quality assurance Work, Jobs in poole, dor (with Salaries)

Call Quality Analyst
Better —Bournemouth
- £28,000 a year
- Full-time
- Customer service
- Analysis skills
- Organisational skills
- Employee discount
Quick apply
9d
Quality Assurance Administrator
Amberley Labels —Blandford Forum
- Full-time
- Computer literacy
- Bachelor's degree
- Travel
- Life insurance
Quick apply
9d
Release Quality Manager
Vitality —Bournemouth
- Analysis skills
- Agile
- IT
10d
Quality Control Inspector
IMI Plc - Legacy Precision —Poole
- Full-time
- Hand tools
- Communication skills
- Mechanical knowledge
Quality Control Inspector
IMI plc —Poole
- Full-time
- Hand tools
- Communication skills
- Mechanical knowledge
Quality Assurance Engineer
Sumac Precision Engineering —Weymouth
- Microsoft Office
- Organisational skills
- Communication skills
Quality Control Team Leader
IMI Plc - Legacy Precision —Poole
- Full-time
Quality Control Team Leader
IMI plc —Poole
- Full-time
Quality Control Team Leader
IMI Process Automation —Poole
Quick apply
Quality Control Inspector
IMI Process Automation —Poole
- Hand tools
- Communication skills
- Mechanical knowledge
Quick apply
8d
Senior Quality Engineer - Advanced Quality Planning
Eaton —Wimborne
- Project management
- Communication skills
- Negotiation
Quality Engineer
Eaton —Wimborne
10d
Quality Inspector
Curtiss-Wright —Wimborne
- Full-time
- Assembly
- Quality control
- Mechanical knowledge
Supplier Quality and Compliance Coordinator
Passenger Clothing —New Milton
- Full-time
- Analysis skills
- Annual leave
- Employee discount
3d
Quality Control Inspector
Sumac Precision Engineering —Weymouth
- Welding
Senior Laboratory Technician
VPG —Ringwood
- Full-time
- Microsoft Powerpoint
- Laboratory experience
- Annual leave
Quick apply
9d
Senior Quality Specialist
Curtiss-Wright —Christchurch
- Full-time
- Computer literacy
- Employee stock purchase plan
- Annual leave
Customer Service & Quality Support Specialist
Forest Whole Foods —Christchurch
- Up to £30,000 a year
- Full-time
- Customer service
- Organisational skills
- Computer skills
- Free parking
Placement Student (HMI, Graphics and QA)
3t —Bournemouth
- AWS
- C++
- Bachelor's degree

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Customer Assistant - In-Store Bakery - Broadstone SF
Marks & Spencer —Poole
Providing a safe space for colleagues with all types of health conditions or disabilities and supporting with business initiatives to ensure our stores are…
£13.41 an hour
16h
Sales Assistant
WHSmith Travel —Poole
Carrying out stock replenishment, ensuring all areas of the store remain tidy and inviting for our customers to shop.
£8.03 - £12.75 an hour
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quality assurance jobs near poole, dor

Call Quality Analyst

Better -
Bournemouth

Quick apply

Job details

Full-time
£28,000 a year
9 days ago

Benefits

On-site gym
Employee discount

Qualifications

Customer service
Analysis skills
Organisational skills
Communication skills

Full job description

Job Title: Call Quality Analyst

Location: Office based, Bournemouth

Salary: £28,000

About Us

Better is a leading provider of telecommunications solutions, dedicated to delivering exceptional service to our customers. We pride ourselves on our innovative approach and commitment to customer satisfaction. Our Bournemouth office is a vibrant and supportive environment where every team member plays a crucial role in our success.

Role Overview

We are seeking a meticulous and detail-oriented Call Quality Analyst to join our dynamic team. The successful candidate will be responsible for listening to and assessing the quality of calls, ensuring that our standards are consistently met and exceeded. This role is crucial in helping us maintain our reputation service excellence.

Responsibilities:

Monitor and evaluate calls for quality, compliance, and customer experience.
Provide actionable feedback to agents and management to improve performance.
Develop and maintain call quality standards and evaluation criteria.
Analyse call data trends to identify areas for improvement.
Collaborate with training and operations teams to implement quality improvement strategies.

Requirements

Proven experience in call quality analysis or related roles.
Strong analytical skills to assess call data and quality metrics.
Excellent communication and interpersonal skills.
Ability to provide constructive feedback to team members.
Detail-oriented with strong organizational skills.
Familiarity with call centre operations and customer service standards.
Proficiency with call monitoring and quality assurance tools is a plus.

Benefits

Opportunity to work in a dynamic and supportive team environment.
25 days holiday plus bank holidays, increasing by 1 day for every year of service, plus your birthday off
Early finish Fridays
Modern office with an onsite café and gym and Central Bournemouth location, just 2 minutes from the beach.
Monthly staff awards with quarterly dinner and drinks at top local restaurants.
Ongoing training and development opportunities.
Enjoy events such as summer parties, Christmas celebrations and charity fundraisers.
Access to discount at popular retailers

Quick apply

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quality assurance jobs in poole, dor

Call Quality Analyst

Quality Assurance Administrator

Release Quality Manager

Quality Control Inspector

Quality Control Inspector

Quality Assurance Engineer

Quality Control Team Leader

Quality Control Team Leader

Quality Control Team Leader

Quality Control Inspector

Senior Quality Engineer - Advanced Quality Planning

Quality Engineer

Quality Inspector

Supplier Quality and Compliance Coordinator

Quality Control Inspector

Senior Laboratory Technician

Senior Quality Specialist

Customer Service & Quality Support Specialist

Placement Student (HMI, Graphics and QA)

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