Customer service representative Work, Jobs in Ponteland, Nbl (with Salaries)

Customer Service Specialist
Teleperformance —Gateshead
- £27,601.60 a year
- Full-time
- Customer service
- Typing
- In-person
- Paid training
- Work from home
Customer Service Representative
Tesco Insurance —Newcastle upon Tyne
- £25,200 - £26,000 a year
- Full-time
- Hospitality
- Communication skills
- Free parking
- Employee discount
Customer Service Advisor
Verisure Services (UK) Limited —Newcastle upon Tyne
- £27,200 - £29,325 a year
- Full-time
- Customer service
- Microsoft Office
- IT
Quick apply
Customer Service Representative
William Hill —Newcastle upon Tyne
- £12.75 an hour
- Part-time
- Customer service
- Employee discount
Customer Service Advisor (Payments and Retentions)
TEAM RH FITNESS LTD —Gateshead
- £26,250.00 - £26,250.01 a year
- Sales
- Customer service
- Typing
- Free parking
- Employee discount
Quick apply
Customer Service & Operations - Customer Relations Advisor - CR1
Parkdean Resorts —Newcastle upon Tyne
- £26,184 a year
- Resort
- Store discount
- Employee assistance programme
Quick apply
9d
Customer Experience Representative (Evenings and Weekends)
Pink Boutique —Newcastle upon Tyne
- £25,780 - £30,000 a year
- Weekend availability
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Sales
- Free parking
- Store discount
Quick apply
6d
Customer Service Representative
TT Electronics plc —Bedlington
- Full-time
- Sales
- Customer service
- Data entry
- Annual leave
- Employee assistance programme
2d
Customer Service Advisor
M Group —Newcastle upon Tyne
- £26,529 a year
- Full-time
- Customer service
- Employee assistance programme
- Employee discount
3d
Customer service Advisor (Sales)
TEAM RH FITNESS LTD —Gateshead
- £26,250 - £26,251 a year
- Sales
- Typing
- Communication skills
- Free parking
- Employee discount
Quick apply
Customer Service Advisor/Administration Assistant
NFU Mutual Agency —Alnwick
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
Customer Care Co-ordinator
BarrattDevelopments —Gateshead
- Customer service
- Microsoft Office
- Programmable logic controllers
10d
Customer Support Administrator
Alliance Healthcare —Newcastle upon Tyne
- Full-time
- Typing
- Communication skills
11d
Customer Care Call Advisor
Verisure Services (UK) Limited —Newcastle upon Tyne
- £24,000 - £26,000 a year
- Full-time
- Customer service
- Microsoft Office
- Computer skills
- Annual leave
- Employee discount
Quick apply
Customer Service Advisor
North Tyneside Council —North Tyneside
- £25,583 - £25,989 a year
- Full-time
- Customer service
3d
Service Advisor (Customer Service)
Everflow —Peterlee
- £26,678 - £29,987 a year
- Full-time
- Hybrid work
- Customer service
- Free parking
- Annual leave
Sales Customer Service Advisor
The AA —Newcastle upon Tyne
- £26,550 a year
- Full-time
- Annual leave
- Employee assistance programme
8d
Customer Representative (Technical Support)
Act! LLC —Newcastle upon Tyne
- £27,500 a year
- Monday to Friday
- Hybrid work
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Customer Service Advisor - Broadband
Giacom —Prudhoe
- £26,250 a year
- Customer service
- IT
- Communication skills
- Annual leave
Quick apply
3d
Customer Service Assistant
Bandai Namco Amusement Europe Ltd. —Gateshead
- Temporary
- Café
Quick apply
9d

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Customer Service Specialist

Teleperformance -
Gateshead

Apply Now

Job details

Full-time
£27,601.60 a year

Benefits

Paid training
Company pension
Work from home
Employee assistance programme
Employee discount

Qualifications

Customer service
Typing
Time management

Full job description

Overview:

Start date: 19th of August 2026

Rate of Pay: £27,601.60 per annum

Location: Gateshead - PLEASE NOTE THAT THIS IS AN ONSITE ROLE AND WORK FROM HOME IS NOT AVAILABLE FOR THIS POSITION

Shifts: Full time 40 hours per week. Monday – Friday between 08.00 am and 6:00 pm. You must be fully flexible to work any shifts between these hours.

Training: 11 days

The Role:

We are seeking dedicated Contact Centre Agents to join our team. We are looking for individuals who possess a unique blend of compassion, strong judgment, assessment skills, professionalism, and with excellent time management skills.

This role is unique which entails assessing caseloads, in a timely manner. Your responsibilities include managing a dedicated caseload with empathy, professionalism, and confidentiality, while collaborating with relevant agencies and stakeholders to address complex issues. Ultimately, your role aims to enhance the well-being and financial stability of potential vulnerable customers through proactive intervention and effective case management.

Key Responsibilities

You should be confident in conducting challenging but effective conversations
You are required to maintain multiple cases simultaneously, varying by type and stage
You will be responsible for managing a designated caseload
You will be required to question in a curious and confident manner, whilst being considerate of potential sensitivities, asking appropriate follow up questions relevant to uniqueness of the case as required to gather evidence
You should be able to review and compare multiple sources of information, including using reasoned judgement to assess contradictory pieces of evidence
You should be able to engage with potentially challenging and vulnerable individuals, whilst demonstrating empathy and excellent customer service skills
At times you will be required to work collaboratively within your own team and with wider teams to support delivery outcomes
You should be proactive in talking to relevant people to get advice and information when unsure how to proceed
You will be responsible for managing and conducting caseloads by following a structured review process in adherence to all legal and policy requirements
You will decide what evidence is appropriate to request as is required to confirm the validity of declarations, considering the uniqueness and context of each individual case
You will be accountable for planning and conducting robust interviews asking challenging questions to gather all relevant information; exercising judgement to tailor follow up questions specific to each individual case
Gathering, verifying and assessing all available information, and deciding on an appropriate course of action
You will be required to record the progress of caseloads on specific systems, including maintaining and retaining relevant evidence in an evidence file including redacting and annotating sensitive material when appropriate

Background Checks

The role you are applying for, requires that you are vetted to Baseline Personnel Screening Standard (BPSS).

If your application is successful, we will ask you to provide documents/evidence to allow us to perform the below checks:

Identity check
Nationality and Immigration Status (including the entitlement to undertake the work we are offering)
Basic Criminal Records Check (including international criminal checks if you have lived outside the UK in the last 5 years)
Employment/Academic History Check - for a period of three years leading up to your application.

We will require documented evidence of your three-year history such as employer/education references, payslips/P45s, other evidence of salary payments. If you had any gaps in work/education during this time, we will need evidence of what your activity was, e.g. travel, study, unemployment, volunteering etc. If your application is successful, we will provide you with a list of acceptable documents and how you can send them to us.

Please note that if you are selected for the role, we will require all documents/evidence before we can confirm your start date with us.

All screening and evidence must be completed satisfactorily before commencement of employment.

We strongly recommend you start to compile this information so you have it ready to supply when needed.

What else do we need from you?

Strong verbal and written skills with the ability to show attention to detail
Ability to establish excellent customer relationships in a fast-paced environment
A can-do attitude with the ability to interact with lots of different people
Professional and emotional stability, able to remain professional and maintain professionalism and provide consistent customer service when engaging with Claimants
PC skills, and the ability to navigate multiple systems competently, with ease
A good consistent typing speed and the ability to multi task
Take ownership of situations with positivity, resilience and a dedicated approach to providing service excellence
Processes will be ever evolving and it is essential that you are adaptable and open to change

Benefits of being a Customer Service Representative

On-line recruitment process, with potential job offer within 24 hours and fully paid training
28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
Lifestyle Benefits programme – featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy.
Refer & Earn Scheme
Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days’ year and our Interactive Health and Wellbeing Hub
Life Assurance Cover & Pension Scheme
Length of Service and monthly recognition awards
Opportunities for career development and progression

Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.

Disclaimer Please note, only candidates who meet specific proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

Apply Now

Refine Your Search

customer service representative jobs in ponteland, nbl

Customer Service Specialist

Customer Service Representative

Customer Service Advisor

Customer Service Representative

Customer Service Advisor (Payments and Retentions)

Customer Service & Operations - Customer Relations Advisor - CR1

Customer Experience Representative (Evenings and Weekends)

Customer Service Representative

Customer Service Advisor

Customer service Advisor (Sales)

Customer Service Advisor/Administration Assistant

Customer Care Co-ordinator

Customer Support Administrator

Customer Care Call Advisor

Customer Service Advisor

Service Advisor (Customer Service)

Sales Customer Service Advisor

Customer Representative (Technical Support)

Customer Service Advisor - Broadband

Customer Service Assistant

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