Customer relations Work, Jobs in Lytham St. Annes (with Salaries)

Customer Relations Assistant - General Purpose Relief
Northern Trains —Blackpool
- £23,970 - £29,159 a year
- Overtime
- Customer service
- IT
- Communication skills
- Employee assistance programme
- Employee discount
2d
Customer Relations Assistant
Northern Trains —Lea Town
- £23,970 - £29,159 a year
- Overtime
- Customer service
- IT
- Communication skills
- Employee assistance programme
- Employee discount
2d
HR Advisor
Inspired —Kirkham
- Full-time
- Remote
- Microsoft Excel
- Analysis skills
- Travel
- Life insurance
7d
Customer Service Advisor
BPO GLOBAL INTERIM MANAGEMENT LTD —Liverpool
- £14 - £17 an hour
- Full-time
- Bilingual
- Customer service
- No experience needed
- Free parking
- Health & wellbeing programme
Quick apply
1d
Household Waste Recycling Centre Operative | Part time | Environmental Education Centre | Fylde - Lytham St Annes, Lancashire
Lancashire County Council —Lytham St. Annes
- £25,949 - £25,989 a year
- Part-time
- Customer service
21h
Intake Supervisor
Dunbia —Preston
- Full-time
- Microsoft Excel
- English
- Organisational skills
7d
Administrative Assistant
Lancaster University —Lancaster
- £26,093 a year
- Weekend availability
- University
2d
Employee Relations Operations Administrator
Select Engineering —Liverpool
- £23.60 an hour
- Call to connect
- Data analysis skills
- Organisational skills
- Communication skills
- Employee assistance programme
9d
HR Advisor
Tandem Bank —Blackpool
- Up to £40,000 a year
- Monday to Friday
- Hybrid work
- Human resources
- Financial services
- Communication skills
- Annual leave
- Employee discount
Quick apply
9d
Alumni Relations Coordinator
Liverpool John Moores University —Liverpool
- £26,707 - £31,236 a year
- Full-time
- Administrative experience
- Organisational skills
- IT
- Annual leave
14d
Business Development Specialist
Spire Healthcare —Blackpool
- Weekend availability
- Sales
- Travel
- Communication skills
- Free parking
- Annual leave
6d
Customer Service Receptionist
Thomas Hardie Commercials Ltd —Preston
- £35,687.04 a year
- Rotating shift
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Sick pay
Quick apply
5d
Policy Enforcement Officer | Full time | Farington, Lancashire
Lancashire County Council —South Ribble
- £28,142 - £32,061 a year
- Weekend availability
- Analysis skills
- Communication skills
Administrative Assistant/Legal Assistant
Forbes Solicitors —Preston
- Full-time
- Microsoft Outlook
- Word processing
- Administrative experience
- Annual leave
- Employee discount
6d
HR Administrator
JN Civils Ltd —Preston
- £27,000 a year
- Full-time
- Civil engineering
- Microsoft Office
- Human resources
- Free parking
Quick apply
1d
Project Officer
Your Housing Group —St Helens
- £25,407 a year
- Full-time
- Annual leave
- Employee discount
Quick apply
1d
Client Project Coordinator
Parkingeye Limited —Coppull
- £24,879.84 a year
- Full-time
- Sales
- Customer service
- English
Quick apply
Sales Support
Key Group —Preston
- Part-time
- Communication skills
9d
Supply Chain Administrator
The Very Group —Liverpool
- Full-time
- Hybrid work
- Employee discount
Quick apply
1d
Shift Operations Manager - 12 month FTC
Fox's Burton's Companies —Blackpool
- Bakery
- Continuous improvement

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Customer Relations Assistant - General Purpose Relief

Northern Trains -
Blackpool

Apply Now

Job details

Full-time
£23,970 - £29,159 a year
2 days ago

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Free or subsidised travel
Employee discount
Car scheme

Qualifications

Customer service
IT
Communication skills

Full job description

Job Title: Customer Relations Assistant - General Purpose Relief

BUSINESS FUNCTION: Customer & Commercial - Stations

SALARY: £23,970 during your first 6 months of training, this will then rise to £29,159, Plus aggregation/IUP Allowance (Where Applicable),Plus overtime opportunities, Plus mileage allowance (where applicable)

Grade: RSA

ROLE TYPE: Customer Service

LOCATION: Blackpool - Covering Poulton, Kirkham & Wesham, Morecambe & St Annes on the sea

HOURS: Full Time

Are you passionate about people and love helping others? We’re on the lookout for a Customer Relations Assistant at Blackpool to join our dedicated Station Teams across the West Region.

As the face of Northern, you'll provide essential support and information to our customers, ensuring their journey is smooth from start to finish.

If you thrive in a role where every day is different, love solving problems, and enjoy being part of a friendly and supportive team — we’d love to hear from you!

What You’ll Be Doing

Be the go-to person for customer advice on journey times, service delays, tickets, fares, and reservations
Ensure our stations remain safe, clean, and welcoming at all times
Ticket Sales & Issuing
Handle challenging or complex customer queries with confidence and care
Maintain compliance through internal checks and procedures
Passenger Assistance support
Oversee ticketing, stores, and leaflet stock levels
Manage station finances, including cash handling and preparing for banking
Provide vital support during service disruption to minimise customer impact
Ensure all station promotional materials are accurate and up to date

About you

A genuine passion for delivering exceptional customer service
Excellent communication skills, both written and verbal
Strong IT literacy and the ability to learn new systems
Confidence to work independently and handle responsibility
Willingness to work shifts, including evenings and weekends, with flexibility around rosters that can change up to 48 hours prior (including location)
Commitment to working as part of a General Purpose Relief (GPR) team — covering multiple stations on your line of route
A Guaranteed Sunday Rest Day (GPR) – unless rostered to work that day

What’s in it for you?

At Northern, we don’t just value our people - we go the extra mile to support them. Here’s a taste of what you can look forward to:

Free Travel: Unlimited free travel for you, your partner, and your dependents on Northern services. Plus up to 75% discount on other networks in the UK and Europe.
Generous Pension Scheme: We top up your contributions by 1.5 times.
Enhanced Family Benefits: We offer 9 months of full pay for maternity leave and 2 weeks for paternity leave.
Cycle to Work Scheme: Save up to 42% on a bike and spread the cost.
Electric Car Scheme: Lease a brand new electric or plugin hybrid car.
Exclusive Discounts: From shopping to wellbeing, Northern Perks has you covered.
Employee Assistance Programme: 24/7 support for family, lifestyle, and more.
Training and Career Development: We offer tailored training to our colleagues and opportunities to gain recognised qualifications. Plus enhanced career pathways no matter what part of the business you’re in.
Recognition: We know how important it is to show how much we appreciate our people. That’s why we have our Northern Lights and Northern Sparks Awards, recognising and celebrating brilliance every day.

We may close this role early if we receive high volumes of applications, so don’t delay — apply today!

However, if you miss the application window for this particular role, please keep checking back for other opportunities. We are always on the lookout for great people to join the Northern Team!

Why Northern? We’re more than just a train operator. We’re the heartbeat of the North - connecting communities, creating opportunities, and driving sustainable growth. With 2,500 trains running daily, we’re on a mission to improve rail travel and enhance the customer experience while protecting the environment. Back in 1825, the first passenger train set off in the North of England, after which rail quickly spread across the globe - and this year, we’re celebrating 200 years of the modern railway. As we look back on the historic events that led us here, we also look towards the future as we move into the era of Great British Rail. Join us at this pivotal moment in rail history and play your part in our journey.

A place for everyone The best journeys happen when everyone feels welcome on board. At Northern, we don’t just move people from A to B - we’re building a team where everyone feels they belong. Our talent team can make reasonable adjustments to the process if that’s something you need. We're also a Level 2 Disability Confident employer, so if you meet the minimum criteria for the role, we’ll always offer an interview. We automate parts of our screening process to remove any unconscious bias and to make sure every application is treated fairly. All successful offers will be subject to a DBS check and a medical assessment. No matter your background, experience, or whether you call it a bap, barm, or cob… there’s a place for you here in the railway.

Apply Now

Refine Your Search

customer relations jobs in lytham st. annes

Customer Relations Assistant - General Purpose Relief

Customer Relations Assistant

HR Advisor

Customer Service Advisor

Household Waste Recycling Centre Operative | Part time | Environmental Education Centre | Fylde - Lytham St Annes, Lancashire

Intake Supervisor

Administrative Assistant

Employee Relations Operations Administrator

HR Advisor

Alumni Relations Coordinator

Business Development Specialist

Customer Service Receptionist

Policy Enforcement Officer | Full time | Farington, Lancashire

Administrative Assistant/Legal Assistant

HR Administrator

Project Officer

Client Project Coordinator

Sales Support

Supply Chain Administrator

Shift Operations Manager - 12 month FTC

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