
- Employee discount
- Referral programme
Quick apply
Customer Service Advisor
Host Student Housing Limited —Bristol
- £13,500 a year
- Part-time
- Hospitality
- In-person
- Communication skills
- Employee assistance programme
- Life insurance
2d
Stock Controller/Administrator
The Albex Group —Bristol
- From £27,000 a year
- Full-time
- Analysis skills
- Organisational skills
- In-person
- Free parking
Quick apply
Customer Experience Agent
CitySprint —Bristol
- £26,811.20 a year
- Full-time
- Microsoft Office
- Communication skills
- Time management
- Annual leave
Quick apply
11d
Trade Counter Team Member
BBS Plumbing and Heating Supplies LTD —Bristol
- Full-time
- Customer service
- Microsoft Office
- Plumbing
- Free parking
- Employee discount
Quick apply
3d
Customer Service Underwriter
NFU Mutual —Bristol
- £25,000 a year
- Full-time
- Hybrid work
- Financial services
- Time management
- Annual leave
- Employee discount
8d
Restaurant - Team Member
Brewers Fayre —Bristol
- Up to £12.76 an hour
- Part-time
- No experience needed
- Restaurant
- Restaurant experience
- Employee discount
Quick apply
11d

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Project Manager

Mitel -
Caldicot

Apply Now

Job details

Full-time
9 days ago

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
PMP
Word processing
Computer networking
Organisational skills
Telecommunication
Computer skills
Microsoft Project
PRINCE2 Certification

Full job description

At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience.

Please take a moment to look over this opportunity and if interested, feel free to send us your application. If this is not the right opportunity for you, you can also sign up for Job Alerts by creating an account. This will give you a profile that you can use for all future applications, and you will be notified whenever a new position that matches your criteria becomes available.

Overview:

A Project Manager oversees the planning, execution, and completion of projects, ensuring they are delivered on time, within budget, and to the required quality standards.

The Project Manager (Technical) works to determine and manage project scope and timelines, identify and manage risks and dependencies, drive issues to resolution, schedule and facilitate meetings, provide status updates at the determined cadence and ensure an outstanding onboarding experience for telecommunications system installations.

The position also plays a key role for our Onboarding organization, working cohesively with our team to design, develop, and execute end user configurations and call routing for small to medium sized customers. This role requires ongoing interaction with internal and external parties and is essential to ensure the seamless delivery of services while delivering a world-class customer experience. The position will not have budgeting or supervisory responsibilities, however, will be held to forecast accuracy within 10% on a quarter over quarter basis.

Responsibilities:

Manage projects in accordance with contractual time, cost and quality requirements
Work with customers to identify requirements, project planning, evaluation and overall customer support
Responsible for scheduling and management of resources and delegation of tasks
Provide and execute on a detailed onboarding plan with customers
Set and meet critical onboarding deadlines with customers
Work on telecommunications system installations; typically for business in the SMB space.
Update and maintain internal customer record data base with all the information on customer orders for onboarding coordination and billing purposes
Working with clients to gather information and set up porting from their existing carriers, and develop secondary port solutions
Develop and implement call flow design to meet customer’s requirements
Ensure that call-flow programming and QA is completed leading up to customer go-live
Maintain an in‐depth understanding of Mitel’s capabilities, services and business impact points to effectively communicate within Mitel and to clients
Provide assistance to internal and external customers on how to use Mitel services/features
Conduct a post-deployment debriefing meeting with the customer to ensure the deployment has met all the customers expectation
Ensure custom solutions are documented for the Mitel Customer Success Team and Support teams, and ready to accept accountability for the customer after successful implementation
Resource for team members who work on other projects that may need additional assistance.
Follow project management guidelines and procedures to attain individual and team wide Net Promoter Score.

Requirements:

Experience in telecommunications and call-flow
Experience with porting telephone numbers
Basic networking knowledge
Must possess excellent computer skills including spreadsheet knowledge, and word processing. Windows based software and Excel required. Experience in Microsoft Word, Excel, PowerPoint, and MS Project preferred
Exceptional interpersonal skills, excellent written and verbal communications skills
Naturally inclined to exceed expectations and provide outstanding customer service (both internally and externally)
Be passionate about your work and maintain a calm demeanor in difficult situations
Excellent organizational skills
Attention to detail

Additional Skills (Advantageous):

Prince2 or PMP (Project Management Professional) qualification

#LI-DD1

For more information, visit Why Mitel or follow us on LinkedIn here.

Mitel is committed to achieving workforce diversity and creating an inclusive working environment. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.

Apply Now

Refine Your Search

customer support jobs in long ashton, som

Project Manager

Customer Service and Sales Assistant

Office Administrator

Customer Service Advisor

Operational Customer Service Advisor

Customer Success Representative (Pro Clients)

Barista

Client Services Administrator

Customer Service Advisor - One Year Contract

Gold Appraiser

Administrator

European Operations Administrator

Customer Service Advisor

Retail Showroom Advisor

Customer Service Advisor

Stock Controller/Administrator

Customer Experience Agent

Trade Counter Team Member

Customer Service Underwriter

Restaurant - Team Member

I want to receive the latest job alerts for customer support in long ashton, som

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