Head of housing Work, Jobs in Newton Aycliffe, Dur (with Salaries)

Resident Voice Coordinator
Railway Housing Association —Darlington
- £36,644 a year
- Full-time
- Continuous improvement
Quick apply
11d
Head of In-House Repairs and Maintenance
North Yorkshire Council —Northallerton
- £69,228 - £78,018 a year
- Full-time
- Maintenance
- Travel
- Construction
- Employee discount
11d
Development Manager
Thirteen —Middlesbrough
- £59,083 a year
- Call to connect
- Hybrid work
- Communication skills
- Negotiation
- Annual leave
3d
Senior Development Manager
Thirteen —Middlesbrough
- £65,880 a year
- Call to connect
- Hybrid work
- Communication skills
- Negotiation
- Annual leave
3d
Contract Supervisor
Broadacres —Northallerton
- £44,121.81 a year
- Full-time
- Management
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Relief Support Worker
Creative Support —Newton Aycliffe
- £12.85 an hour
- Call to connect
- Annual leave
Operations Manager – Housing Strategy
South Tyneside Council —South Tyneside
- £53,460 a year
- Full-time
4d
Assistant Development Manager
Thirteen —Middlesbrough
- £43,798 a year
- Call to connect
- Hybrid work
- Microsoft Office
- Communication skills
- Negotiation
- Annual leave
3d
Project Worker
Changing Lives —Newcastle upon Tyne
- £26,675 a year
4d
Head of Cyber and Information Security
Thirteen —Middlesbrough
- £90,008 a year
- Call to connect
- Annual leave
10d
Political Assistant (Reform Group) – 14.8 hpw
South Tyneside Council —South Tyneside
- £33,699 a year
- Part-time
- Communication skills
12d
Political Assistant (Green Group) – 4 hpw
South Tyneside Council —South Tyneside
- £33,699 a year
- Part-time
- Communication skills
10d
Community Safety Manager
Middlesbrough Council —Middlesbrough
- £51,356 - £53,460 a year
- Full-time
Repairs & Maintenance Technical Manager
JH Mechanical and Electrical Services Limited —Thornaby on Tees
- From £50,000 a year
- Full-time
- Management
- Computer literacy
- Team management
- Free parking
- Paid training
Quick apply
4d
Young Peoples Housing Support Worker
Changing Lives —Middlesbrough
- £26,675 a year
4d
Night Support Worker
Changing Lives —Sunderland
- £26,675 a year
- Night shift
8d
Service Desk Manager
NECSWS —Hartlepool
- Full-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Investment Works Project Manager (Post Contract)
Thirteen —Middlesbrough
- £62,593 a year
- Call to connect
- Hybrid work
- Project management
- Annual leave
3d
Head of Agriculture and Rural Services (Partner)
Sintons —Newcastle upon Tyne
- Hybrid work
- Business development
- Communication skills
Senior Information and Feedback Officer (Housing)
South Tyneside Council —South Tyneside
- £48,226 a year
- Full-time
1d

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Resident Voice Coordinator

Railway Housing Association
Darlington

Quick apply

Job details

Permanent | Full-time
£36,644 a year
11 days ago

Qualifications

Complaint handling
Continuous improvement

Full job description

We are looking for a Resident Voice Coordinator to play a key role in ensuring that our residents are heard, understood and genuinely influence the services we provide. This is an exciting opportunity to shape how we engage with residents, strengthen relationships and embed a culture where feedback drives real and meaningful change.

Working closely with the Head of Housing and Resident Services, you will coordinate the delivery of our Resident Engagement Strategy, developing and supporting a wide range of opportunities for residents to get involved. From local engagement activities to organisationwide initiatives, you will help create inclusive, accessible and impactful ways for residents to share their views. You will also take a lead role in supporting and developing our Resident Committee, ensuring members are empowered, well-informed and able to contribute effectively.

Alongside engagement, you will play a central role in managing and improving how we handle complaints and feedback. You will oversee the administration of complaints in line with the Housing Ombudsman Complaint Handling Code, supporting colleagues through investigations and ensuring that every piece of feedback is used as an opportunity to learn and improve. By analysing trends, identifying insights and sharing learning across the organisation, you will help drive continuous improvement and strengthen the overall resident experience.

This is a varied and influential role, where you will also support small-scale service improvement projects, contribute to policy development and help ensure that resident engagement is fully embedded across the organisation. You will work collaboratively with colleagues and stakeholders, building strong relationships and promoting a culture of openness, transparency and accountability.

If you are motivated by making a difference and want to play a key role in shaping resident experience, we would love to hear from you.

To apply for this exciting opportunity, please send your CV and a cover letter setting out why you’re the perfect candidate to [email protected] by 5pm on 5 July 2026.

If you’d like to have a chat about this opportunity, please email [email protected] and one of our colleagues will be delighted to chat to you.

We’re also hosting a live webinar at 6pm on Wednesday 1 July 2026 and you can join us to hear more about this exciting opportunity. The QR code to register for the webinar is included in the pack on our website.

Pay: £36,644.00 per year

Application question(s):

Do you have experience of engaging with customers and acting on their feedback?
Do you have experience of complaint handling and supporting in complaint investigations?

Work Location: Hybrid remote in Darlington DL2 2GL

Quick apply

Refine Your Search

head of housing jobs in newton aycliffe, dur

Resident Voice Coordinator

Head of In-House Repairs and Maintenance

Development Manager

Senior Development Manager

Contract Supervisor

Relief Support Worker

Operations Manager – Housing Strategy

Assistant Development Manager

Project Worker

Head of Cyber and Information Security

Political Assistant (Reform Group) – 14.8 hpw

Political Assistant (Green Group) – 4 hpw

Community Safety Manager

Repairs & Maintenance Technical Manager

Young Peoples Housing Support Worker

Night Support Worker

Service Desk Manager

Investment Works Project Manager (Post Contract)

Head of Agriculture and Rural Services (Partner)

Senior Information and Feedback Officer (Housing)

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