Floor staff & birthday host Work, Jobs in Matching, Ess (with Salaries)

Floor Staff & Birthday Host
New Meta Gaming Arena —London
- £10 - £13 an hour
- Weekend availability
- Hospitality
- Customer service
- English
- Store discount
- Employee discount
Quick apply
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MR PORTER LONDON - Guest Relations & Reservations Manager
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Floor Staff & Birthday Host

New Meta Gaming Arena
London

Quick apply

Job details

Zero hours contract
£10 - £13 an hour
2 days ago

Benefits

Casual dress
Store discount
Discounted or free food
Employee discount
On-site parking

Qualifications

Hospitality
Customer service
Barista experience
English
Certificate of higher education
Bartending
Communication skills

Full job description

About Us:
New Meta Gaming Arena is a premier gaming café and esports venue in North London, offering over 40 high-end gaming stations, private rooms, and a dedicated streaming pod. We host social events, tournaments, watch parties, and children's and group birthday parties, providing a vibrant community space for gamers of all levels.

Position Overview:
We are seeking enthusiastic and customer-focused individuals to join our team as Floor Staff & Birthday Hosts. Reporting directly to the Floor Operations Manager, you will be the face of New Meta — assisting guests with gaming equipment, running fun and memorable birthday parties, maintaining the facility's cleanliness and organisation, and delivering exceptional customer service to enhance the overall guest experience.

Key Responsibilities — Floor Staff:

Greet and welcome guests upon arrival, providing information about our gaming experiences and services.
Assist guests with the proper use of gaming equipment, ensuring safety protocols are followed.
Maintain cleanliness and organisation of the facility, including resetting gaming stations and common areas.
Monitor guest activity to ensure adherence to facility rules and promptly address any issues or concerns.
Collaborate with team members and report to the Floor Operations Manager to facilitate smooth operations during events and peak hours.
Handle guest inquiries and provide solutions to enhance customer satisfaction.
Assist in restocking and organising merchandise or concessions as needed.

Key Responsibilities — Birthday Host:

Host and lead birthday parties and group bookings, keeping guests engaged, energised, and entertained throughout.
Set up and reset private rooms and party areas before and after each booking, including decorations, seating, and gaming stations.
Guide party guests (including children and teens) through games and activities, ensuring everyone is included and having fun.
Coordinate party timings — gaming sessions, food, cake, and any add-ons — to keep bookings running smoothly and to schedule.
Serve and manage party food and beverages, following food hygiene and safety standards.
Liaise with parents, organisers, and the booking team to make sure each party's requirements are met.
Handle any issues calmly and professionally to keep the celebration positive.

Qualifications:

Previous experience in customer service, hospitality, or events is preferred.
Experience hosting parties, working with children, or running group activities is a strong advantage.
Strong interpersonal and communication skills, with a confident, outgoing personality.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Basic understanding of gaming and esports is required.
Must be able to stand for extended periods and perform light physical activities, such as cleaning and organising.
Flexible availability, including evenings, weekends, and holidays, to accommodate peak business hours and party bookings.
A DBS check may be required for roles involving work with children.

Benefits:

Competitive hourly wage.
Opportunities for advancement within the company.
Casual dress.
Discounted food.
Employee discount on gaming sessions, food, beverages, and store merchandise.
A fun and dynamic work environment with a passionate team.

Shift: Day shift, Night shift
Work days: Monday to Friday, with weekend availability necessary
Ability to commute/relocate: London N1 1QP — reliably commute or plan to relocate before starting (required)
Education: Certificate of Higher Education (preferred)
Work authorisation: United Kingdom (required)
Work Location: In person

Pay: £10.00-£13.00 per hour

Benefits:

Casual dress
Discounted or free food
Employee discount
On-site parking
Store discount

Shift:

Day shift
Night shift

Work days:

Monday to Friday
Weekend availability

Ability to commute/relocate:

London N1 1QP: reliably commute or plan to relocate before starting work (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

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