Customer support assistant manager Work, Jobs in Risley, Dby (with Salaries)

Customer Support Assistant Manager
Alpkit —Nottingham
- £26,500 - £28,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Management
- Customer service
- Free parking
- Store discount
Quick apply
6d
Assistant Manager
Farmfoods —Nottingham
- £31,449.00 - £35,306.88 a year
- Weekend availability
- Management
- Annual leave
- Employee discount
Quick apply
Assistant Manager - Derby Osmaston Road
BoyleSports —Derby
- £13.20 an hour
Quick apply
Assistant Manager - Derby Alvaston
BoyleSports —Derby
- £13.20 an hour
Quick apply
Assistant Branch Manager
Travis Perkins —Long Eaton
- Full-time
6d
Football Centre Assistant manager
Notts Olympic Football Club —Nottingham
- £27,000 - £30,000 a year
- Weekend availability
- Hospitality
- Management
- Organisational skills
Quick apply
Assistant Manager
Screwfix —Loughborough
- £28,275 a year
- Part-time
- Annual leave
- Employee discount
Assistant Manager - Leicester Narborough Road
BoyleSports —Leicester
- £13.20 an hour
Quick apply
Assistant Manager
JDSPORTS —Nottingham
- Full-time
- Retail management
- Leadership
- Communication skills
- Employee discount
Quick apply
5d
Assistant Category Manager
Vision Express —Nottingham
- Hybrid work
- Microsoft Excel
- Management
- Merchandising
- Employee discount
- Referral programme
Deputy Retail Manager
Headway —Nottingham
- £13.17 an hour
- Part-time
- Management
- Customer service
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
Deputy Catering Manager
CASTLE ROCK BREWERY —Nottingham
- From £35,000 a year
- Part-time
- Culinary experience
- Cooking
- In-person
- Employee discount
Quick apply
Spar Customer Service Assistant/Supervisor
KRB Retail Limited —Nottingham
- £11 - £14 an hour
- Part-time
- Bilingual
- Customer service
- Merchandising
- Employee discount
Quick apply
14d
Deputy Manager
Headway - the brain injury association —Eastwood
- £13.17 an hour
- Customer service
- Organisational skills
- Leadership
- Employee assistance programme
- Employee discount
12d
Assistant Manager
The Rank Group —Burton-On-Trent
- From £32,500 a year
- Leadership
- Communication skills
- Employee discount
- Sick pay
Quick apply
Assistant Manager
Markfield Court Village —Markfield
- £16.50 an hour
- Part-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Assistant Operations Manager - Student Accommodation
Student Roost —Leicester
- £29,000 - £32,000 a year
- Full-time
- University
Quick apply
Retail Deputy Manager
The Works —Nottingham
- Customer service
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Assistant Manager
Starbucks —Chesterfield
- Weekend availability
- Leadership
- Store discount
- Employee assistance programme
Car Sales Controller/ Assistant Store Manager
Carsa Limited —Mountsorrel
- £30,000 - £60,000 a year
- Full-time
- Sales
- Customer service
- Computer literacy
- Health & wellbeing programme
- Referral programme
Quick apply
7d

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Customer Support Assistant Manager

Alpkit
Nottingham

Quick apply

Job details

Full-time
£26,500 - £28,500 a year
6 days ago

Benefits

Free parking
Casual dress
Store discount
Additional leave
Cycle to work scheme
Free flu jabs
Company pension
Work from home
Employee discount
Gym membership
Paid volunteer time
Bereavement leave
Life insurance
Sick pay
On-site parking

Qualifications

Microsoft Excel
Management
Customer service
Microsoft Office
Assistant manager experience
Customer support

Full job description

Alpkit Customer Service

Customer Service Assistant Manager

Monday – Friday

37.5 hours per week

Hybrid working

Here at Alpkit, we’re obsessive about Customer Experience. As our Customer Support Assistant Manager, you’ll need to be a customer focussed communicator, with experience of leading an e-commerce CS team. Do you have a passion for the outdoors, systems, and service?

What You’ll be doing

You’ll set the daily tone and priorities for our awesome customer service team, making sure that we’re covering all bases and maintaining our SLAs every day. There’s a lot to keep on top of, from Sales and Fulfilment, Returns and Aftersales, to Sonder bikes. We operate through email, live chat, phone, social, reviews and even the odd walk-in!

We’re proud to have a team of incredibly passionate, hardworking Customer Service heroes. Your job is to share your knowledge and expertise to align job responsibilities, culture, and product knowledge so the team deliver amazing customer service every day.

About Alpkit

Customer experience is placed at the heart of Alpkit operations. We strive to be with our customer throughout their journey with us. Our entire operation works to continually improve the Alpkit and Sonder experience for our customers, from increasing product range and performance, to addressing customer concerns such as minimising plastic use and improving our internal systems to advance our service. We are a multi-award-winning adventure sports brand and retailer. Our pursuit of great customer experience is at the core of what we do.

Perks of the job

At Alpkit, we value all cultures, backgrounds, and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community, and help us “Go nice places, do good things.”

Our work benefits include an ability to buy extra holiday, Green Commute Initiative, Alpkit discount for you and your family and friends, life insurance, critical illness cover, Cycle to Work scheme, enhanced pension contributions, and paid volunteer days. We are environmentally conscious, and sustainability driven, and we promote a learning culture. Read about all our benefits on our career page.

What you’ll bring to the team:

- Providing stable leadership of the Customer Support team supporting and mentoring the staff within the department.

- Work with CS Manager to achieve department outcomes

- Stand in for CS Manager when required (attend senior team meetings, feedback to board, MD and CEO)

- Support a dedicated training and learning environment – deliver continuous training to team, develop a training schedule to support growth and service improvement. Work cross-departmentally with peers to ensure Alpkit’s culture of learning is always at the forefront of what we’re doing as a team.

- Keeping oversight of team performance and highlight issues to CS Manager. (And reporting on any stellar performances and team wins!)

- First point of escalation for customer complaints and issues

- Involvement in recruitment decisions and interview process

- Work with team leaders and CS Manager to ensure each area is functioning optimally.

- Look forward – work on plans and initiatives and projects to ensure that we maintain our service levels as Alpkit continues to grow.

- Ensuring ongoing issues are communicated to manager

- Pay close attention to staff performance and satisfaction and communicate findings regularly with CS Manager.

- Create and maintain process documentation to ensure consistency of work

- Ensure team objectives, outcomes and brief are clear - up and down and discussed regularly

- Experience of leading an omni-channel digital support team.

- People management experience

- Previous experience of running an effective and continuous training schedule for your team.

- Experience of acting as first line escalation point for high-care customers

- Highly organised with strong attention to detail

- Microsoft office experience, with advanced excel skills being a particular advantage.

- A passion for being outdoors and an affinity with our sustainability goals would be a definite plus.

Daily tasks

- Coordinate the team day-to-day, ensuring staff resource is balanced to workload

- Ensure process adherence and maintain process documentation – is everyone working to the same standard?

- First line escalation point for CS issues

- Be available to other departments (product, accounts, supply chain, marketing, WH) to solve problems and maintain awesome customer experience.

- Spot check work of the team and identify training requirements where appropriate.

Our Culture

Our Aktivism Values; We enjoy serving customers and enjoy closing a sale. We are helpful, cheery, engaging, and knowledgeable. We feel pride when we get a review, see customers with our products in use, win awards.

We are champions of being a sustainable brand and by choosing to do the right thing and aiming to do better continuously, we are world class at what we do; these guiding principles are embraced throughout our customer service team.

Pay: £26,500.00-£28,500.00 per year

Benefits:

Additional leave
Bereavement leave
Casual dress
Company pension
Cycle to work scheme
Free flu jabs
Free parking
Gym membership
On-site parking
Paid volunteer time
Sick pay
Store discount
Work from home

Work Location: Hybrid remote in Nottingham NG16 3QU

Quick apply

Refine Your Search

customer support assistant manager jobs in risley, dby

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Assistant Manager - Derby Osmaston Road

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Deputy Retail Manager

Deputy Catering Manager

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Car Sales Controller/ Assistant Store Manager

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