Alarm system & access Work, Jobs in Lytham St. Annes, Lan (with Salaries)

1st Line Technical Support Engineer
Audiebant Ltd —Preston
- From £24,500 a year
- Full-time
- Computer networking
- IT
- Linux
- Free parking
Quick apply
1d
Head of Stage (Deputy Technical Manager)
ATG Entertainment Limited —Liverpool
- £45,843.69 a year
- Full-time
- Carpentry
- Management
- Computer literacy
Switchboard Operator
East Lancashire Hospitals NHS Trust —Blackpool
- £25,760 - £27,476 a year
- Part-time
- Annual leave
4d
Mobile Technician
Veolia Energy & Utility Services UK Limited —Preston
- £40,000 - £46,000 a year
- Monday to Friday
- Maintenance
- Programmable logic controllers
- Driving
- Annual leave
- Employee discount
Quick apply
Operations Coordinator
TRADEBE —Heysham
- Organisational skills
- Communication skills
- Time management
- Employee discount
10d
Estates Operative
Blackpool & the Fylde College —Bispham
- £26,569 a year
- Free parking
- Annual leave
Door Supervisor
Elevate Protection Services —Preston
- £14 - £18 an hour
- Part-time
- Military
- Communication skills
- Free parking
Quick apply
11d
Compliance & Facilities Agent
Your Housing Group —Liverpool
- £25,000 - £26,184 a year
- Full-time
- Communication skills
- School
- Annual leave
- Employee discount
Quick apply
3d
Shift Electrician
Blackpool Teaching Hospitals NHS Foundation Trust —Blackpool
- £27,831 - £43,741 a year
- Full-time
3d
SALES EXECUTIVE
Verisure Services (UK) Limited —Preston
- £3,800 - £6,000 a month
- Full-time
- Sales
Quick apply
Head of Maintenance
ATG Entertainment Limited —Liverpool
- £36,000 a year
- Full-time
- Carpentry
- Hospitality
- Microsoft Outlook
2d
Business Admin Lead
Positive Futures —Liverpool
- £30,000 - £35,000 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Health & wellbeing programme
Quick apply
3d
Health and Safety Coordinator
Matalan —Liverpool
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
Quick apply
6d
Assistant Manager or Aspiring manager In GP Surgery
Primrose Bank Medical Centre & Ewood Medical Centre —Blackburn
- £28,275 - £31,200 a year
- Part-time
- Management
- GP surgery experience
- Supervising experience
- Free parking
Quick apply
Loss Prevention Administrator - Nights
Home Bargains —Liverpool
- £27,069.48 a year
- Night shift
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Store discount
- Employee assistance programme
Quick apply
6d
Multi-Site Security Officer (Corporate CCTV Controller)
Anchor Group Services —Liverpool
- Weekend availability
- Contracts
- Employee assistance programme
6d
Building Services Officer (BSO)
Hugh Baird College —Liverpool
- £23,194.48 a year
- 8 hour shift
- Maintenance
- University
- Organisational skills
- Free parking
- Employee discount
Quick apply
9d
Medical Receptionist
Bradshaw Medical Centre —Wigan
- £13.15 an hour
- Full-time
- Customer service
- Administrative experience
- Typing
Quick apply
2d
Security Officer
ABM UK —Skelmersdale
- £12.71 an hour
- Part-time
- Communication skills
- Employee discount
Quick apply
Fire & Security Engineer
Guide Security Services Ltd —Darwen
- £34,000 - £40,000 a year
- Full-time
- Microsoft Office
- IT
- Employee discount
- Referral programme
Quick apply
9d

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1st Line Technical Support Engineer

Audiebant Ltd
Preston

Quick apply

Job details

Permanent | Full-time
From £24,500 a year
1 day ago

Benefits

Free parking
Casual dress
Company pension
Company events
On-site parking

Qualifications

Technical support
Computer networking
DNS
Mac OS
IT
Linux
Communication skills
Shell Scripting
Help desk

Full job description

About Audiebant Limited

Audiebant Limited is the UK's leading provider of audio and visual communication solutions, specialising in Mass Communication Zoned solutions for critical incidents, lockdowns, and everyday communication. With over 30 years of expertise, we serve the Education, NHS, Corporate and Local Government sectors, offering market-leading software and systems for public sector communications.

We are currently seeking a motivated and experienced 1st Line Technical Support Engineer to join our dynamic IT team in Kirkham, Lancashire. This role is office based, and essential to supporting our clients, resellers and distributors with bespoke software solutions while contributing to the ongoing growth and success of the business.

About the Role

As a Level 1 Technical Support Engineer you are the first point of contact for customers, installers and partners who need help with our systems. You will log, triage and resolve incoming support requests, handle straightforward technical issues end-to-end, and escalate more complex problems to our second-line and engineering teams. A significant part of the role is telephone communication, both inbound and outbound — taking incoming calls and proactively calling customers to progress tickets, gather information, walk them through fixes and follow up on open issues. Working from our Kirkham office, you will help keep customers' communication systems running reliably and ensure every request is handled promptly and professionally.

Because our systems are relied upon in genuine emergencies, this can be a high-pressure, fast-paced environment. You will need to stay calm, focused and methodical when incidents are urgent and customers are anxious for a resolution.

Key Responsibilities

Own the first response — act as the initial point of contact for customer queries received by phone, email and through our helpdesk portal, ensuring every ticket is acknowledged promptly, and i9n line with our SLA policies.
Handle calls, inbound and outbound — take incoming customer calls and proactively phone customers to progress and resolve tickets, gather diagnostic detail, talk them through fixes and follow up on open issues; confident, frequent telephone contact is a core part of the day.
Log and triage — accurately record, categorise and prioritise incidents and service requests in our helpdesk system (Zoho Desk), capturing the detail needed for a quick resolution.
Troubleshoot — diagnose and resolve first-line hardware, software, network and configuration issues across our audio, screen, mobile and outdoor communication products.
Guide customers — walk users through setup, configuration and everyday use of the platform, providing clear, jargon-free instructions remotely.
Escalate effectively — identify issues that need second-line or engineering input and hand them over with full, well-documented context.
Meet SLAs — manage your ticket queue to agreed response and resolution targets, keeping customers updated throughout.
Support deployments — assist with remote testing, system checks and post-installation configuration alongside the field and projects teams.
Maintain knowledge — create and update knowledge-base articles, FAQs and internal notes so common issues can be resolved faster.
Champion the customer — recognise recurring problems and feed insight back to the wider team to improve products and processes.

Skills & Experience

Essential

A genuine interest in technology and a natural problem-solving mindset.
Excellent communication skills — able to explain technical concepts clearly and patiently to non-technical users.
A confident, professional telephone manner and genuine willingness to spend much of the day on calls, both inbound and outbound.
Strong initiative and a self-starting attitude — we don't have a set process for everything, so you must be comfortable troubleshooting from first principles, researching and teaching yourself, and finding answers independently.
The composure to stay calm, empathetic and methodical in a high-pressure, time-critical environment.
Good working knowledge of Windows, common networking concepts (IP, DNS, connectivity basics) and general IT troubleshooting.
Well organised, with the ability to prioritise and manage multiple tickets at once.
A team player who is reliable, accountable and keen to learn.
Right to work in the UK and able to work on-site in Kirkham full-time.

Desirable

Previous experience in a technical support, service desk or helpdesk role.
Familiarity with helpdesk / ticketing tools (e.g. Zoho Desk) and remote-support software.
Good working knowledge of the Linux command line — comfortable navigating the filesystem, checking logs, running diagnostics and using common commands to troubleshoot systems.
Exposure to audio-visual, PA/voice-alarm, CCTV, access-control or networked hardware systems.

Personal Attributes

Customer-focused, patient, and professional
Calm under pressure with a problem-solving mindset
Reliable, punctual, and well-organised
Eager to learn and take ownership of tasks
Team-oriented with a positive and proactive attitude

Why Join Audiebant?

Work with cutting-edge technology and specialist hardware
Gain hands-on experience with Linux systems and audio technology
Be part of a supportive, knowledgeable IT team
Structured training and development opportunities
A role with genuine career progression in technical support and IT

Ready to Join Us?

If you are passionate about IT support and eager to make an impact in an innovative company, we would love to hear from you. Take the next step in your career with Audiebant Limited today!

Apply now and become part of a forward-thinking team that’s shaping the future of communication solutions for the public sector.

Job Types: Full-time, Permanent

Pay: From £24,500.00 per year

Benefits:

Casual dress
Company events
Company pension
Free parking
On-site parking

Ability to commute/relocate:

Preston PR4 2SH: reliably commute or plan to relocate before starting work (required)

Experience:

Technical support: 1 year (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

alarm system & access jobs in lytham st. annes, lan

1st Line Technical Support Engineer

Head of Stage (Deputy Technical Manager)

Switchboard Operator

Mobile Technician

Operations Coordinator

Estates Operative

Door Supervisor

Compliance & Facilities Agent

Shift Electrician

SALES EXECUTIVE

Head of Maintenance

Business Admin Lead

Health and Safety Coordinator

Assistant Manager or Aspiring manager In GP Surgery

Loss Prevention Administrator - Nights

Multi-Site Security Officer (Corporate CCTV Controller)

Building Services Officer (BSO)

Medical Receptionist

Security Officer

Fire & Security Engineer

I want to receive the latest job alerts for alarm system & access in lytham st. annes, lan

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