Customer services coordinator Work, Jobs in Poole, Dor (with Salaries)

Customer Service Coordinator
Star Roofs LTD —Poole
- £30,000 - £55,000 a year
- Full-time
- CRM software
- Customer service
- English
- Free parking
Quick apply
1d
Events & Customer Services Coordinator
SCI EVENTS LIMITED —Weymouth
- From £26,000 a year
- Weekend availability
- Microsoft Excel
- Customer service
- Computer literacy
- Free parking
- Sick pay
Quick apply
8d
Gatherings Co-ordinator
Home Grown Hotels —Lyndhurst
- £13.61 an hour
- Weekend availability
- Hospitality
- Sales
- Customer service
- Employee discount
Quick apply
Sales Support Coordinator - Part Time
Campions —New Milton
- £14,400 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Communication skills
- Employee assistance programme
Quick apply

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Customer Service Coordinator

Star Roofs LTD
Poole

Quick apply

Job details

Permanent | Full-time
£30,000 - £55,000 a year
1 day ago

Benefits

Free parking
Casual dress
On-site parking

Qualifications

CRM software
Customer service
English
Microsoft Office
Organisational skills
Communication skills

Full job description

About Us:
Star Roofs Ltd specializes in providing high-quality conservatory roofing solutions. We pride ourselves on our commitment to exceptional customer service and craftsmanship, ensuring that every project enhances the comfort and aesthetic of our clients’ homes.

Position Overview:
The Customer Service Coordinator will play a vital role in managing warm leads, facilitating communication with potential clients, and booking appointments for our surveyors. This position requires a proactive, organized individual who excels in customer interaction and coordination.

Key Responsibilities:

Lead Management:**
- Reach out to warm leads through phone calls and emails, providing information about our services.
- Qualify leads and assess their needs to effectively communicate our offerings.

Appointment Scheduling:
- Book appointments for surveyors based on client availability and preferences.
- Maintain and update the surveyor's diary to ensure an efficient scheduling process.

Customer Interaction:
- Provide excellent customer service by addressing inquiries and resolving issues promptly.
- Follow up with leads and clients to ensure satisfaction and promote further engagement.

Data Management:
- Record and maintain accurate lead and customer information in the CRM system.
- Generate reports on lead conversion rates and appointment bookings.

Collaboration:
- Work closely with the sales and surveyor teams to ensure seamless communication and workflow.
- Participate in team meetings to discuss lead status and strategies for improvement.

Qualifications:

- Previous experience in customer service or a related field.
- Excellent communication skills, both verbal and written.
- Strong organizational skills with the ability to manage multiple tasks simultaneously.
- Proficiency in CRM software and MS Office Suite.
- A positive attitude and a passion for helping customers.

What We Offer:

- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A supportive and dynamic work environment.
- The chance to be part of a team dedicated to enhancing home comfort and aesthetics.

Pay: £30,000.00-£55,000.00 per year

Benefits:

Casual dress
Free parking
On-site parking

Work Location: In person

Quick apply

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customer services coordinator jobs in poole, dor

Customer Service Coordinator

Events & Customer Services Coordinator

Gatherings Co-ordinator

Sales Support Coordinator - Part Time

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