Team leader Work, Jobs in Norwich (with Salaries)

Customer Experience Team Leader
Zipwater —Dereham
- Full-time
- Customer service
- Leadership
- Communication skills
- Free parking
- Annual leave
Quick apply
Team Leader
Card Factory —Norwich
- £13 an hour
- Leadership
Team Leader
Costa Limited —Norwich
- £13.75 - £14.75 an hour
- Part-time
- Fast casual restaurant
- Communication skills
- Employee discount
2d
Day Charter Fleet Team Leader
Norfolk Broads Direct —Norwich
- £13.95 an hour
- Full-time
- Customer service
- Maintenance
- Organisational skills
- Free parking
- Employee discount
Quick apply
5d
Barista Team Leader
Costa Limited —Norwich
- £13.75 - £14.75 an hour
- Full-time
- Fast casual restaurant
- Communication skills
- Employee discount
3d
Team Leader
KFC —Norwich
- £13.50 an hour
- Full-time
- Restaurant
- Employee discount
Community Team Manager
Norfolk and Suffolk NHS Foundation Trust —Norwich
- £49,387 - £56,515 a year
- Full-time
5d
Team Leader Care
Care UK —Cringleford
- £14.95 an hour
- Care plans
- Annual leave
- Employee discount
12d
Team Leader - Young Carers
The Benjamin Foundation —North Walsham
- £14.02 an hour
- Part-time
- In-person
Quick apply
2d
Team Leader
The Rank Group —Norwich
- £13.60 an hour
- Hospitality
- Sick pay
Quick apply
Network Volunteering Services Lead (Norwich)
St John Ambulance —Norwich
- Leadership
1d
Team Leader - Healthcare sector
Acuity Care —Norwich
- £15.75 an hour
- IT
- Leadership
- Employee assistance programme
- Referral programme
Quick apply
8d
Contact Centre Team Manager - Customer Service
Careline365 —Norwich
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Analysis skills
- Free parking
- Employee assistance programme
Team Leader
Kier Group —Norwich
- Full-time
- Flexible schedule
Cultural Partnerships Lead
Suffolk County Council —Lowestoft
- £40,777 - £47,054 a year
- Weekend availability
- Hybrid work
- Communication skills
- Annual leave
13d
Online Team Leader
Morrisons —Norwich
- Annual leave
- Employee discount
Quick apply
5d
Team Leader
Hungry Horse —Norwich
- Up to £13 an hour
- Full-time
- Employee assistance programme
- Employee discount
Shift Team Manager
Nomad Foods —Lowestoft
- Full-time
- Management
- IT
- Communication skills
Team Manager - Food - Cambridgeshire & Suffolk Area
Marks & Spencer —Norwich
- Full-time
- Employee discount
Team Leader
Greene King Pubs —Norwich
- Up to £13 an hour
- Part-time
- Employee assistance programme
- Employee discount

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Customer Experience Team Leader

Zipwater -
Dereham

Quick apply

Job details

Full-time

Benefits

Free parking
Cycle to work scheme
Annual leave
Company pension
Discounted gym membership
Employee assistance programme
Employee discount
Sick pay
On-site parking

Qualifications

Customer service
Leadership
Communication skills

Full job description

Are you passionate about leading teams and delivering world-class customer service?

Zip Water is seeking a dynamic Customer Success Team Leader to oversee the daily operations of our Aftersales Team, while supporting the wider Customer Success department.

With unrivalled expertise in filtered boiling, chilled and sparkling water, Zip Water is known globally for being home to the world’s most advanced drinking water systems.

As a Team Leader, you will lead the team of advisors providing, feedback, support and maintain high standards of customer service taking into account the needs of both internal and external customers. The role will require a customer focused problem solver with strong communication and leadership skills to drive continuous improvement and team cohesion.

Core Role & Responsibilities:

Drive a culture of accountability, empathy, and continuous improvement, by fostering a collaborative, motivated, and customer-oriented team culture.
Lead, coach, and develop a team to meet performance targets and adhere to standards
Day to day resource planning of the Aftersales team using data to support key KPIs.
Oversee the Aftersales process, ensuring timely and efficient allocation of resource to meet customer SLAs.
Champion a customer-first approach across the team and wider Customer Experience Team.
Using customer feedback to investigate areas of improvement and implement in line company process to improve the customer journey.
Work collaboratively with other Team Leaders within our Customer Experience Team to optimise workflows and resource allocation.
Build good working relationships with all colleagues based on trust and respect to ensure we can deliver for the customer.
Conduct regular team meetings, one-to-ones, and performance reviews
Establish KPIs to accurately Aftersales performance
Report on teams performance, highlighting successes and addressing areas for improvement.

Requirements

Able to communicate effectively with different individuals within the business whether this is in person, via phone or email
Proven track record in leading high performance Customer Experience teams
Great leadership & problem solving skills
The ability to help deliver exceptional customer service & operational efficiency
The desire and passion to drive continuous improvement and innovation

Benefits

25 days annual leave + bank holidays
Company Sick Pay
We offer a professional collaborative environment that is relaxed and focused
Full training and continuous support with your team
Free onsite parking
Cycle to Work scheme available
A market leading company pension
Holiday purchase scheme
Life assurance
Employee rewards and discounts through Perks at Work
Option to join Health Care Cash Plan
24/7 365-day access to Employee Assistance Programme
Well-being programs – including discounted gym membership
Access to on-going learning and development with our online learning platform

Quick apply

Refine Your Search

team leader jobs in norwich

Customer Experience Team Leader

Team Leader

Team Leader

Day Charter Fleet Team Leader

Barista Team Leader

Team Leader

Community Team Manager

Team Leader Care

Team Leader - Young Carers

Team Leader

Network Volunteering Services Lead (Norwich)

Team Leader - Healthcare sector

Contact Centre Team Manager - Customer Service

Team Leader

Cultural Partnerships Lead

Online Team Leader

Team Leader

Shift Team Manager

Team Manager - Food - Cambridgeshire & Suffolk Area

Team Leader

I want to receive the latest job alerts for team leader in norwich

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