Collections agent Work, Jobs in Roath, Crf (with Salaries)

Collections Agent
Ogi —Cardiff
- From £26,277.50 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Financial services
Quick apply
9d
Letting Agent
The Letting Experts —Cardiff
- £70,000 - £100,000 a year
- Remote
Spa Reservations Agent
The Celtic Collection —Cardiff
- £12.72 an hour
- Full-time
- Hospitality
- Sales
- Hotel
- Employee discount
5d
Front Office Agent - Coldra Court
The Celtic Collection —Newport
- £12.72 an hour
- Hotel
- Employee discount
Casual Front Office Agent
The Celtic Collection —Newport
- £12.71 an hour
- Hotel
- Resort
Customer Service Agent
Monex Group —Rogerstone
- From £12.71 an hour
- Monday to Friday
- Customer service
- Computer literacy
- English
Quick apply
12d
Viewing & Inventory Field Agent
Agent Support Ltd —Bristol
- £29 an hour
- English
- Administrative experience
- Driving
Quick apply
Operation Support Agent (Traffic)
FedEx EU —Bristol
- £14.02 an hour
- Part-time
- Communication skills
- Employee assistance programme
5d
Facilities Officer
Cardiff Sixth Form College —Cardiff
- £25,500 - £26,500 a year
- Overtime
- Heavy lifting
- Maintenance
- Programmable logic controllers
- Free parking
- Health & wellbeing programme
Quick apply
Front Office Agent
The Celtic Collection —Newport
- Full-time
- Hotel
- Resort
- Employee discount
Maintenance Officer
Cardiff Sixth Form College —Cardiff
- £33,000 - £36,000 a year
- Overtime
- Maintenance
- Programmable logic controllers
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
Office & Facilities Manager - 6 months FTC
Clarke Willmott LLP —Cardiff
- Microsoft Excel
- Management
- Travel
7d
Tax Risk Specialist
Welsh Revenue Authority —Cardiff
- £37,111 - £45,378 a year
- Full-time
- Hybrid work
- Data analysis skills
- Presentation skills
- Travel
- Annual leave
- Language training provided
1d
Office & Facilities Manager - 6 months FTC
Clarke Willmott —Cardiff
- Microsoft Excel
- Management
- Travel
7d
Imports/Exports Controller, International Transportation
Willis Lease Finance Corporation —Bridgend
Property Cleaner & Housekeeper
Clean & Maintain ltd —Cardiff
- £12.71 an hour
- Part-time
- Hospitality
- Hotel
- Driving
- Flexible schedule
Quick apply
Driver Liaison - Portbury
BCA Automotive —Bristol
- Microsoft Excel
- Microsoft Office
- Communication skills
Quick apply
12h
Tenancy Accounts Coordinator
Connells Group —Bristol
- Full-time
- Customer service
- Maintenance
- IT
Quick apply
2d
Senior Delivery Consultant - Connect and Lex, Amazon Connect Center of Delivery Excellence
AWS EMEA SARL (UK Branch) —Bristol
- Full-time
- Azure
- Military
- Salesforce
4h

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Collections Agent

Ogi -
Cardiff

Quick apply

Job details

Full-time
From £26,277.50 a year
9 days ago

Qualifications

Accounts payable
Customer service
GCSE
Microsoft Office
Financial services

Full job description

Who are we?

Ogi is a leading full-service Welsh telco with big ambitions. We’re a
network builder and operator, already hitting more than 20% penetration
across our residential services. Our Ogi Pro business brand offers
everything from telephony to managed IT services – and a recently
launched high-capacity wholesale network spanning the M4 motorway
route from Cardiff into England, means we have quite a few strings to
our bow.

Who are we looking for?

As a Collections Agent you will provide everyone with an outstanding
service at every stage of their relationship with Ogi. This is central to the
company’s ethos and success. The role focuses on handling customer
care billing queries and issues:

including invoice enquiries, adjustments, and supporting customers
through debt recovery – with particular attention to vulnerable
customers. Providing outstanding service at every stage of the customer
journey is central to Ogi’s ethos and continued success.

Our Customer Care Collections Agent will have a proven track record in
delivering exceptional customer service, ensuring that every interaction
is handled with care, accuracy, and professionalism.

You’ll work closely with teams across Ogi, acting as a voice for the
customers and communities we serve, while playing an important part in
strengthening our overall performance and reputation.

The Role

The Customer Care Collections Agent role will include, but not be
limited to:
⎯ Managing high volume inbound calls in line with our Service
Level KPIs.
⎯ Dealing directly with basic and recurring billing queries, with a
focus on resolving all incidents on first contact, first time.
⎯ Managing complex billing diligently and professionally –
responding across a wide range of touchpoints from calls to
emails.
⎯ Managing payment plans – ensuring high success rate at
payments.
⎯ Ensuring our CRM is kept up to date with relevant information.
⎯ Outbound contacting debt customers to try and recoup
outstanding balances.
⎯ Providing exceptional support where some of our customers may
be in financial hardship.
⎯ Managing existing customer debt, contacting our customers
when needed to collect payments on overdue balances.
⎯ Supporting the Dunning process, providing a customer-centric
approach to debt recovery through every step of the journey.
⎯ Pro-active work relating to early warning Direct Debit failures.
⎯ Working on various ad-hoc projects related to debt, debt
recovery, and customer account management.
⎯ Working with and supporting our Billing Manager where
appropriate.
⎯ Contributing to the company’s customer service strategy,
bringing first-hand experience of dealing with customers to the
centre of the approach.

Knowledge, Skills + Experience

Desirable

Customer care delivery – extensive experience of delivering an
outstanding customer service to business and residential
customers.
Complaint experience – a background in managing and resolving
customer complaints in a timely and effective manner.
Multi-channel – experience of delivering high-quality customer
services across a range of channels, including social media and
online communities, ensuring a consistent approach.
Acting as a customer champion – a track-record of ensuring that
your knowledge of the customer is used to inform immediate and
long-term improvements across the company.

Essential

Strong communications skills – verbally, as well as on paper and
online and an ability to adapt your tone of voice to meet customer
needs.

Qualifications
GCSE qualification or equivalent.
IT literate, able to use Microsoft office suite application

Pay: From £26,277.50 per year

Work Location: Hybrid remote in Cardiff CF10 1DY

Quick apply

Refine Your Search

collections agent jobs in roath, crf

Collections Agent

Letting Agent

Spa Reservations Agent

Front Office Agent - Coldra Court

Casual Front Office Agent

Customer Service Agent

Viewing & Inventory Field Agent

Operation Support Agent (Traffic)

Facilities Officer

Front Office Agent

Maintenance Officer

Office & Facilities Manager - 6 months FTC

Tax Risk Specialist

Office & Facilities Manager - 6 months FTC

Imports/Exports Controller, International Transportation

Property Cleaner & Housekeeper

Driver Liaison - Portbury

Tenancy Accounts Coordinator

Senior Delivery Consultant - Connect and Lex, Amazon Connect Center of Delivery Excellence

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