Machine learning engineer Work, Jobs in Nelson, Cay (with Salaries)

Customer Service and Office Manager
Bridge Coffee Roasters —Hengoed
- £34,000 - £37,000 a year
- Full-time
- Management
- Customer service
- ERP systems
- Free parking
Quick apply
8h
SOC Analyst
Welsh Water —Cardiff
- £52,793 - £62,032 a year
- Hybrid work
- Azure
- Microsoft Office
- AWS
- Annual leave
- Employee assistance programme
13d
AI and Automation Engineer - Shared Resource Service (SRS)
Torfaen County Borough Council —Torfaen
- £32,597 - £35,412 a year
- Full-time
- Azure
- English
11d
IT Services Lead
Redkite Law —Cardiff
- Full-time
- Travel
- Organisational skills
- IT
- Annual leave
Quick apply
Welsh Language Specialist - Freelance AI Trainer Project
Meridial —Cardiff
- £8 - £65 an hour
- Remote
- AI
- Communication skills
- Teaching
- Annual leave
Service Designer
Scrumconnect Consulting —Bridgend
- £65,000 - £75,000 a year
- Bachelor's degree
- Agile
- AI
Senior Software Developer
Advanced Secure Technologies —Saint Mellons
- £55,000 - £65,000 a year
- Full-time
- Azure
- SQL
- Mentoring
- Free parking
- Employee assistance programme
Quick apply
AI Summer Intern
KLA —Newport
- Full-time
- Computer Science
- SharePoint
- AI
2h
Platform Engineer
General Dynamics Mission Systems - United Kingdom —Blackwood
- £36,000 - £45,000 a year
- Full-time
- Hybrid work
- Military
- Driving
- Computer networking
Quick apply
Embedded Systems Engineer - AI innovation
Safran —Cwmbran
- Full-time
- Remote
- Engineering
- C++
- Continuous improvement
- Employee assistance programme
Voice Actor - Freelance AI Trainer Project
Meridial —Cardiff
- £6 - £65 an hour
- Remote
- AI
- Communication skills
- Annual leave
Senior Software Engineer, Architecture & Algorithms
KLA —Newport
- Full-time
- Doctoral degree
- Master's degree
- C++
- Annual leave
7d
IT Services Lead
Redkite Solicitors —Cardiff
- Full-time
- Administrative experience
- Travel
- Organisational skills
- Annual leave
AI Analyst
Hodge Bank —Cardiff
- £50,000 a year
- Full-time
- Hybrid work
- Azure
- Analysis skills
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
2d
Applied AI Engineer
Cardiff Metropolitan University —Cardiff
- £39,906 - £44,746 a year
- Full-time
- Machine learning
- APIs
- AI
- Annual leave
2h
Accounts & Finance Administrator
SWBM Ltd —Tredegar
- £15 - £19 an hour
- Part-time
- Microsoft Excel
- Microsoft Office
- Project management
- Free parking
- Flexible schedule
Quick apply
1d
IT Service Analyst
LegalAndGeneral —Cardiff
- Full-time
- Hybrid work
- Azure
- SQL
- AWS
- Employee discount
Quick apply
4d
Third Line Engineer
DAS UK Group —Bedwas
- Hybrid work
- Azure
- DevOps
- AWS
- Annual leave
- Employee discount
IT Service Analyst
Legal & General Investment Management —Cardiff
- Azure
- SQL
- AWS
- Employee discount
4d
Technical Sales Estimator - Fire Systems
SGD Security —Cardiff
- £35,000 - £40,000 a year
- Full-time
- Customer service
- Microsoft Office
- AWS
- Free parking
Quick apply
7h

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Customer Service and Office Manager

Bridge Coffee Roasters -
Hengoed

Quick apply

Job details

Full-time
£34,000 - £37,000 a year
8 hours ago

Benefits

Free parking
On-site parking

Qualifications

Contract management
Management
Customer service
ERP systems
Catering
Continuous improvement
Organisational skills
AI
Leadership
Communication skills

Full job description

Customer Service & Office Manager

Location: Ystrad Mynach (Head Office)
Salary: £34,000 - £37,000 per annum

About Bridge Coffee Roasters

At Bridge Coffee Roasters, we're passionate about delivering exceptional coffee experiences backed by outstanding customer service. We're looking for a proactive and experienced Customer Service & Office Manager to lead our customer service team, oversee the smooth running of our head office, and play a key role in driving operational excellence.

If you're an experienced people manager who enjoys improving processes, delivering outstanding customer experiences, and making a real impact, we'd love to hear from you.

The Role

As our Customer Service & Office Manager, you'll lead our Customer Service Advisors and Field Service Coordinator while ensuring our customers receive a consistently excellent service.

You'll take ownership of customer satisfaction, service performance, office operations, and the commercial success of our Preventative Maintenance (PM) and Pressure Systems Safety Regulations Inspection (PSSR) programmes. You'll also champion continuous improvement, using technology and AI to enhance service delivery wherever possible.

Key Responsibilities

Lead, coach and develop the Customer Service team.
Manage the day-to-day operation of our customer service function and head office.
Take ownership of customer satisfaction (NPS & CSAT) and resolve complex customer escalations.
Ensure Service Level Agreements (SLAs) are consistently achieved.
Oversee the Field Service Coordinator, ensuring efficient scheduling of engineers and service activities.
Deliver revenue targets for Preventative Maintenance (PM) and Pressure Systems Safety Regluation Inspections (PSSR) programmes.
Monitor performance metrics and produce regular management reports.
Identify and implement process improvements to increase efficiency and service quality.
Support the introduction of AI and digital tools to improve customer service.
Manage office facilities, suppliers, onboarding activities and day-to-day administration.
Work closely with the senior leadership team to improve service delivery and business performance.

What We're Looking ForEssential

Proven experience managing a customer service or operations team.
Strong leadership and people management skills.
Experience handling customer escalations and delivering excellent customer service.
Commercial awareness with experience working towards performance or revenue targets.
Experience using CRM and ERP systems.
Excellent organisational and communication skills.
A proactive approach to problem-solving and continuous improvement.

Desirable

Experience within a field service or technical service environment.
Knowledge of preventative maintenance or service contract management.
Experience using AI or digital tools to improve operational efficiency.
Experience within the coffee, catering equipment or foodservice industry.

What You'll Bring

You'll be a confident leader who enjoys developing people, improving processes and delivering exceptional customer experiences. You'll thrive in a fast-paced environment, be highly organised, and enjoy working collaboratively across multiple teams.

Why Join Bridge Coffee Roasters?

At Bridge Coffee Roasters, we believe great service comes from great people and great systems. We work with calm confidence, continually improving the way we support our customers and each other.

This is an exciting opportunity to join a growing business where you'll have the autonomy to make improvements, lead a fantastic team and play a key role in shaping the future of our customer service operation.

Salary: £34,000 - £37,000 per year

Location: Ystrad Mynach (Head Office)

If you're ready to take the next step in your management career, we'd love to hear from you.

Pay: £34,000.00-£37,000.00 per year

Benefits:

Free parking
On-site parking

Experience:

Customer Service Management: 2 years (required)

Work Location: In person

Quick apply

Refine Your Search

machine learning engineer jobs in nelson, cay

Customer Service and Office Manager

SOC Analyst

AI and Automation Engineer - Shared Resource Service (SRS)

IT Services Lead

Welsh Language Specialist - Freelance AI Trainer Project

Service Designer

Senior Software Developer

AI Summer Intern

Platform Engineer

Embedded Systems Engineer - AI innovation

Voice Actor - Freelance AI Trainer Project

Senior Software Engineer, Architecture & Algorithms

IT Services Lead

AI Analyst

Applied AI Engineer

Accounts & Finance Administrator

IT Service Analyst

Third Line Engineer

IT Service Analyst

Technical Sales Estimator - Fire Systems

I want to receive the latest job alerts for machine learning engineer in nelson, cay

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