Customer service Work, Jobs in Oxfordshire (with Salaries)

Customer Experience Lead
Smedley Group —Bicester
- Weekend availability
- Hybrid work
- CRM software
- Hospitality
- Sales
- Employee assistance programme
Quick apply
Sales Assistant - UNIQLO Oxford Westgate
Fast Retailing —Oxford
- £14.80 an hour
- Weekend availability
- Customer service
- Employee discount
Retail Customer Service - 40 Hours
Betfred —Kidlington
- £13.41 an hour
- Weekend availability
- Customer service
- Cash handling
- Annual leave
- Employee assistance programme
Quick apply
Customer Service Advisor
Valda Energy —Bicester
- Up to £26,000 a year
- Customer service
- Negotiation
- Annual leave
- Employee assistance programme
5d
Customer Assistant
Lidl —Wallingford
- £13.45 - £14.45 an hour
- Part-time
- Customer service
- Bakery
- Store discount
- Employee discount
7d
Customer Support Advisor
Hellios Information Limited —Oxford
- £26,250 - £27,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Computer literacy
- Free parking
- Work from home
Quick apply
7d
Customer Service Advisor
Cherwell District Council —Banbury
- £28,928.50 - £31,563.50 a year
- Full-time
- Customer service
- Communication skills
- Annual leave
Customer Service Assistant
OurCoop —Woodstock
- £12.75 an hour
- Weekend availability
- Employee discount
Quick apply
11d
Customer Care Specialist
Fresh Direct —Bicester
- £28,110 a year
- 8 hour shift
- Employee discount
Medical Receptionist/Administrator
Islip Medical Practice —Kidlington
- £12.99 an hour
- Part-time
- Administrative experience
- Organisational skills
- Typing
- Free parking
- Employee discount
Quick apply
8h
Sales Administrator and Customer Service Assistant
Polythene UK —Witney
- From £26,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Work from home
Quick apply
8d
Switchboard Operator
Rock Management Services Ltd —Oxford
- £24,300 - £25,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Administrative experience
- Health & wellbeing programme
- Flexitime
Quick apply
2d
Helpdesk Administrator - 1700 - 2200
Equans —Oxford
- Part-time
- Customer service
- Microsoft Office
- IT
- Employee assistance programme
14d
Senior Till and Customer Service Assistant
Blue Diamond Garden Centres —Yarnton
- Weekend availability
- Customer service
- In-person
- Retail management
- Free parking
- Store discount
Quick apply
2d
Sales Associate
Sunglass Hut —Bicester
8d
Customer Complaints Advisor
Return on Investment Ltd —Milton Keynes
- £24,850 - £26,000 a year
- Every weekend
- Hybrid work
- Organisational skills
- Communication skills
- Negotiation
- Free parking
- Gym membership
Quick apply
Customer Service Advisor/Administrator
Green Motion Car and Van Rental —Princes Risborough
- From £21,000 a year
- Part-time
- Microsoft Word
- English
- Data entry
- Free parking
- Health & wellbeing programme
Quick apply
2h
Utilities Administrator
Network Plus —Kidlington
- £26,436 a year
- Full-time
- Microsoft Office
- Administrative experience
- IT
Quick apply
Mobile Cover Receptionist
LAH Property Marketing —Oxford
- £14.24 an hour
- Customer service
- Front desk
- Communication skills
- Referral programme
Quick apply
9d
Customer Service
TWE Haulage Ltd —Banbury
- £23,205 a year
- Full-time
- Microsoft Office
- In-person
Quick apply
8h

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customer service jobs near oxfordshire

Customer Experience Lead

Smedley Group
Bicester

Quick apply

Job details

Full-time

Benefits

Company pension
Employee assistance programme
Private medical insurance

Qualifications

CRM software
Hospitality
Sales
Social media management
Conversion optimisation
Organisational skills
Communication skills

Full job description

Job Title: Customer Experience Lead – UK

Location: Upper Heyford, UK

About FAT Karting League

FAT Karting League is a high-performance motorsport business built around competition, precision, and experience. We deliver organised racing environments where attention to detail, consistency, and teamwork are critical to success — on and off the track.

As a growing organisation, we’re building more than just a karting league. With plans to expand into other areas of motorsport, we’re creating opportunities for people who want to grow with the business and develop their careers as we scale. We’re looking for driven individuals who thrive in fast-paced, energetic settings, take pride in high standards, and are motivated by responsibility, progression, and being part of something that’s moving forward.

Role Summary

We are looking for a proactive and customer-focused Customer Experience Lead to support the growth of our junior karting programmes in the UK. This is a varied role combining customer sales, event delivery, and operational support, making it ideal for someone who enjoys building relationships, delivering exceptional customer experiences, and working in a fast-paced environment.

You will be responsible for converting warm enquiries into confirmed bookings through consultative conversations with parents and customers, while also acting as a key customer contact during live events. Alongside supporting event operations, you’ll help identify upsell opportunities, contribute to process improvements, and support wider operational projects as the business continues to grow.

This is an exciting opportunity to join an ambitious motorsport business at a key stage of expansion, with genuine opportunities for progression and development.

Key Responsibilities

Customer Sales & Enquiries

Proactively manage new and existing enquiries via HubSpot, phone, email, and social platforms
Build trusted relationships with parents throughout the junior karting sign-up journey
Convert warm leads into confirmed bookings through consultative conversations
Handle objections confidently and provide clear, accurate programme information
Maintain accurate CRM records and pipeline visibility
Follow up on enquiries to maximise conversion rates

Event Delivery & Customer Experience

Act as the primary point of contact for customers during events
Manage driver weigh-in processes and ensure accurate details within Alpha Timing
Communicate event schedules and updates clearly and professionally
Capture and document customer feedback to support continuous improvement
Escalate operational issues promptly to the Event Manager
Upsell future events and programmes during customer interactions

Community & Brand Engagement

Support weekly US-specific social media activity in collaboration with the global team
Represent FAT Karting League positively within the local community
Build strong relationships with drivers, parents, and customers

Process Improvement & Operational Support

Contribute to improvements in customer service and sales processes
Support operational projects including Driver Training and SOP development
Identify opportunities to improve efficiency across events and operations
Assist with documenting and implementing operational best practices

Qualifications and Experience

Essential

Experience in a customer-facing role involving enquiries, bookings, or sales conversations
Experience handling inbound leads via phone, email, and CRM systems
Strong communication skills with the ability to build rapport and trust quickly
Confident and professional telephone manner
Ability to manage customer expectations and resolve objections effectively
Strong organisational skills with the ability to prioritise multiple enquiries
High attention to detail when managing customer and event data
Comfortable using CRM systems such as HubSpot and digital communication platforms
Ability to remain calm and professional during live events and busy operational periods
Experience working in fast-paced environments where priorities can shift quickly

Desirable

Experience in a sales or conversion-focused environment
Experience within events, sports, hospitality, or youth programmes
Experience supporting social media or community engagement activities
Exposure to operational projects or process improvement initiatives
Passion or interest in motorsport is advantageous

Additional Information

Full-time permanent role based in Upper Heyford
Monday to Friday during non-event periods
Weekend working will be required during scheduled events in line with business needs
Time off in lieu (TOIL) or adjusted weekday hours will be provided as agreed
Travel to event locations will be required as part of the role
Opportunity to grow and develop within a rapidly expanding motorsport organisation

Benefits:

Private medical insurance
Pension scheme with salary sacrifice option
Life assurance (death in service)
33 days holiday including bank holidays
Childcare support via salary sacrifice
Employee Assistance Programme (EAP)
Free GP service

FAT Karting League is committed to attracting, recruiting, and retaining the most talented individuals, regardless of age, disability, gender identity, gender expression, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion, belief, sex, or sexual orientation. We strive to be a team that supports diversity in the workplace and promotes an inclusive culture in which all team members are respected, empowered, and valued.

Quick apply

Refine Your Search

customer service jobs in oxfordshire

Customer Experience Lead

Sales Assistant - UNIQLO Oxford Westgate

Retail Customer Service - 40 Hours

Customer Service Advisor

Customer Assistant

Customer Support Advisor

Customer Service Advisor

Customer Service Assistant

Customer Care Specialist

Medical Receptionist/Administrator

Sales Administrator and Customer Service Assistant

Switchboard Operator

Helpdesk Administrator - 1700 - 2200

Senior Till and Customer Service Assistant

Sales Associate

Customer Complaints Advisor

Customer Service Advisor/Administrator

Utilities Administrator

Mobile Cover Receptionist

Customer Service

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