Associate banking director intermediary lending, edinburgh or london Work, Jobs in Pathhead, Fif (with Salaries)

Complaints Experience & Journey Lead
National Westminster Bank PLC —Edinburgh
- £61,000 - £91,500 a year
- Full-time
- Hybrid work
- Data analysis skills
- Hotel
- Financial services
- Annual leave
5d
Investigations Team Manager
Lloyds Banking Group —Edinburgh
- £61,344 - £68,160 a year
- Full-time
- Hybrid work
- Continuous improvement
- Financial services
- Leadership
11d
Trust Coordinator
Aberdeen —Edinburgh
- Full-time
- Hybrid work
- Administrative experience
- Organisational skills
- Annual leave
- Employee discount
10d
Project Support Officer (Access to High Demand Professions)
University of Edinburgh —Edinburgh
- Part-time
- Microsoft Office
- University
- IT
- Annual leave
- Employee discount
Greenspace Projects Officer
Edinburgh and Lothians Greenspace Trust —Edinburgh
- £29,157 - £34,879 a year
- Full-time
- Construction experience
- In-person
Quick apply
Operations & Growth Coordinator (Part-Time)
Jalex Scotland Ltd —Edinburgh
- £16 - £20 an hour
- Part-time
- Hybrid work
- CRM software
- Sales
- Salesforce
- Work from home
Quick apply
11d
Operational Excellence Lead
Nationwide Building Society —Edinburgh
- Up to £55,000 a year
- Full-time
- Continuous improvement
2d
Marie Curie Bereavement Services Coordinator
Marie Curie —Edinburgh
- £43,231 - £52,679 a year
- Full-time
- Organisational skills
- Hospice
- Annual leave
Quick apply
11d
Careers Consultant
University of Edinburgh —Edinburgh
- Full-time
- University
- IT
- Communication skills
- Annual leave
- Employee discount
Commercial Analyst (Retail and Surface Access)
Edinburgh Airport —Edinburgh
- Full-time
- Microsoft Excel
- Analysis skills
- Accounting
- Free parking
- Employee assistance programme
12d
Associate Relationship Manager - Mid Corporate
Lloyds Banking Group —Edinburgh
- Full-time
- Hybrid work
- Organisational skills
- IT
- Financial services
11d
Senior Policy Adviser
Ministry of Justice —Edinburgh
- £40,001 - £60,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
3d
Director of Onshore Asset Management
SSE —Perth
- £124,200 - £248,400 a year
- Full-time
- Communication skills
- Employee discount
Head of Events
Sodexo —Edinburgh
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
Quick apply
Director of Business Services
Supan Financial Services Group —Edinburgh
- £82,730 - £90,000 a year
- Full-time
- Financial services
- In-person
- Business
Quick apply
8d
Community Empowerment and Engagement Officer - Waverley Court
City of Edinburgh Council —Edinburgh
- £40,501 - £47,639 a year
1d
Director of Learning Operations
Elisa Learning Services Ltd —Edinburgh
- £64,000 - £94,000 a year
- Full-time
- Education
- Bachelor's degree
- Business
- Health & wellbeing programme
Quick apply
7d
Student Enterprise Support Executive
University of Edinburgh —Edinburgh
- Full-time
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
- Annual leave
6d
Director of Consulting Services
Arnaud Najarro Consulting Ltd —Edinburgh
- £68,000 - £90,000 a year
- Full-time
- Bachelor's degree
- In-person
- Business
- Language training provided
Quick apply
7d
Chief of Staff to the Head of the Scotland Office and Strategy Advisor to the Secretary of State
Ministry of Justice —Edinburgh
- £50,001 - £60,001 a year
- Full-time
- Hybrid work
- Presentation skills
- Organisational skills
- Leadership
- Annual leave
- Employee discount
13d

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associate banking director intermediary lending, edinburgh or london jobs near pathhead, fif

Complaints Experience & Journey Lead

National Westminster Bank PLC -
Edinburgh

Apply Now

Job details

Permanent | Full-time
£61,000 - £91,500 a year
5 days ago

Benefits

Annual leave
Transport links
On-site parking

Qualifications

Data analysis skills
Financial services
Root cause analysis

Full job description

Location Edinburgh, United Kingdom

Salary £61,000 – £91,500

Job typePermanent | Contract typeFull Time

Remote / On-site Hybrid

You’ll spend some of your time at home, working with your team digitally. You’ll also regularly work at your office or hub to collaborate with your colleagues.

Managerial / Technical Lead

This is a general indication and doesn’t always reflect day-to-day responsibilities. Check the job description for full details.

#R-00280571

Job description

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as a Complaints Experience & Journey Lead

This is a rewarding opportunity to lead high-performing teams and create a culture focused on continuously improving customer and colleague experiences
You’ll own the end-to-end complaints journey, setting the strategy and acting as the custodian of customer and colleague outcomes
You'll be the voice of the complaints experience, with the scope to influence change at scale across the complaints ecosystem

What you’ll do

As our Complaints Experience & Journey Lead, you’ll own and shape the end-to-end complaints experience, driving insight-led transformation, journey redesign and continuous improvement. You'll use customer, colleague and complaints insight to identify pain points, remove friction and improve outcomes across the complaints journey.

You’ll deliver strong performance while balancing customer, colleague, commercial and regulatory priorities. Acting as a champion for the complaints experience, you'll help ensure decisions and improvement activity are focused on delivering fair, consistent and effective outcomes.

You’ll also be:

Driving root cause analysis and complaints insight, using data to identify themes, uncover drivers and prioritise improvement activity
Turning insight into action by working with senior leaders and journey owners to deliver sustainable improvements
Setting and prioritising the complaints improvement agenda, aligning investment and resources to the greatest customer, colleague and business opportunities
Leading training, competence and capability development, making sure the right skills, tools and frameworks support a high-quality complaints experience
Coaching and empowering Complaints Journey Managers to monitor performance, identify opportunities and deliver measurable improvements across the journey
Championing customer and colleague needs by reducing effort, removing friction and improving complaints outcomes end to end

The skills you'll need

To succeed in this role, you’ll bring a strong understanding of the Financial Services sector, alongside deep expertise in complaints, customer journeys and the regulatory environment. You’ll be passionate about understanding customer and colleague experiences, using insight to shape strategy, driving meaningful change and improve outcomes at scale.

We’ll expect you to have strong expertise in complaints insight, data analysis and root cause methodologies, turning insight into measurable improvements through targeted journey and process enhancements.

You’ll also need:

Experience working across business, product and functional teams to deliver sustainable change
Experience leading end-to-end complaints, customer experience or journey transformation at scale
A proven track record of identifying customer and colleague pain points and delivering sustainable solutions
Experience embedding training, competence and capability frameworks within a regulated environment
Proven ability to drive customer-centric change across processes, systems and colleague experience
The ability to simplify complex challenges and competing priorities, turning them into clear and actionable strategies

Your benefits breakdown

Here’s a quick look at what your pay package and annual leave could look like if you get accepted for the role. We have a wide range of benefits to support you in your working life and beyond.

Please note, the presented benefits packages are based on the minimum base salary.

Tap each segment for details.

Your pay package

Your leave allowance

30 days Annual leave You’ll also have the opportunity to purchase up to 5 additional days off.

3 days Volunteering Take time off to support the causes you’re passionate about.

3 days Training Take time to build the skills you need to grow your career.

Total rewards package

Welcome to our Gogarburn hub

Set in large grounds including beautiful woodland, Gogarburn offers a conference centre, a business school with hotel bedrooms, a restaurant, relaxing zen gardens, onsite parking, and excellent transport links.

Key facts:

Surrounded by 85 acres of woodland
Our carparks provide electric vehicle charging
Opened in 2005

Apply Now

Refine Your Search

associate banking director intermediary lending, edinburgh or london jobs in pathhead, fif

Complaints Experience & Journey Lead

Investigations Team Manager

Trust Coordinator

Project Support Officer (Access to High Demand Professions)

Greenspace Projects Officer

Operations & Growth Coordinator (Part-Time)

Operational Excellence Lead

Marie Curie Bereavement Services Coordinator

Careers Consultant

Commercial Analyst (Retail and Surface Access)

Associate Relationship Manager - Mid Corporate

Senior Policy Adviser

Director of Onshore Asset Management

Head of Events

Director of Business Services

Community Empowerment and Engagement Officer - Waverley Court

Director of Learning Operations

Student Enterprise Support Executive

Director of Consulting Services

Chief of Staff to the Head of the Scotland Office and Strategy Advisor to the Secretary of State

I want to receive the latest job alerts for associate banking director intermediary lending, edinburgh or london in pathhead, fif

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