Customer relations Work, Jobs in Pulloxhill, Bdf (with Salaries)

Front of House Manager / Customer Relations & Complaints Handler
Shopforcars —Luton
- From £20,000 a year
- Weekend availability
- Sales
- Administrative experience
- In-person
- Free parking
- Employee discount
Quick apply
2d
Employee Relations Advisor
Hightown Housing Association —Hemel Hempstead
- £36,090 a year
- Hybrid work
- Management
9d
Office Administrator & business executive
PremiumStaff Ltd —Hitchin
- £12.21 - £16.13 an hour
- Part-time
- Hybrid work
- Microsoft Outlook
- Sales
- Social media management
Quick apply
2d
Grounds Maintenance Worker
One Group Services —Bedford
- From £26,000 a year
- Full-time
- Customer service
- Maintenance
- In-person
- Free parking
Quick apply
7d
Trainee Account Manager
uRisk —Buntingford
- £24,000 a year
- Full-time
- No experience needed
- In-person
Quick apply
9d
Customer Service Assistant Manager
Warner Bros. Discovery —Leavesden Green
- Weekend availability
- Management
- IT
- Communication skills
1d
Customer Service & Sales Advisor
Stellantis &You —Hatfield
- Up to £60,000 a year
- Weekend availability
- Customer service
- In-person
- Retail sales
- Store discount
- Health & wellbeing programme
Quick apply
9d
People Administrator
European Tyre Enterprise Ltd —Letchworth
- £27,056.27 a year
- Full-time
- Management
- Administrative experience
- Human resources
- Employee discount
People Administrator
KwikFit —Letchworth
- £27,056.27 a year
- Full-time
- Management
- Administrative experience
- Human resources
- Employee discount
JDL HRBP -UK
JD.COM INTERNATIONAL UK LTD —Milton Keynes
Quick apply
Sr Client Success Manager
WorkBuzz —Milton Keynes
- £60,000 - £70,000 a year
- Full-time
- Hybrid work
- Travel
- Organisational skills
14d
SCUK Customer Experience Executive (12 Month FTC)
SCU Santander Consumer (UK) plc —Milton Keynes
- £25,000 - £28,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Customer service
- Communication skills
- Employee assistance programme
Assistant HR Business Partner
Dandara —Milton Keynes
- Full-time
- Hybrid work
- Continuous improvement
- Travel
- Human resources
- Employee assistance programme
- Employee discount
7d
Festival Bar Staff
Hospitality Recruitment Heads —Hitchin
- £10 - £14 an hour
- Bar
- No experience needed
- English
- Flexible schedule
Head of Customer Care
BarrattDevelopments —Northampton
- Customer service
HR Officer - Healthcare
Nouvita —Hatfield
- Up to £35,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Human resources
- Organisational skills
Human Resources Manager
Ball Corporation —Milton Keynes
- £55,500 - £92,500 a year
- English
- Human resources
- Business
Quick apply
3d
Volunteer Engagement Manager
The Stables —Milton Keynes
- £25,000 - £30,000 a year
- Full-time
- In-person
- Leadership
- Free parking
Quick apply
Parking Services Manager
East Herts Council —Hertford
- £50,011 - £54,189 a year
- Free parking
- Employee assistance programme
12h
General Manager
Genting —Luton
- £80,000 a year
- Full-time
- Communication skills
- Employee assistance programme
Quick apply
13d

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customer relations jobs near pulloxhill, bdf

Front of House Manager / Customer Relations & Complaints Handler

Shopforcars
Luton

Quick apply

Job details

Full-time
From £20,000 a year
2 days ago

Benefits

Free parking
Canteen
Employee discount
On-site parking

Qualifications

Driving Licence
Sales
Sales management
Upselling
Complaint handling
Administrative experience
Phone etiquette
Communication skills

Full job description

Job Title: Front of House Manager / Customer Relations & Complaints Handler

Location: [Luton Town Centre/Hitchin ]

Company: Shopforcars

About Us:

We are an established and growing used car dealership based in Luton, Bedfordshire. With continued expansion, including the opening of a new site in Hitchin, and a strong reputation for customer service, we are looking for a confident, organised individual to take ownership of our front-of-house operations and customer journey.

This is a key role within the business, acting as the first point of contact for all customer enquiries while also managing aftersales queries and complaints.

Role Overview:

To manage all incoming customer enquiries, sales leads, appointments and aftersales communication while delivering an exceptional customer experience from first contact through to post-sale support. You will act as the primary point of contact for customers, helping convert enquiries into sales, managing showroom appointments, handling complaints and aftersales issues, and supporting stock acquisition activities.

Key Responsibilities:

Act as the first point of contact for all inbound calls, emails, website enquiries and walk-in customers.
Manage appointment schedules and customer diaries. Booking customers in for viewings
Answer customer questions regarding vehicle specifications, service history, maintenance records, pricing, availability and ownership history.
Handle part exchange enquiries and assist with providing vehicle valuations.
Explain finance options, warranty products and vehicle purchasing processes.
Use effective sales techniques to convert enquiries into showroom appointments and vehicle sales.
Proactively follow up leads and customer enquiries to maximise conversion rates.
Build rapport with customers and maintain consistent communication throughout the sales process.
Welcome customers attending pre-booked appointments and provide a professional showroom experience.
Conduct vehicle viewings and presentations, highlighting key features and benefits of each vehicle.
Assist customers throughout the purchasing process and help close sales opportunities.
Promote and sell additional products and services including warranties and other dealer-added products.
Handle walk-in enquiries and maximise all sales opportunities.
Maintain accurate records of all customer interactions within company systems.
Collaborate with the marketing team to promote inventory, including on our social media accounts.
Perform other ad-hoc hands-on tasks on-site and in the office as needed.

Complaints & Customer Relations:

Take ownership of customer issues and complaints following vehicle purchase.
Listen carefully to customer concerns and gather all relevant information.
Guide customers through the appropriate next steps, including obtaining supporting information and documentation where required.
Work closely with customers to achieve fair and commercially viable resolutions.
Negotiate outcomes that protect customer satisfaction while safeguarding dealership profitability.
Liaise with internal departments, repairers and third parties to resolve issues efficiently.
Maintain accurate records of all complaint cases and correspondence.
Help protect and enhance the dealership's reputation through professional complaint handling and customer care.

Qualifications:

Minimum age of 24 due to insurance requirements.
Has previous motor trade experience or strong managerial experience.
Confident, customer-focused, and driven to achieve targets.
Ability to guide customers through the sales process with outstanding service.
Comfortable using social media to market vehicles and interact with customers.
Must be available to work weekends.
Excellent communication and interpersonal skills.
Ability to work in a fast-paced environment and manage multiple tasks.
A full, valid UK driver’s license with a clean driving record.

Who This Role Suits:

This role would suit someone who:

Is confident, professional, and personable when dealing with customers both over the phone and face-to-face.
Can confidently manage customer enquiries from initial contact through to aftersales support.
Remains calm, professional, and solution-focused when handling complaints and challenging situations.
Has strong commercial awareness and understands the importance of balancing customer satisfaction with business profitability.
Is highly organised, able to prioritise tasks, and comfortable managing multiple responsibilities simultaneously.
Enjoys working in a fast-paced environment where no two days are the same.
Is proactive, self-motivated, and capable of taking ownership of customer relationships and dealership operations.
Has a positive attitude and is willing to get involved in all aspects of the business, from sales and customer service to administration and vehicle sourcing.

Job Type: Full-time

The Package

Salary: Up to £20,000 Basic + OTE of £50,000 in the first year. If you are passionate about cars and have a keen eye for detail, we would love to hear from you! Apply now with your CV and a brief summary of your experience.

Job Type: Full-time

Pay: From £20,000.00 per year

Benefits:

Canteen
Employee discount
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

customer relations jobs in pulloxhill, bdf

Front of House Manager / Customer Relations & Complaints Handler

Employee Relations Advisor

Office Administrator & business executive

Grounds Maintenance Worker

Trainee Account Manager

Customer Service Assistant Manager

Customer Service & Sales Advisor

People Administrator

People Administrator

JDL HRBP -UK

Sr Client Success Manager

SCUK Customer Experience Executive (12 Month FTC)

Assistant HR Business Partner

Festival Bar Staff

Head of Customer Care

HR Officer - Healthcare

Human Resources Manager

Volunteer Engagement Manager

Parking Services Manager

General Manager

I want to receive the latest job alerts for customer relations in pulloxhill, bdf

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