Service manager | aftersales manager | workshop Work, Jobs in Newcastle Under Lyme, Sts (with Salaries)

Aftersales Manager
Law Truck Centre Ltd —Stoke-on-Trent
- £35,000 - £45,000 a year
- Full-time
- Customer service
- Organisational skills
- In-person
- Free parking
Quick apply
12d
Service Manager - Volkswagen
Johnsons Cars —Stafford
- £38,000 a year
- Full-time
- Leadership
- Annual leave
- Employee discount
Quick apply
3d
Aftersales Supervisor - Suzuki
Johnsons Cars —Cannock
- £29,000 - £35,000 a year
- Full-time
- Leadership
- Annual leave
- Employee discount
Quick apply
14d

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Aftersales Manager
Law Truck Centre Ltd —Stoke-on-Trent
The role will be office based, dealing with customers both during handovers and through a full aftersales process to ensure that the service they receive is…
£35,000 - £45,000 a year
Quick apply
12d
Marketing Manager
Mertrux Limited —Derby
You will work closely with senior management, sales teams, after sales, and external agencies to create effective marketing initiatives that generate leads,…
Quick apply

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service manager | aftersales manager | workshop jobs near newcastle under lyme, sts

Aftersales Manager

Law Truck Centre Ltd
Stoke-on-Trent

Quick apply

Job details

Full-time
£35,000 - £45,000 a year
12 days ago

Benefits

Free parking
On-site parking

Qualifications

Customer service
GCSE
Upselling
Organisational skills
Communication skills
Mechanical knowledge
Category C Licence

Full job description

Full job description

Job Title: Aftersales Manager - HGV Sales
Location: Stoke on Trent

We are seeking an experienced and enthusiastic Aftersales Manager to lead the aftersales operation of a successful HGV main dealership in Stoke on Trent.

As a leader in the commercial vehicle industry, we are looking for someone to join our team. We pride ourselves on our efficiency and customer service and are looking for someone to compliment the sales team that we have in place. The role will be office based, dealing with customers both during handovers and through a full aftersales process to ensure that the service they receive is second to none.

Aftersales Manager - The Role

Reporting directly to the Directors, you will be responsible for the overall management and performance of the aftersales operation, ensuring exceptional customer service while maximising revenue and operational efficiency.

Aftersales Manager - Key responsibilities include:

Leading and developing the Service, Parts and Warranty teams
Managing sales and aftersales KPIs and targets
Identifying methods to improve customer satisfaction and retention
Monitoring performance metrics and refining business practices to improve customer experiences
Building strong relationships with clients and ancillary businesses
Assisting with managing workshop productivity, leading to a better customer experience

Aftersales Manager - The Candidate

The successful candidate will have:

Previous experience as an Aftersales Manager, Service Manager or similar senior leadership role within the HGV, commercial vehicle or automotive sector
Strong customer service skills and an ability to adapt to different demands and requirements from our clients
Excellent communication skills combined with logical problem-solving skills
An ability to perform under pressure and manage customer expectations
Strong commercial awareness with a pragmatic attitude to problems
A positive mindset and enthusiasm for customer relationship management
A proactive, results-driven approach with excellent organisational skills

Experience within the HGV industry would be highly advantageous

Pay: £35,000.00-£45,000.00 per year

Benefits:

Free parking
On-site parking

Experience:

HGV Aftersales: 2 years (required)

Licence/Certification:

Category C Licence (preferred)

Work Location: In person

Quick apply

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service manager | aftersales manager | workshop jobs in newcastle under lyme, sts

Aftersales Manager

Service Manager - Volkswagen

Aftersales Supervisor - Suzuki

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