Project manager – brand Work, Jobs in Middlesbrough (with Salaries)

Senior Customer Service Manager
Corporate Trade Supplies UK —Northallerton
- £45,000 - £50,000 a year
- Full-time
- CRM software
- Customer service
- ERP systems
Quick apply
2d
Digital Marketing Manager
MBH Distribution —Stockton-on-Tees
- £50,000 - £60,000 a year
- Full-time
- Analysis skills
- Project management
- Communication skills
- Free parking
- Employee discount
Quick apply
2d
Development Manager
Thirteen —Middlesbrough
- £59,083 a year
- Call to connect
- Hybrid work
- Communication skills
- Negotiation
- Annual leave
4d
Event Delivery Manager
Holdham Group —Durham
- £30,000 - £35,000 a year
- Weekend availability
- Hospitality
- Management
- Microsoft Office
Quick apply
5d
Investment Works Project Manager (Post Contract)
Thirteen —Middlesbrough
- £62,593 a year
- Call to connect
- Hybrid work
- Project management
- Annual leave
4d
Senior Development Manager
Thirteen —Middlesbrough
- £65,880 a year
- Call to connect
- Hybrid work
- Communication skills
- Negotiation
- Annual leave
4d
Content Creator
MBH Distribution —Stockton-on-Tees
- £30,000 - £40,000 a year
- Full-time
- Social media management
- Organisational skills
- AI
- Free parking
- Employee discount
Quick apply
2d
Advertising & Marketing Manager
LuckyLots Leisure —Stockton-on-Tees
- £14.50 an hour
- Part-time
- Microsoft Excel
- English
- Microsoft Office
- Free parking
- Work from home
Quick apply
2d
Assistant Development Manager
Thirteen —Middlesbrough
- £43,798 a year
- Call to connect
- Hybrid work
- Microsoft Office
- Communication skills
- Negotiation
- Annual leave
4d
Brand Ambassador & Partnerships Executive (Content Creator)
Z Group —Teesside
- £500 - £1,500 a week
- Part-time
- Hybrid work
- Sales
- Social media management
- In-person
- Profit sharing
- Gym membership
Quick apply
Senior General Manager
The Auckland Project —Bishop Auckland
- £55,000 - £60,000 a year
- Weekend availability
- English
- Hotel
- In-person
- Free parking
- Store discount
Quick apply
2d
Business Analyst
Thirteen —Middlesbrough
- £47,665 a year
- Call to connect
- Hybrid work
- Communication skills
- Annual leave
4d
Department Manager
Durham University —Durham
- £47,389 - £56,535 a year
- Full-time
- Doctoral degree
- Administrative experience
- Project management
- Annual leave
- Employee assistance programme
11d
Marketing Executive
LuckyLots Leisure —Stockton-on-Tees
- £12.21 an hour
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Social media management
- Work from home
Quick apply
2d
Development Manager / Surveyor
Sewell Group —Stockton-on-Tees
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
Quick apply
Wellbeing Coordinator
Plawsworth and Kimblesworth Community Centre and Recreation Ground —Gateshead
- £15 an hour
- Part-time
- Supervising experience
- First Aid Certification
- In-person
- Free parking
Quick apply
4d
Innovation Manager
MOGUNTIA FOOD GROUP AG —Hetton le Hole
- Project management
- Continuous improvement
Hotel General Manager
The Auckland Project —Bishop Auckland
- £40,000 - £45,000 a year
- Weekend availability
- English
- Hotel
- Supervising experience
- Free parking
- Store discount
Quick apply
2d
Senior Commercial Procurement Category Manager
Glanbia Foods —Middlesbrough
- Engineering
- Master's degree
- Bachelor's degree
- Employee discount
Operations Shift Manager
Glanbia Foods —Middlesbrough
- Computer literacy
- Continuous improvement
- Employee discount

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project manager – brand jobs near middlesbrough

Senior Customer Service Manager

Corporate Trade Supplies UK
Northallerton

Quick apply

Job details

Permanent | Full-time
£45,000 - £50,000 a year
2 days ago

Benefits

Company events
On-site parking

Qualifications

CRM software
Customer service
Supply chain
ERP systems
Six Sigma
Analysis skills
Project management
Continuous improvement
Business
Operations
Leadership

Full job description

Company Overview

Corporate Trade Supplies (CTS) is a leading provider of PPE, corporate branded clothing, and promotional products, dedicated to supporting businesses across the region with quality supplies and exceptional service. Our mission is to help companies enhance their brand presence while ensuring safety and professionalism.

Role Purpose

The Senior Customer Service Manager is responsible for leading and developing the customer service function to deliver an exceptional customer experience. The role oversees Service Performance and Continuous Improvement activities, ensuring customers receive accurate, timely and professional support throughout the entire customer journey.

The position plays a critical role in driving customer retention, operational efficiency, and service excellence while building strong relationships with key customers and internal stakeholders. This is a senior leadership role is responsible for the strategic and operational management of customer service, order management, and customer satisfaction activities, ensuring the organisation consistently delivers an outstanding customer experience while achieving business performance objectives.

Key Responsibilities

Customer Service Leadership

Lead, coach and develop the customer service and order management teams.
Establish a customer-centric culture focused on service excellence and continuous improvement.
Define departmental objectives, KPIs and performance standards.
Devise SOP and training to Implement best practice customer service
Drive employee engagement and foster a high-performing team environment.

Order Management

Drive order lifecycle efficiency from order receipt through to delivery and invoicing.
Manage order fulfilment performance, identifying and resolving issues proactively.
Collaborate with Sales, Supply Chain, Procurement, Operations and Finance teams to ensure customer requirements are met.
Develop processes to improve order accuracy, lead times and customer communication.

Customer Experience

Develop & implement strategies to improve customer satisfaction, loyalty and retention.
Manage customer feedback, complaints and service metrics.
Lead customer issue resolution and escalation management processes.
Conduct customer reviews and identify opportunities to enhance service delivery.
Drive Voice of Customer initiatives and implement action plans based on customer insights.

Operational Performance

· Monitor, analyse and report all key performance indicators to identify operational improvements of the following:

Customer Satisfaction (CSAT), Net Promoter Score (NPS), Order Accuracy, On-Time Delivery, Service Level Achievement, Complaint Resolution Time and Customer Retention

Stakeholder Management

Act as the senior point of contact for customer service escalations.
Build strong relationships with key customers and strategic accounts.
Partner with commercial teams to support customer growth initiatives.
Able to work across all departments with various stakeholders

Continuous Improvement

Lead customer service transformation and improvement projects.
Utilise data and analytics to drive informed decision-making and improvements
Identify opportunities for automation and process optimisation.
Support business change initiatives and customer experience programmes.

Skills & Experience

Essential

Significant experience in a customer operations leadership role.
Proven experience in order management and customer service functions.
customer experience and customer satisfaction methodologies.
Experience leading and developing high-performing teams.
Strong analytical and problem-solving skills.
Excellent communication and stakeholder management abilities.
Experience working with ERP and CRM systems.
Demonstrated success in delivering service improvement initiatives.

Desirable

Experience in retail, manufacturing, distribution, wholesale, or supply chain environments.
Knowledge of Lean, Six Sigma or continuous improvement methodologies.
Project management experience.
Degree-level qualification in Business, Operations, Customer Experience or related field.

Key Competencies

Strategic Thinking
Commercial Awareness
Decision Making
Problem Solving
Influencing & Negotiation
Continuous Improvement
Performance Management
Collaboration & Teamwork

Pay: £45,000.00-£50,000.00 per year

Benefits:

Company events
On-site parking

Experience:

Leadership: 5 years (required)
Customer service: 10 years (required)

Work Location: In person

Quick apply

Refine Your Search

project manager – brand jobs in middlesbrough

Senior Customer Service Manager

Digital Marketing Manager

Development Manager

Event Delivery Manager

Investment Works Project Manager (Post Contract)

Senior Development Manager

Content Creator

Advertising & Marketing Manager

Assistant Development Manager

Brand Ambassador & Partnerships Executive (Content Creator)

Senior General Manager

Business Analyst

Department Manager

Marketing Executive

Development Manager / Surveyor

Wellbeing Coordinator

Innovation Manager

Hotel General Manager

Senior Commercial Procurement Category Manager

Operations Shift Manager

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