Customer Complaints Coordinator
Thirteen —Middlesbrough
- £35,005 a year
- Call to connect
- Hybrid work
- Annual leave
2d
Tea Quality Coordinator
Tata Consumer Products —Stockton-on-Tees
- £14.58 - £14.59 an hour
- Part-time
- Microsoft Outlook
- Laboratory experience
- Analysis skills
- Free parking
- Health & wellbeing programme
Quick apply
2d
Service Coordinator
Veolia ES (UK) Limited —Ferryhill
- £27,000 - £29,000 a year
- Full-time
- Microsoft Office
- Driving
- IT
- Annual leave
- Employee discount
Quick apply
4d
Business Support Co-ordinator
Wave Utilities —Durham
- From £26,634 a year
- Full-time
- Hybrid work
- Customer service
- Computer literacy
- Free parking
- Employee assistance programme
Quick apply
12d
Customer Service Coordinator
Vertu Motors —Gateshead
- £26,437 a year
- Full-time
- Customer service
- Administrative experience
- Typing
- Employee discount
Quick apply
9d
Receptionist Administrator (Maternity Cover)
Creative Support —Stockton-on-Tees
- Up to £26,130 a year
- Temporary
- Microsoft Office
- Communication skills
- Office experience
- Annual leave
2d
B2B Support Coordinator - Customer Service - Medical Cannabis
Curaleaf International —Sunderland
- Full-time
- Customer service
- Microsoft Office
- Life insurance
Quick apply
4d
Sales Office Coordinator
DoubleTree by Hilton Newcastle Airport —Newcastle upon Tyne
- Full-time
- Hotel
- IT
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
12d
Head of Legal and Illegal Migration policy
HM Treasury —Darlington
- £69,820 - £75,500 a year
- Part-time
- Hybrid work
- Presentation skills
- Leadership
- Annual leave
- Flexitime
Senior Quality Technician
PFF Packaging Group Ltd —Stockton-On-Tees
- £30,000 a year
- Full-time
- Analysis skills
- Bachelor's degree
- In-person
Quick apply
10d
Therapist
Bupa Dental Care —Darlington
- Weekend availability
- Free parking
Sales Coordinator
Marmax Products —Stanley
- Up to £28,668.15 a year
- Full-time
- Sales
- Customer service
- Driving
Quick apply
QC Technician
Prima Cheese —Seaham
- Full-time
- IT
- Communication skills
- Annual leave
- Employee assistance programme
10d
Deputy QA Manager
Prima Cheese —Seaham
- Full-time
- Supervising experience
- Organisational skills
- Annual leave
- Employee assistance programme
Associate Dentist - Fixed Term
Bupa Dental Care —Coulby Newham
- Free parking
1d
Specialist Orthodontist
Bupa Dental Care —Yarm
- Monday to Friday
- Free parking
Senior Heat Pump Engineer
Geowarmth —Durham
- £35,000 - £45,000 a year
- Annual leave
Quick apply

Other jobs to consider

Find your next job by exploring related positions.

Customer Complaints Coordinator
Thirteen —Middlesbrough
You’ll play a key role in helping us resolve complaints and insurance claims while improving the overall experience for our customers turning tricky situations…
£35,005 a year
2d
Customer Complaints and Feedback Advisor
City of York Council —York
The Complaints, Feedback and Compliance team manager is looking for someone to support the successful delivery of the council’s customer complaints and feedback…
£30,520 - £32,681 a year
2d

I want to receive the latest job alerts for customer complaints coordinator in newton aycliffe, dur

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer complaints coordinator jobs near newton aycliffe, dur

Customer Complaints Coordinator

Thirteen -
Middlesbrough

Apply Now

Job details

£35,005 a year
2 days ago

Benefits

Annual leave
Company pension

Qualifications

Complaint handling

Full job description

Join us as a Customer Complaints Coordinator at Thirteen Group!

Thirteen Group is on the lookout for a Customer Complaints Coordinator (Internally known as Customer Recovery Co-ordinator) to join our Customer Experience team. You’ll play a key role in helping us resolve complaints and insurance claims while improving the overall experience for our customers turning tricky situations into positive outcomes wherever possible.

This is a hybrid role, so you’ll work between home and at least one day a week from our fantastic office at Hudson Quay in Middlesbrough. We’ll need you to be flexible around business and team need, so you may need to come into the office more frequently when required.

Thirteen Benefits:

Salary £35,005 per annum
Annual leave starting at 28 days and rising to 31 days after three years, a day off for your birthday, plus bank holidays.
Pension up to 17% contributions (flexible contribution rates of up to 7% colleague and up to 10% employer).
Simply Health save money on common health expenses and get access to health and wellbeing support services.
T’dar our Discount and Reward platform giving you huge savings on everyday brands.
Opportunities to buy and sell annual leave

Key Responsibilities:

Managing complaints and insurance claims from start to finish, making sure customers get clear, timely updates
Speaking with customers across different channels to fully understand issues and agree the best way forward
Working closely with colleagues and stakeholders to resolve cases and drive the right outcomes
Keeping accurate records and using data to spot trends and improve services
Supporting teams by sharing learning and helping improve how we handle complaints
Taking ownership of more complex cases and turning challenging experiences into positive ones for customers

About You:

You’ve got experience handling complaints in a fast-paced, customer-focused environment, or you’ve gained knowledge within a housing setting
You’re confident communicating with customers, even in sensitive or difficult situations
You’re organised, detail-focused and comfortable working with systems and data
You’re a natural problem solver who enjoys getting to the root of issues
You build strong relationships and work well with others to get things done
You can write clearly and professionally, adapting your style depending on the audience

Why Thirteen

At Thirteen, we work together to provide quality homes, build stronger communities, and support people to live well. As the largest housing association in the North East and among the top 25 nationally, we manage over 36,000 homes, with over 1,600 colleagues providing services for around 100,000 customers.

Our vision is to be the most trusted housing association, with happy customers. In fact, we put customers at the heart of everything we do.

Join a team that’s local at heart but welcomes talent from everywhere.
Be part of an organisation that values diversity and inclusivity.
Be a part of a company that offers tailored support services, going beyond just housing solutions.

Interested?

For more details, please refer to the attached documents.

If you’d like to talk more about the role, please contact Rob Hopkins, Customer Recovery Team Leader on 07815 474026 for an informal discussion.

NO RECRUITMENT AGENCIES, please.

Are You Ready for a Rewarding Challenge?

Join us at Thirteen Group and be a part of our vision to improve lives every day. APPLY NOW and start your journey towards making a meaningful impact in our community!

As part of our hiring process, if you’re successful we’ll need to verify your right to work in the UK. Unfortunately, we are not a Skilled Worker Sponsoring Employer at this time.

In some circumstances, for example roles that are critical to the business where the market demand for candidates with that skillset is particularly high, we may shortlist, interview and potentially make an offer during the period that the advert is open.

Apply Now

Refine Your Search

customer complaints coordinator jobs in newton aycliffe, dur

Customer Complaints Coordinator

Tea Quality Coordinator

Service Coordinator

Business Support Co-ordinator

Customer Service Coordinator

Receptionist Administrator (Maternity Cover)

B2B Support Coordinator - Customer Service - Medical Cannabis

Sales Office Coordinator

Head of Legal and Illegal Migration policy

Senior Quality Technician

Therapist

Sales Coordinator

QC Technician

Deputy QA Manager

Associate Dentist - Fixed Term

Specialist Orthodontist

Senior Heat Pump Engineer

Other jobs to consider

I want to receive the latest job alerts for customer complaints coordinator in newton aycliffe, dur

Explore jobs in more locations

Join us as a Customer Complaints Coordinator at Thirteen Group!

Jobseeker tools

Employer Tools

Browse

Stay Connected