customer service Work, Jobs in rhondda (with Salaries)

Customer Relations Assistant
Transport for Wales —Pontypridd
- £12.71 an hour
- Word processing
- Classroom experience
- Computer skills
- Employee discount
Customer Service Assistant (maternity cover)
SHELL Tonypandy —Tonypandy
- £12.71 an hour
- Temporary
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
6d
Customer Advisor - TradePoint
B&Q —Merthyr Tydfil
- £13.10 an hour
- Part-time
- Employee assistance programme
- Employee discount
2d
Retail Assistant - Part Time, Evenings & Weekends
Farmfoods —Merthyr Tydfil
- £10.95 - £12.81 an hour
- 8 hour shift
- School
- Employee discount
- Gym membership
Quick apply
6d
Cynorthwy-ydd Amgueddfa / Museum Assistant
Merthyr Tydfil County Borough Council —Merthyr Tydfil
- £19,979.15 - £28,598.00 a year
7d
Retail Assistant
EG On The Move Ltd —Merthyr Tydfil
- £10.95 - £12.90 an hour
- Part-time
- Customer service
- Employee discount
Quick apply
Customer Enquiry Executive
Nathaniel Car Sales Ltd —Bridgend
- £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Sales
Quick apply
6d
Admin Support Officer
Yolk Recruitment —Pontypridd
- £25,752 a year
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
- Employee discount
16h
Customer Assistant
Lidl —Caerphilly
- £13.45 - £14.45 an hour
- Part-time
- Customer service
- Bakery
- Store discount
- Employee discount
1d
Customer Service Advisor
NoteMachine —Crickhowell
- £27,831.35 a year
- 12 hour shift
- Software troubleshooting
- Customer service
- IT
- Employee discount
- Life insurance
Quick apply
19h
Team Leader
Card Factory —Bridgend
- £13 an hour
- Leadership
Customer Service Advisor
Capital On Tap —Cardiff
- £500 - £750 a week
- Full-time
- Customer service
- Financial services
- Communication skills
Customer Service Representative
IQUW Group —Swansea
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
- Employee assistance programme
Part Time Sales Advisor
F.Hinds —Merthyr Tydfil
- £8.69 - £12.80 an hour
- Part-time
- Sales
- Communication skills
Receptionist
David Lloyd Clubs —Cardiff
- Communication skills
- Employee discount
7h
Customer Sales Advisor
Halfords —Llantrisant
- £10.85 - £12.71 an hour
- Part-time
- Sales
- Customer service
- Retail sales
- Store discount
- Health & wellbeing programme
Customer Care & Planning Coordinator – Maternity Cover FTC
Magnera Corporation —Aberdare
- Monday to Friday
- Customer service
- ERP systems
- Organisational skills
14d
Payroll Administrator
Effective Payroll Solutions Ltd —Pontypridd
- £13,880 - £23,132 a year
- Part-time
- Microsoft Office
- Administrative experience
- Organisational skills
- Annual leave
Quick apply
2d
Seasonal Sales Associate (10 Hours)
Under Armour —Brynmenyn
- £12.75 - £14.03 an hour
- Part-time
- English
- Communication skills
- Employee discount
- Flexible schedule
3h
Onboarding Specialist
Tes Global —Llantrisant
- £26,599 a year
- Full-time
- Microsoft Excel
- Organisational skills
Quick apply

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Customer Relations Assistant

Transport for Wales -
Pontypridd

Apply Now

Job details

Fixed term contract
£12.71 an hour

Benefits

Cycle to work scheme
Company pension
Free or subsidised travel
Employee discount
Car scheme

Qualifications

Word processing
Classroom experience
Computer skills
Communication skills
Welsh

Full job description

Pay Rate:
£12.71 per hour
Location:
Llys Cadwyn Pontypridd
Website Category:
Head Office
Contract Type:
Fixed Term
Closing Date:
8 June 2026
Vacancy Reference:
0584

Please note: this is a 6 month fixed-term contract

The Role

The Customer Relations Assistant performs an integral multifunctional role within the Customer Relations function, providing efficient administration support including organising, processing and monitoring all channels of communication as well as supporting the management team with the preparation of reports and data analysis.

Role responsibilities

Provide a high-quality Customer Relations service, by professionally addressing complaints, queries and feedback from customers via a range of contact methods to resolve customer queries promptly.
Process customer queries by recording information about customers, cases, and contact reasons into the CRM system, to ensure all data captured is both complete and accurate.
Produce quality written responses to all customer contacts by complying with our regulatory timescales, Complaint Handling procedures and internal guidelines to ensure the output of replies to customers meets internal quality guidelines regarding content and tone.
Process delay repay claims on our Delay Repay system by using a range of contact methods and our CRM systems, ensuring that each claim is processed in line with our Passenger Charter

Who we're looking for

High standard of written and verbal communication
Proficient computer and word processing skills with Microsoft
Excellent organisational
Ability to provide a consistent high-quality service to

Welsh Language Skills

While not essential for this role, Welsh language skills would make a great addition to your application.

TfW support anyone who wants to learn Welsh or improve their skills. We offer online learning, classroom courses and funding attendance at local community courses.

Equal Opportunities

We're changing the way the transport industry looks. By celebrating and embracing differences, we're building a workforce that represents Wales. We need talented people from all backgrounds and cultures to bring their perspectives and experiences. Diverse teams make better decisions and drive innovation. Join us in transforming the way Wales travels."

Who we are

Transport for Wales is changing the way Wales travels, making sustainable transport the first choice. We're building a multimodal integrated transport network called the T Network, making it easier for people to travel by train, bus, walking, wheeling and cycling.

We're a Disability Confident Leader. Let us know about any reasonable adjustments you may need in the recruitment process and as part of the role if you are successful.

This advert will close at 23:59 on the day of the application closing date stated above. However, we reserve the right to close this vacancy early if we receive enough applications. We encourage you to submit your application as early as possible.

Job benefits

Enhanced pension scheme

Free travel across the TfW rail network

Cycle to work scheme

Electric car scheme

Health cash plan

High street discounts

Training & development opportunities

Apply Now

Refine Your Search

customer service jobs in rhondda

Customer Relations Assistant

Customer Service Assistant (maternity cover)

Customer Advisor - TradePoint

Retail Assistant - Part Time, Evenings & Weekends

Cynorthwy-ydd Amgueddfa / Museum Assistant

Retail Assistant

Customer Enquiry Executive

Admin Support Officer

Customer Assistant

Customer Service Advisor

Team Leader

Customer Service Advisor

Customer Service Representative

Part Time Sales Advisor

Receptionist

Customer Sales Advisor

Customer Care & Planning Coordinator – Maternity Cover FTC

Payroll Administrator

Seasonal Sales Associate (10 Hours)

Onboarding Specialist

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