assistance team leader Work, Jobs in remote (with Salaries)

Assistance Team Leader
International Medical Group —Remote
- £31,500 - £35,000 a year
- Full-time
- Remote
- Management
- Continuous improvement
- Leadership
12d
TR Processor
Scout Clinical —Remote
- £27,000 - £30,000 a year
- Temporary
- Remote
- Hospitality
- Spanish
- Microsoft Excel
Quick apply
Night Team Leader
International Medical Group —Remote
- £31,500 - £35,000 a year
- Weekend availability
- Remote
- Management
- Customer service
- Organisational skills
12d
Safeguarding Co-ordinator
Shaw Trust —Remote
- £27,899 - £33,753 a year
- Remote
- Annual leave
- Employee assistance programme
6d
Commissiong Support Team Member
Amentum —Remote
- Full-time
- Hybrid work
- Organisational skills
- Employee stock purchase plan
- Annual leave
2d
Payroll Officer
Restore PLC —Remote
- £35,000 a year
- Remote
- Microsoft Excel
- Communication skills
- Free parking
- Annual leave
Digital & Data Services Co-ordinator
Shaw Trust —Remote
- £27,284 - £32,968 a year
- Weekend availability
- Remote
- Continuous improvement
- Time management
- Annual leave
- Employee assistance programme
2d
Business Support Officer (22993)
Barnardo's —Remote
- £27,554 - £34,600 a year
- Hybrid work
- Administrative experience
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme
20h
Talking Therapies Course Coordinator
Vita Health Group —Remote
- £24,882 a year
- Remote
- IT
- Communication skills
- Time management
2d
Sr. Security Researcher II, Persona Ops (Remote)
CrowdStrike —Remote
- Full-time
- Remote
- Driving
Head of Client & Product Delivery (Europe)
Amber Electric —Remote
- £110,000 - £150,000 a year
- Full-time
- Remote
- Leadership
- Employee assistance programme
- Flexible schedule
Quick apply
Regional Officer South-East
The Society and College of Radiography —Remote
- £63,104 a year
- Full-time
- Remote
- Annual leave
- Life insurance
13d
Digital & Data Services Administrator
Shaw Trust —Remote
- £26,228 - £29,163 a year
- Weekend availability
- Remote
- Microsoft Excel
- Customer service
- IT
- Annual leave
- Employee assistance programme
6d
Regional Director - Outer London
The Watches of Switzerland Group —Field Based
- Business development
- Analysis skills
- Leadership
- Employee assistance programme
Senior Account Manager - Food and Beverages
Infor —Remote
- Remote
- Up to 50% travel
- Sales
- Travel
AV Installations Engineer
Converge Technology Solutions —Remote
- £35,000 a year
- Full-time
- Driving
- Travel
Step 3 Clinical Supervisor
Vita Health Group —Remote
- £48,960 - £55,080 a year
- Remote
1d
People Advisor (23092)
Barnardo's —Remote
- £32,812 - £35,156 a year
- Hybrid work
- Travel
- Human resources
- Annual leave
- Employee assistance programme
9d
Account Executive Remote - US EST / UK Based
Accredible —Remote
- Full-time
- Sales
- Salesforce
- Presentation skills
- Employee assistance programme
- Life insurance
NG SIEM Sales Specialist - Northern Europe (Remote, GBR)
CrowdStrike —Remote
- Full-time
- Remote
- Sales
- Organisational skills
- Communication skills

I want to receive the latest job alerts for assistance team leader in remote

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Assistance Team Leader

International Medical Group -
Remote

Apply Now

Job details

Full-time
£31,500 - £35,000 a year
12 days ago

Benefits

Company pension
Private medical insurance

Qualifications

Management
Continuous improvement
Leadership
Communication skills

Full job description

Assistance Team Leader

Working Model: Remote
Salary: £31,500 – £35,000 + 5% performance bonus

About the Role

We’re looking for an experienced and motivated Assistance Team Leader to support the delivery of high‑quality, 24/7 assistance services. This role is key to ensuring exceptional customer outcomes, strong team performance, and full compliance with company procedures and service standards.

Leading by example, you’ll balance hands‑on case management with day‑to‑day leadership responsibilities, coaching and supporting a team of Assistance Case Managers while working closely with the wider management team to continuously improve service delivery.

Key Responsibilities

Service Delivery & Performance

Take overall responsibility for service delivery within the 24/7 Assistance team.
Monitor call performance, productivity, inbox management, and service levels, escalating issues where required.
Ensure client SLAs, KPIs, and contractual objectives are consistently met.
Promote efficiency and high‑quality performance across all aspects of service delivery.
Identify service risks and champion improvements that enhance quality and efficiency.

Leadership & People Development

Provide coaching, guidance, and direction to Assistance Case Managers and Administrators.
Support training, development, and performance management to required standards.
Act as the first escalation point for team queries and case‑related issues.
Communicate team objectives, targets, and performance outcomes clearly.
Foster a collaborative, high‑performing team culture aligned with company values.

Operational Oversight

Ensure schemes are correctly set up across relevant systems.
Maintain accurate, complete, and compliant system notes and documentation.
Review, prioritise, and assign system tasks to ensure timely completion.
Assist with case escalations and authorisations as required.
Run and analyse operational reports covering case set‑up, open cases, and productivity.
Support Finance with month‑end queries and data validation, ensuring feedback is shared with the team.

Collaboration & Governance

Work closely with the management team to resolve service delivery issues, training needs, complaints (actual or potential), and process improvements.
Promote strong teamwork, communication, and consistent standards across the business.
Operate in a professional manner at all times, ensuring compliance with internal and regulatory expectations.

About You

You’re a confident, customer‑focused leader who thrives in a fast‑paced assistance or insurance environment and enjoys balancing operational delivery with people leadership.

Essential Skills & Behaviours

Strong sense of accountability and commitment.
Excellent customer focus and service mindset.
Effective people management and communication skills.
Sound business acumen with the ability to manage priorities and performance.
Comfortable supporting change and continuous improvement initiatives.
Strong teamwork and collaboration skills.

Preferred Experience

Minimum of 2 years’ experience in a similar industry, at Team Leader or Case Manager level.
Systems knowledge and confidence using multiple operational platforms.
Understanding of FCA/FOS regulations and insurance principles.
Experience in claims practice or assistance environments.
General business administration experience.

Why Join Us?

Competitive salary + 5% performance bonus
Fully remote working
Structured training and ongoing support to help you succeed
Opportunity to gain experience within international private medical insurance
A collaborative, professional, and supportive working environment
Benefits Package
Bupa dental cover to support your oral health
Health Shield cash plan (including optical and everyday healthcare)
Comprehensive travel insurance for added peace of mind
Royal London pension scheme to support your future
Death in service benefit for financial protection
Paid volunteer days to give back to causes that matter to you
Birthday day off + Christmas Eve off
22 days holiday + 8 bank holidays (increasing to 30 days with tenure, pro-rated depending on shift pattern)

If you’re passionate about delivering great customer service and looking for a role that offers flexibility, stability, and development, we’d love to hear from you.

Apply today and take the next step in your career.

IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.

VhqZMqcpW2

Apply Now

Refine Your Search

assistance team leader jobs in remote

I want to receive the latest job alerts for assistance team leader in remote

Related Searches

Explore jobs in more locations

Assistance Team Leader

About the Role

Key Responsibilities

Service Delivery & Performance

Leadership & People Development

Operational Oversight

Collaboration & Governance

About You

Essential Skills & Behaviours

Preferred Experience

Why Join Us?

Benefits Package